Please select the curriculum by the start year of studies and competence track.
Face-to-face
Brealey & Myers. Principles of Corporate Finance. There have during the years been published many editions. Among others in Åbo Akademi library there is a number of books. Also available in other libraries. This is the main course literature. The materials can also be found, at least to some extent I believe, in YouTube and other places in the net. This is ”a classic book” and the course main literature. However so that same things are to be found in other sources as well, but probably less compressed.
Horngren et al. Financial & managerial accounting. There are now currently books in the Novia Library but, eg see Åbo Akademi Library. There is (at least in 2021) also in YouTube all PPTs from Horngren. Check other libraries. Also a book in wide spread use.
Tennent, John. Guide to Financial Management. Should be Available electronically through Åbo Akademi Library.
There are out there lots of other good sources also.
After completing the course, the student is able to:
- analyse and use financial information for decision making and leadership
- understand the key-elements of the financial markets including various forms of financing alternatives
Teaching methods for achieving this are:
Introductions, Themes, Discussions in teams, Assignments gone through during the sessions, Home work, Literature studies, and finally the Home exams; two assignments - one individual and one team assignment.
English
08.03.2024 - 31.05.2024
01.12.2023 - 31.12.2023
Thomas Finne
The Exams:
Will be communicated and potentially updated when the Assignments are handed out:
• Part 1: Individual Assignment. Preliminary 50% of the course and full score. Key-Learning Note (KLN) , that is a reflection paper. Deadline: To be communicated. Weights between individual and group assignment to be discussed and confirmed.
• Part 2: Group Assignment 50% preliminary. Case in Finance to be handed out later on. This is a Group-work of minimum three students to be presented orally and discussed. Separate Instructions to be handed out during lectures. Deadline: To be communicated.
Faculty of Business
Degree Programme in Service Design
H-5
To be announced and discussed at the course kick-off.
The course is carried out in an international atmosphere. Students having different work and education backgrounds which provide extra good interchange of best practises and work experience. There should be good possibilities for networking.
5 ECTS = 5 x 27= 135 working hours divided in about 15 contact hours, 50 hours literature studies and 70 hours working with mainly the two assignments.
A Report / Reports not handed in at all, or are at an unacceptable level of quality (including potentially missed DLs) of the reports and/or presentations. None or close to none activity during classes.
Group report handed in and presented, and the KLN handed in. Both at an approvable level of quality. Student's activity at an accetable level.
Good work input overall: Group report handed in and presented. KLN handed in. Both of high quality. Good activity in the class, eg at the discussions and presentations.
Exceptional quality overall: The written Reports, presentations, student's activity.
Elina Vartama
Distance learning
In the itslearning course platform.
English
01.08.2023 - 31.12.2023
15.06.2023 - 30.09.2023
15 - 50
Reija Anckar, Elina Vartama
Responsible teacher from Tuas Ulla Seppälä-Kavén.
Faculty of Business
Degree Programme in Service Design
2 credits
5 credits
Approved/Rejected
Assessment will be based on the individual and group assignments submitted in the itslearning course platform and on the demonstrated contribution to the group work in contact days.
Tutor teacher evaluates the assignments (assignments 1–4). To pass the course, students are expected to participate in the contact days and to contribute to group work in them, as well as to complete and turn in all the assignments. Missing contact day participation will be compensated by an extra assignment. Tutor teachers will keep records of participation in group work in contact days and evaluate the compensatory assignments.
Contact days and lectures: 15 h
Online and virtual working individually and in groups: 120 h
Group work and assignments:
• Starting day 28.8.2023: multidisciplinary groups working with SITRA’s megatrend cards.
• Reading groups within each study programme: reading and discussing research articles/papers/reports, creating a visual presentation of the key ideas and publishing it in a discussion forum in the itslearning course platform (tutor teacher evaluates, pass/fail).
• Hackathon 27.11.2023 (a pre-meeting of the hackathon 15.11.2023): multidisciplinary groups work to solve real working-life problems.
Individual work and assignments:
• Orientation assignment: Futures consciousness and attitudes towards future (in the itslearning course platform; tutor teacher evaluates, pass/fail).
• Scenario assignment: imagining alternative professional futures (in the itslearning course platform; tutor teacher evaluates, pass/fail).
