Elina Vartama
Masters theses:
Aromaa, S. 2018. Group Workshops as a Tool in Development of a New, Digital Service – Case Neighbour Food.
https://www.theseus.fi/bitstream/handle/10024/151516/Aromaa_Sanni.pdf?sequence=1&isAllowed=y
Lähteenmäki, S. 2010. Designing a New Generation Online Community for Telia Finland.
https://www.theseus.fi/bitstream/handle/10024/172443/Susanna-Lahteenmaki-Service-Design-Online-Community-Telia-2019.pdf?sequence=2&isAllowed=y
Rainio, I. 2014. Co-created Corporate Story - Creating a Concept for Engaging Staff into Change Implementation. Laurea UAS.
https://www.theseus.fi/handle/10024/82186
Raitanen, N. 2020. Service Designing Co-working Possibilities. Internal Communication in Virtual Expert Teams. Novia UAS.
https://www.theseus.fi/bitstream/handle/10024/339791/Raitanen_Noora.pdf?sequence=2&isAllowed=y
Salmelin, A. 2014. Successful Service Development in the Public Sector: a Case study of a Service Design Project Carried out in Short-Term Care Services in the Town of Turku. Laurea UAS.
https://www.theseus.fi/handle/10024/78590
Course literature and materials:
Curedale, R. 2013. Service Design. 250 Essential Methods. Design Community College Inc.
Holmlid, S., Mattelmäki, T., Visser, F.S & Vaajakallio, K. 2015. Co-creative Practises in Service Innovation. In The Handbook of Service Innovation. (Eds. Agarwal, R., Selen, W., Roos, G. & Green, R). Springer. 545-574.
Innovationtool.fi
Kantojärvi, P. 2012, Fasilitointi luo uutta. Menesty ryhmän vetäjänä. Talentum.
Martin, B. & Hanington, B. 2012. Universal Methods of Design. Rockport.
Naranjo-Bock, C. 2012. Creativity-based Research: The Process of Co-Designing with Users.
https://uxmag.com/articles/creativity-based-research-the-process-of-co-designing-with-users
Sanders, E. & Stappers, P.J. 2008. Co-creation and the New Landscapes of Design.
http://www.tandfonline.com/doi/full/10.1080/15710880701875068
Stickdorn, M. & Schneider, J. 2011. This is Service Design Thinking. Basics - Tools - Cases. John Wiley & Sons Inc.
- The course will be carried out as a service development project. The objective of the project is to concentrate on co-design with stakeholders.
- The project can be done for current research and development projects at the universities.
- Working with another commissioner is also possible.
- Also group work is possible.
Learning methods:
- pre-assignment
- contact and distance learning
- lectures
- workshops and exercises in groups
- service development project work for a commissioner (facilitating a workshop)
- presentations
- peer feedback
- active participation and interaction in group work.
Assignments:
1) Analysis of a master's thesis.
2) Essay of different workshops methods.
3) Process and reporting of the project. A description of the process of the project including planning and conducting the workshop(s) in order to develop the service for the commissioner. It includes an analysis of the results and suggestions for further development of the service. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.
4) Active participation and interaction in group work.
5) All the required tasks returned in time.
Assessment is based on:
- Depth of theoretical and analytical approach
- Applying of co-design methods for innovative problem solving
- Engagement of stakeholders in the development process
- Informativeness and visualisation of the process portfolio
Lecturers', self and peer evaluation.
English
22.01.2021 - 21.03.2021
15.11.2020 - 11.01.2021
10 - 40
Faculty of Business
Elina Vartama
The course is implemented in co–operation between Novia UAS and Turku UAS. The responsible teachers are Elina Vartama (Novia UAS) and Päivi Katajamäki (TUAS). The teachers share the responsibility equally during the course.
Degree Programme in Service Design
Åbo, Henriksgatan 7
4.00 credits
4.00 credits
H-5
A project work will be done for a commissioner.
Spring 2021:
The course starts with a pre-assignment 31.1.2021 and ends when a report is returned 28.3.2021.
Contact study days:
Friday 5.2.2021 at 8.30 - 12, classroom 103
Saturday 6.2.2021 at 8.30 - 12, classroom 103
Friday 5.3.2021 at 8.30 - 12, classroom 103
Saturday 6.3.2021 at 8.30 - 12, classroom 103
The course will be held at Novia UAS campus at Henrikinkatu 7, Turku / Online
Work load approximately:
- contact sessions: ca 16 h
- distance studies: ca 120 h
Dimensioning of the student work:
Pre-assignment 8 h
Essay of different workshop methods 16 h
Planning of workshop exercises and presentations 8 h
Co-design project 70 h
Report 14 h
Peer feedbacks 4 h
The course will be described in detail on Itslearning platform.
Fail 0
Quantity: the work is not completed and or,
Quality: the minimum content requirements are not met.
Sufficient 1
Theory and methodology are poorly understood and implemented in real life project.
Co-design, analysis, communication and documentation are hardly acceptable.
Active participation.
Satisfactory 2
Appear to grasp theory and have made a start in showing its applicability in real life project.
Co-design, analysis, communication and documentation are acceptable.
Active participation.
Good 3
Understanding of theory and applicability of methods in real life project, but work could be stronger.
Co-design, analysis, communication and documentation are good.
Active participation.
Very Good 4
General understanding of theory and methods, very good implementation in real life project.
Innovative co-design process, and analysis, communication and documentation on good level.
Very active participation.
Excellent 5
Mastery of theory and methods, proficiency of implementation of them in real-life project.
Innovative co-design process, excellent analysis, and outstanding communication and documentation.
Very active participation.