• Reflective report on utilizing futures thinking and anticipation methods in one’s own work (in the itslearning course platform; tutor teacher evaluates, pass/fail).
THEME 1: CHANGING WORLD AND WORKING LIFE (calendar weeks 35-37)
• Common starting day 28.8. for all students of the various study programmes: orientation to the course, a keynote talk on the future working life and competence requirements, and group work with SITRA’s megatrend cards (tutor teachers will guide working of the groups).
• Students familiarize themselves independently with the materials in the itslearning course platform.
• Orientation assignment: Futures consciousness and attitudes towards future (DL 17.9.)
• (Each study programme may arrange lectures by TUAS specialists on themes such as new technologies, circular economy etc. during the programme’s contact days.)
***
THEME 2: FUTURES STUDIES AND ANTICIPATION (calendar weeks 38-41)
• Students familiarize themselves independently with the materials in the itslearning course platform.
• Scenario assignment: imagining alternative professional futures (DL 15.10.)
***
THEME 3: CHANGING WORKING LIFE IN MY FIELD (calendar weeks 42-45)
• Reading groups: reading and discussing research articles in groups that meet virtually or face to face, and creating a visual presentation based on the key ideas of the discussion. Readings are related to the changing work, working environment and competence requirements in the field ofthe study programme. The visual presentation will be shared in the itslearning course platform (DL12.11.).
• Tutor teacher organizes the reading groups and compiles the list of readings (or guides students to find relevant research articles and reports).
***
THEME 4: SHAPING MY OWN FUTURE (calendar weeks (viikot 46-49)
• Students familiarize themselves independently with the materials in the itslearning course platform.
• Common Hackathon day 27.11. (a pre-meeting of the hackathon 16.11.) for all students of thevarious study programmes: group working to solve real working-life problems related to sustainable future. Students will familiarize themselves with the Hackathon instructions and assignments before the Hackathon day in the itslearning platform and submit their team reports there after the Hackathon (DL 3.12.).
There are two possible ways to participate in the hackathon: 1) as a commissioner or 2) as a student solving working life problems in a multidisciplinary small group.
• Final assignment: a reflective report on utilizing futures thinking and anticipation methods in one’s own work (DL 10.12.)
Reija Anckar
Face-to-face
English
01.01.2024 - 31.07.2024
01.01.2024 - 31.01.2024
Reija Anckar
Degree Programme in Service Design
H-5
Face-to-face
BOOKS
• Cameron, E., & Green, M. (2019). Making sense of change management: A complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers. (PDF in Itslearning)
• Fullan, Michael. Leading in a Culture of Change, John Wiley & Sons, Incorporated, 2020. ProQuest Ebook Central, https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=5990215.
• Allison, Scott T., and George R. Goethals. The Heroic Leadership Imperative : How Leaders Inspire and Mobilize Change, Emerald Publishing Limited, 2020. ProQuest Ebook Central, https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=6252598.
ARTICLES
• Iordanoglou, D. (2018). Future trends in leadership development practices and the crucial leadership skills. Journal of Leadership, Accountability and Ethics, 15(2). (PDF in Itslearning)
• Mansaray, H. E. (2019). The Role of Leadership Style in Organisational Change Management: A Literature Review. Journal of Human Resource Management, 7(1), 18-31. (PDF in Itslearning)
• El Gazzar, N., & Collings, D. G. (2016). International leadership development. International Human Resource Management: National Systems and Multinational Companies, 190. Chapter 9. (PDF in itslearning)
• Alqatawenah, A. S. (2018). Transformational leadership style and its relationship with change management. Verslas: Teorija Ir Praktika/Business: Theory and Practice, 19, 17-24. URL: https://www.econstor.eu/bitstream/10419/247923/1/1667895761.pdf
• Oberer, B., & Erkollar, A. (2018). Leadership 4.0: Digital leaders in the age of industry 4.0. International journal of organizational leadership. URL: https://ijol.cikd.ca/article_60332_a88c6cbb2e0af05dcbe51cf06845b231.pdf
• Johansson, A. C. (2019). Managing a systemic change on an operational level in a public organization: A case study of the Swedish Armed Forces (Master's thesis). [Online] https://trepo.tuni.fi/handle/10024/116114
ASSIGNMENTS AND EVALUATION CRITERIA
1. Individual assignment plan (pass/fail)
2. Action plan for future leadership (40%)
3. Leadership Experience
A1. Leadership Experience (R&D) (60 % of the grade)
*Your job is to describe a process or project from the management and leadership perspective at your hobby or workplace. After describing the process, the leadership and the leader’s performance and its pros and cons. Also, suggest improvements.
*Reflect on your work towards the leadership styles and leader characteristics and the desired leadership qualities among “followers”.
*Write a report following thesis guidelines with proper referencing and chapters etc., min 6 pages (title page, table of contents and references are not included; abstract can be left out).
You as a leader
A3. Self-evaluation and Personal Action Plan (40 % of grade)
*Choose at least two theories/perspectives presented in the course materials and introduced during the personal skills development activity lectures. Discuss the theories/perspectives and motivate your choice.
*After this, reflect on the chosen theories/perspectives towards the things you’ve learn t during the course about yourself, leadership and effective change management.
*Based on this analysis, create an action plan for you to maximise development of your leadership potential. The action plan should start with a table with bullet points for each period of 1, 5, 10, & 20 years. It will include your mission statement, specific goals and areas of development, action steps and a description (research) of the leadership skills involved.
*Write an APA paper with a title, abstract, and reference page and use proper referencing in the text.
English
12.01.2024 - 31.07.2024
01.12.2023 - 31.12.2023
Eva Holmberg
Faculty of Business
Degree Programme in Service Design
H-5
Reija Anckar
40% Face-to-face, 60% Distance learning
To be communicated at course kick-off.
Introductions
Themes
Discussions in teams
Assignments gone through during the sessions
Home work
Literature studies
Will be communicated when the assignments are handed out.
English
01.08.2023 - 01.01.2024
02.07.2023 - 29.09.2023
15 - 40
Reija Anckar, Suzana Canteiro Vasconcelos Tavares Heikkilä
The course is aimed for students of Master's degree programme in Service Design, and other MBA students.
Teacher Suzana Vasconcelos Tavares.
Degree Programme in Service Design
3 credits
3 credits
H-5
5 ECTS = 5 x 27= 135 working hours divided in about 15 contact hours, 50 hours literature studies and estimated 70 hours working with mainly the two assignments.
Camilla Ekman
Face-to-face
English
01.08.2023 - 31.05.2024
02.07.2023 - 31.05.2024
15 - 40
Reija Anckar, Fredrik Strandberg
More information about the thesis guidelines, process and assessment will be published on itslearning platform.
Faculty of Business
Degree Programme in Service Design
10 credits
Approved/Rejected
Camilla Ekman
Face-to-face
English
01.08.2023 - 31.05.2024
02.12.2023 - 31.05.2024
Cindy Forsblom, Reija Anckar, Fredrik Strandberg, Maria Engberg
information about the thesis guidelines, process and assessment will be published on itslearning platform.
Faculty of Business
Degree Programme in Service Design
Approved/Rejected
Camilla Ekman
20% Face-to-face, 80% Distance learning
Relevant literature: books, articles - own choice
Eriksson, P. & Kovalainen, A. 2008.Qualitative Methods in Business Research. London: SAGE Publications Ltd
Individual and group work, peer assessments,
- acquaintance of relevant approaches, research and analysis methods and tools with a help of scientific publications, seminars etc.: action research, content analysis, interviews, observations, surveys, swot, coding...
- possible collaboration with organizations and companies
- planning of the upcoming thesis
Objects, timing and methods of assessment
Evaluation of the assignments and participation activity
Self and peer assessments
Swedish
01.08.2023 - 31.12.2023
15.06.2023 - 30.09.2023
15 - 50
Reija Anckar, Maria Engberg
Responsible teacher from Tuas Ulla Seppälä-Kavén.
Faculty of Business
Degree Programme in Service Design
3 credits
4 credits
H-5
According to the principles of credit transfer.
Assignments instead of exams.
Qualitative research:
Research and analysis methods and tools
Selected presentations during the contact lessons
Thesis idea: a draft and 2 opposing reports.
Academic writing: a draft
Quantitative statistics and research: analysis methods
Research methods:
Qualitative and quantitative methods
Academic English
Preparation for the Master’s thesis / Seminars:
Implementation plan:
Content:
- different types of approaches
- research principles
- different research methods
- research and development planning
- data collection - quantitative and or qualitative, mixed; data analysis
- quality issues and ethics in the research, data management, IPR and GDPR
- literature search, evaluation and use of the appropriate research methods for projects and master's thesis
No participation to the contact lessons
Quantity: Assignments are not completed to an acceptable level and or not returned assignments - instructions have not been followed
Quality: The minimum learning objectives are not met (look at the course description
Participation to the contact lessons
Communication and reflection are acceptable
Appear to grasp theory and have made a start in showing its applicability - assignments partly done according to the instructions
Active participation to the contact lessons
Communication and reflection are good
General understanding of theory and application - assignments done according to the instructions
Very active participation to the contact lessons
Outstanding communication, reflection and application of theory in practice - assignments done according to the instructions and returned on time -by the deadline
Elina Vartama
40% Face-to-face, 60% Distance learning
Literature
Clark. T., Pigneur, Y.& Osterwalder, A. 2010. Business model generation: a handbook for visionaries, game changers, and challengers. John Wiley & Sons.
Clark, T., Pigneur, Y. & Osterwalder, A. 2012. Business model you: a one-page method for reinventing your career. John Wiley & Sons.
Curedale, R. 2013. Service Design. 250 essential methods. Design Community College.
Curedale, R. 2016. Experience Maps. Comprehensive step-by-step guide. Design Community College Inc.
GK Van Patter. 2020. Rethinking Design Thinking. Making Sense of the Future that has already Arrived. Humantific Publishing.
Kimbell, L. 2014. The Service Innovation Handbook. Action-oriented creative thinking toolkit for service organizations. Templates – cases – capabilities. BIS Publishers.
Martin, B. & Hanington, B. 2012. Universal Methods of Design. Rockport Publishers.
Osterwalder, A. 2014. Value proposition design: how to create products and services customers want. John Wiley & Sons.
Polaine, A., Løvlie, L. & Reason, B. 2013. Service design: from insight to implementation. Brooklyn, NY: Rosenfeld Media.
Stickdorn, M., Schneider, J. 2011. This is Service Design Thinking. John Wiley & Sons.
Stickdorn, M., Hormess, M., Lawrence, A. & Schneider, J. 2018. This is Service Design Doing. O'Reilly. An excerpt of the book available: https://www.thisisservicedesigndoing.com/
Tuulaniemi, J. 2013. Palvelumuotoilu. Talentum.
Additional links to resources and tools will be published on the learning platform.
Lectures and group work.
Service design group project for a commissioner.
Presentations.
Self and peer feedback.
Objects and methods of assessment:
A process portfolio, which describes the progress of the whole process from the brief to the end with different research and service design development stages. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.
Assessment criteria:
- Development process of the ideas to a service concept
- Applying of different service design methods to gain versatile knowledge for the project
- Informativeness and visualisation of the process portfolio and the appendices
- Active participation and interaction in the group work.
- All the required assignments returned in time.
Teachers´ assessment, self and peer assessment, scale 0-5
English
01.08.2023 - 31.12.2023
15.06.2023 - 31.10.2023
15 - 45
Reija Anckar, Elina Vartama
There may be changes to the realization plan before the start of the course.
Faculty of Business
Degree Programme in Service Design
4 credits
3 credits
H-5
According to the principles for credit transfer.
During the course a service design project for a commissioner will be completed as a group work.
Final assignment (Process portfolio) by 31.12.2023.
Overdue assignments shall be returned by 31.1.2024 or 31.3.2024
Work load approximately 135 h:
- Contact sessions ca 24 h
- Distance studies ca 111 h
Group work:
- Working on briefs 4 h
- Project plan 8 h
- Research and service design project 70 h
- Process portfolio 20 h
- Peer feedback 5 h
- Presentations 4 h
- Quantity: the work is not completed and or;
- Quality: the minimum content requirements are not met
Sufficient 1
Theory and methodology are poorly understood and implemented in real life project.
Research, service design, communication and documentation are hardly acceptable.
Active participation.
Satisfactory 2
Appear to grasp theory and have made a start in showing its applicability in real life project.
Research, service design, communication and documentation are acceptable.
Active participation.
Good 3
Understanding of theory and applicability of methods in real life project, but work could be stronger.
Research, service design, communication and documentation are good.
Active participation.
Very Good 4
General understanding of theory and methods, very good implementation in real life project.
Reliable research, innovative service design and communication and documentation on good level.
Very active participation
Excellent 5
Mastery of theory and methods, proficiency of implementation of them in real-life project.
Outstanding research, innovative service design and excellent communication and documentation.
Very active participation
Face-to-face
Pre-assignment:
Clatworthy, S. 2017. Service design thinking.
https://www.researchgate.net/publication/322733238_Service_design_thinking
Articles of design thinking and service design thinking:
Beckman, S.L. 2020. To Frame of Reframe: Where Might Design Thinking Research Go Next?
https://escholarship.org/content/qt5zx787h7/qt5zx787h7.pdf
Dam, R. F. & Siang, T. Y. 2018. Design Thinking: Getting Started with Empathy.
https://www.interaction-design.org/literature/article/design-thinking-getting-started-with-empathy
Dam, R. F. & Siang, T. Y. 2021. Five Stages in the Design Thinking Process.
https://www.interaction-design.org/literature/article/5-stages-in-the-design-thinking-process
Gloppen, J. 2009. Service Design Leadership.
http://www.ep.liu.se/ecp/059/007/ecp09059007.pdf
Naiman, L. 2019. Design Thinking as a Strategy for Innovation. https://www.creativityatwork.com/design-thinking-strategy-for-innovation/?amp
Plattner, H. (w.y.) An Introduction to Design Thinking PROCESS GUIDE.
http://web.stanford.edu/~mshanks/MichaelShanks/files/509554.pdf
van Reine, P. P. 2017. The Culture of Design Thinking for Innovation.
https://journalsojs3.fe.up.pt/index.php/jim/article/view/2183-0606_005.002_0006/281
Wright, N. 2020. Principles for Designing Sustainable Services.
https://medium.com/wearesnook/principles-for-designing-sustainable-services-bbf3f3948ac2
Literature of design thinking and service design thinking:
Brown, T. 2019. Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Harper Business.
Luchs, M.G, Swan, K.S & Griffin, A. (eds). 2016. Design Thinking. New Product Development Essentials from the PDMA. Wiley.
Miettinen, S. 2014. Muotoiluajattelu. Teknova.
Stickdorn, M. & Schneider, J. 2011. This is Service Design Thinking. BIS Publishers.
Stickdorn, M.,& Hormess, M.E. & Lawrence, A. 2018. This Is Service Design Doing: Applying Service Design Thinking in the Real World. O’Reilly Media. USA.
Tuulaniemi, J. 2011, 2013. Palvelumuotoilu. Talentum.
Van Patter, G.K., Pastor, E. & Jones, P. 2020 Rethinking Design Thinking: Making Sense of the Future That Has Already Arrived. Humantific & NextDesign Leadership Network.
Villani, I. 2019. e-book. Transform Customer Experience: How to Achieve Customer Success and Create Exeptional CX
Lectures, group work and presentations.
Reflective thinking and writing.
Course Assignments:
1. Pre-assignment to be completed during summer 2023:
Read the following article and make notes on different aspects of service design thinking.
Clatworthy, S. 2017. Service design thinking. https://www.researchgate.net/publication/322733238_Service_design_thinking
2. Finishing and returning exercises from group work from the contact sessions.
3. Self-assessment of one’s own participation in the lessons and group work during the contact days.
4. Individual reflection paper, ca 8 -10 pages (excluding title page, table of contents, reference list), based on articles and course materials. Create a title based on the contents.
Aims:
- To raise the students’ awareness of the possibilities of design thinking and service design.
- To reflect on design thinking and service design as a process and way of working.
Criteria for assessment:
1. Active participation in lessons and group work during the contact days.
2. Versatile processing of the topic in the reflection paper:
- understanding and discussion of the topics and the concepts
- reflection of theory to own career and experiences in working life
- reflection of the possibilities of adapting design thinking in own work in the future
English
01.08.2023 - 31.12.2023
15.06.2023 - 30.09.2023
Reija Anckar, Elina Vartama
Responsible teacher Tarmo Karhu (TUAS).
Faculty of Business
Degree Programme in Service Design
H-5
According to the principles for credit transfer.
Final assignment (reflection paper) by 22.10.2023.
Overdue assignments shall be returned by 30.11.2023 or 31.12.2023.
Workload approximately 135 h:
- Contact sessions ca 20 h
- Distance studies 115 h
Pre-assignment 8 h
Preparing for, participating in and reflecting on the contact sessions and exercises 50 h
Reading articles and writing the reflection paper 75 h
Self-assessment 2 h
- Quantity: the work is not completed and or;
- Quality: the minimum content requirements are not met
1 Sufficient
- Ability to reflect and communicate are hardly acceptable
2 Satisfactory
-Ability to reflect and communicate are on an acceptable level
-Appears to grasp the theory
3 Good
- Capacity of thinking and ability to communicate are good
- Shows good understanding and reflection of theory
4 Very good
- Capacity of thinking and ability to communicate are very good
- Shows very good understanding of the topics and reflection of theory
5 Excellent
-Mastery of theory and ability to open up one’s insights
-Outstanding thoughts and ability to communicate
Elina Vartama
40% Face-to-face, 60% Distance learning
Aalto University. 2020. Weak signals bring messages from the future
https://www.aalto.fi/en/news/weak-signals-bring-messages-from-the-future
Ahvenharju, S., Minkkinen, M. & Lalot, F. 2019. The five Dimensions of Futures Consciousness. Futures 104 (2018)1–13.
https://winlandtutkimus.fi/wp-content/uploads/2019/02/AhvenharjuEtAl.pdf
Dufva, M. Articles of future research on Sitra. https://www.sitra.fi/en/people/mikko-dufva/
Durst, C., Durst, M. & Saffer, M. 2017. Weak Signals, Hypes or Trends – Identify Innovation Opportunities and stayahead of your Game.
https://www.researchgate.net/publication/315459689_Weak_Signals_Hypes_or_Trends_-_Identify_Innovation_Opportunities_and_stay_ahead_of_your_Game
Jörgensen, S. & Pedersen, L.J.T. 2018. Restart Sustainable Business Model Innovation. (e-book)
https://library.oapen.org/bitstream/id/1ff59df3-7e36-41f6-bde5-11ca5f263b20/1007028.pdf
Kelly, M. 2012. Owning our Future. The Emerging Ownership Revolution. (e-book)
https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=915456
Kuisma, K. 2018. Service Design meets Futures Design. https://medium.com/new-things-co/service-design-meets-futures-design-164fd64d142f
Lindgren, M. & Bandhold, H. 2009. Scenario Planning: The link between future and strategy. Palgrave Macmillan.
Mager, B. 2020. The Future of Service Design.https://www.academia.edu/44459133/The_Future_of_Service_Design
https://www.researchgate.net/publication/285895246_Foresight_and_Service_Design_Boosting_Dynamic_Capabilities_in_Service_Innovation
Van Patter, G.K., Pastor, E. & Jones, P. 2020. Rethinking Design Thinking: Making Sense of the Future That HasAlready Arrived. Humantific & NextDesign Leadership Network.
Lectures, group work
Service design project work for a commissioner
Presentations
Peer evaluation
Learning diary
Objects and methods of assessment:
The process portfolio, which describes the progress of the whole process from the brief to the end with different research and service design development stages. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.
Assessment criteria of the process portfolio:
- Analytical approach
- Applying of future research and service design methods for innovative problem solving
- Development process of the ideas to future service scenarios
- Informativeness and visualisation of the process portfolio
Project management competences.
Active participation and interaction in the group work.
All the required tasks returned in time.
Lecturers´, self and peer evaluation. Scale 0-5.
English
01.08.2023 - 31.12.2023
15.06.2023 - 25.08.2023
20 - 45
Reija Anckar, Elina Vartama
The course is realized as a service design project work for a commissioner, which is published in Itslearning.
The purpose of the study project is to innovate future services and to research what kind of sustainable services and service possibilities would be needed in the future, year 2050.
The course starts with an individual pre-assignment researching the political, economic, social, technological, legal,and environmental factors of commissioner's services during the summer. Otherwise the project is done as a group work.
Responsible teachers Reija Anckar (Novia) and Riikka Kulmala (Tuas).
Faculty of Business
Degree Programme in Service Design
3 credits
3 credits
H-5
According to the principles for credit transfer.
A pre-assignment will be published in ITSlearning platform 15 th of June by 4 pm.
Workload approximately 135 h:
- Contact sessions ca 20 h
- Distance studies 115 h
Pre-assignment 20 h
PESTLE-analysis and project plan 15 h
Research and service design project 60 h
Process portfolio 15 h
Self and peer feedback 4 h
Presentations 5 h
Learning diary 16 h
- Quantity: the work is not completed and or;
- Quality: the minimum content requirements are not met
1 Sufficient
- Ability to reflect and communicate are hardly acceptable
2 Satisfactory
-Ability to reflect and communicate are on an acceptable level
-Appears to grasp the theory
3 Good
- Capacity of thinking and ability to communicate are good
- Shows good understanding and reflection of theory
4 Very good
Capacity of thinking and ability to communicate are very good
- Shows very good understanding of the topics and reflection of theory
5 Excellent
-Mastery of theory and ability to open up one’s insights
-Outstanding thoughts and ability to communicate
Elina Vartama
40% Face-to-face, 60% Distance learning
Buehring, J. & Bishop, P.C. 2020. Foresight and Design: New Support for Strategic DecisionMaking. She Ji: The Journal of Design, Economics and Innovation. Volume 6, Issue 3, Autumn2020, pp 408 – 432. https://www.sciencedirect.com/science/article/pii/S2405872620300423
Kehusmaa, K. 2010. Strategiatyö – Organisaation voimanlähde. https://kauppakamaritieto-fi.ezproxy.turkuamk.fi/ammattikirjasto/teos/strategiatyo2010#kohta:Strategiaty((f6)((20)((2013)((20)organisaation((20)voimanl((e4)hde
Kerestegian, S. 2019. Life-centred Design.
https://creativeregion.org/wp-content/uploads/2019/07/Stiven-Kerestegian-on-Life-Centred-Design.pdf
Lucidchart. 2021. Top Frameworks for Strategic Planning.https://www.lucidchart.com/blog/strategic-planning-frameworks
Mager, B. 2020. The Future of Service Design.https://www.academia.edu/44459133/The_Future_of_Service_Design
Owens, J. 2019. 10 Principles of Life-centered Design. How we May Begin to Design for a Futureof Inclusivity.
https://medium.com/the-sentient-files/10-principles-of-life-centered-design-3c5f543414f3
Salmela, K. 2020. Strateginen palvelumuotoilu - kohti vaikuttavampaa palvelukehitystä. LaureaUAS. Master’s thesis.
https://www.theseus.fi/bitstream/handle/10024/353899/Salmela_Kim.pdf?sequence=2
Stroh, P. J. 2014. Business strategy: Plan, execute, win!https://ebookcentral.proquest.com/lib/turkuamk-ebooks/reader.action?docID=1651191
Suri, J.F. 2019. The Future is Life-centered. Podcast. https://www.mixed-methods.org/episodes/2019/7/24/the-future-is-symbiotic-jane-fulton-suri-ideo
Trischler, J., & Charles, M. 2019. The application of a service ecosystems lens to public policyanalysis and design: exploring the frontiers. Journal of Public Policy & Marketing. Vol. 38(1), 19-35. https://journals.sagepub.com/doi/full/10.1177/0743915618818566
Trollbäck & Company. The New Division. (n.d.) The Global Goals Design.
https://www.thenewdivision.world/globalgoals
Wataya, H. 2020. Designing for Change through Life Centered Approach.
https://www.linkedin.com/pulse/designing-change-through-life-centered-approach-helena-wataya?articleId=6666080714812866560
2030 Agenda for Sustainable Development
https://kestavakehitys.fi/en/agenda2030
Additional links to tools will be published on the learning platform.
Lectures and group work.
Strategic service design project work for a commissioner as a group work
Presentations.
Peer feedback.
All the assignments returned in time.
Active participation and interaction in the group work
Report of the process and results including service concepts and strategy, and a video presentation for the commissioner.
Assessment criteria of project work:
Analytical approach
Usage of appropriate methods and tools for development
Contents of service concepts and strategy
Informativeness of documentation
Lecturers’, self and peer evaluation
Scale 1 – 5
English
01.08.2023 - 31.12.2023
15.06.2023 - 13.10.2023
15 - 50
Reija Anckar, Elina Vartama
Faculty of Business
Degree Programme in Service Design
5 credits
3 credits
H-5
According to the principles for credit transfer.
The course and the project are a continuation of the previous course Service Design and Future Challenges, possibly with the same commissioner.
The purpose of the study project is to develop strategies and services for the commissioner.
You will work in groups of 3 – 4 persons. Your goal during the course is to create a strategy (vision, mission, values and culture) with service concepts, and finally design a road map for cooperation and engagement of stakeholders concerning the strategy.
The deadline for the final assignment (process portfolio and video/oral presentation) will be published later.
Deadline for overdue assignments will be published later.
Workload approximately 135 h:
- Contact sessions ca 16 h
- Distance studies ca 119 h
Pre-assignment 4 h
Research and service design project 80 h
Report, and video/oral presentation for the commissioner 35 h
- Quantity: the work is not completed and or;
- Quality: the minimum content requirements are not met
Sufficient 1
Theory and methodology are poorly understood and implemented in real life project.
Research, service design, communication and documentation are hardly acceptable.
Active participation.
Satisfactory 2
Appear to grasp theory and have made a start in showing its applicability in real life project.
Research, service design, communication and documentation are acceptable.
Active participation.
Good 3
Understanding of theory and applicability of methods in real life project, but work could bestronger.
Research, service design, communication and documentation are good.
Active participation.
Very Good 4
General understanding of theory and methods, very good implementation in real life project.
Reliable research, innovative service design and communication and documentation on goodlevel.
Very active participation.
Excellent 5
Mastery of theory and methods, proficiency of implementation of them in real-life project.
Outstanding research, innovative service design and excellent communication anddocumentation.
Very active participation.
Face-to-face
Videomaterial at LinkedIn Learning and material on itslearning.
Instruction videos, individual work with projects and workshop where projects are presented.
All classes are online.
Projects are required to demonstrate competency in the digital tools used in experience design. Active participation in workshops.
English
14.03.2024 - 31.07.2024
07.12.2023 - 11.03.2024
Linda Jönn
Language of the course: English
The course is aimed for students of Master's degree program in Service Design.
Degree Programme in Service Design
H-5
Assessment is based on assignments and project.
Online-meetings and lessons: approx 25 h
Self studies and work with assignments: 110 h
Criteria for grade 1-2 are not met
The student presents and returns a portfolio.
The student has a basic understanding of Figma and has done a part of the practical tasks.
The student has a good portfolio and a good presentation of the portfolio.
The student has a good understanding of Figma and the practical task is well done.
The student has an excellent portfolio and an excellent presentation of the portfolio.
The student has an in-depth understanding of Figma and the practical task has been done with excellence.
Reija Anckar
Face-to-face
To be agreed between the student and the supervisor
In general, Work & Study is a process where skills required by the degree are gained by working and connecting practical work with a theme-related knowledge base. In addition to paid work also volunteering or hobby activity can be used. You can elective studies through work-based learning, if your work tasks support your degree program’s learning goals.
The content is designed in a student-oriented way. It can be for example: projects at work, developing your own business, international MOOCs or just about anything that takes you and your company forward. Before starting your studies, you should agree on the content with your Work & Study counselor, Reija Anckar or Eva Holmberg.
Individual assignments and demonstration of learning in forms of agreed sprint with the supervisor. If you have a team working on the same idea, some of the tasks can be done together. The recognition of prior learning can be a part of the studies.
Accepted sprints
English
01.08.2024 - 31.07.2025
09.07.2024 - 01.12.2024
Reija Anckar, Eva Holmberg
You should have a feasible idea on what to develop at work or in your own business.
Always agreed in person between the student and the Work & Study counselor. The same assessment criteria as in corresponding learning tasks or courses.
Faculty of Business
Degree Programme in Service Design
Approved/Rejected
Elective courses
To be done in working life
ongoing assessment
Can be conducted abroad, too.
Work and study, design springs with supervisors.
Ongoing
Agreed projects and reflections done.