Elina Vartama
Pre-assignment:
Clatworthy, S. 2017. Service design thinking.
https://www.researchgate.net/publication/322733238_Service_design_thinking
Articles of design thinking and service design thinking:
Beckman, S.L. 2020. To Frame of Reframe: Where Might Design Thinking Research Go Next?
https://escholarship.org/content/qt5zx787h7/qt5zx787h7.pdf
Dam, R. F. & Siang, T. Y. 2018. Design Thinking: Getting Started with Empathy.
https://www.interaction-design.org/literature/article/design-thinking-getting-started-with-empathy
Dam, R. F. & Siang, T. Y. 2021. Five Stages in the Design Thinking Process.
https://www.interaction-design.org/literature/article/5-stages-in-the-design-thinking-process
Doctorius. 2018. Learning Design Thinking at Stanford University.
https://doctorious.org/2018/08/15/learning-design-thinking-at-stanford-university/
Gloppen, J. 2009. Service Design Leadership.
http://www.ep.liu.se/ecp/059/007/ecp09059007.pdf
Naiman, L. 2019. Design Thinking as a Strategy for Innovation. https://www.creativityatwork.com/design-thinking-strategy-for-innovation/?amp
Plattner, H. (w.y.) An Introduction to Design Thinking PROCESS GUIDE. http://web.stanford.edu/~mshanks/MichaelShanks/files/509554.pdf
van Reine, P. P. 2017. The Culture of Design Thinking for Innovation. https://journalsojs3.fe.up.pt/index.php/jim/article/view/2183-0606_005.002_0006/281
Wright, N. 2020. Principles for Designing Sustainable Services. https://medium.com/wearesnook/principles-for-designing-sustainable-services-bbf3f3948ac2
Literature of design thinking and service design thinking:
Brown, T. 2019. Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Harper Business.
Luchs, M.G, Swan, K.S & Griffin, A. (eds). 2016. Design Thinking. New Product Development Essentials from the PDMA. Wiley.
Miettinen, S. 2014. Muotoiluajattelu. Teknova.
Stickdorn, M. & Schneider, J. 2011. This is Service Design Thinking. BIS Publishers.
Stickdorn, M., Hormess, M.E. & Lawrence, A. 2018. This is Service Design Doing: Applying Service Design Thinking in the Real World. O’Reilly Media. USA.
Tuulaniemi, J. 2011, 2013. Palvelumuotoilu. Talentum.
Van Patter, G.K., Pastor, E. & Jones, P. 2020 Rethinking Design Thinking: Making Sense of the Future That Has Already Arrived. Humantific & NextDesign Leadership Network.
Lectures, workshops, teamwork and presentations.
Reflective thinking and writing.
Course Assignments:
1. Pre-assignment to be completed during summer 2020:
Read the following article and make notes on different aspects of service design thinking.
Clatworthy, S. 2017. Service design thinking.
https://www.researchgate.net/publication/322733238_Service_design_thinking
2. Finishing and returning exercises from workshops from the contact sessions.
3. Self-assessment of one’s own participation in the lessons and workshops during the contact days.
4. Individual reflection paper, ca 8-10 pages (excluding title page, table of contents, reference list), based on articles and course materials. Create a heading based on the contents.
Aims:
- To raise the students’ awareness of the possibilities of design thinking and service design.
- To reflect on design thinking and service design as a process and way of working.
Criteria for assessment:
1. Active participation in lessons and workshops during the contact days.
2. Versatile processing of the topic in the reflection paper:
- understanding and discussion of the topics and the concepts
- reflection of theory to own career and experiences in working life
- reflection of the possibilities of adapting design thinking in own work in the future
English
01.09.2021 - 31.10.2021
11.06.2021 - 31.08.2021
10 - 45
Katarina Sandström, Elina Vartama
Lecturers:
Päivi Katajamäki: paivi.katajamaki@turkuamk.fi
Elina Vartama: elina.vartama@novia.fi
Degree Programme in Service Design
Åbo, Henriksgatan 7
2.00 credits
3.00 credits
H-5
According to the principles for credit transfer.
Final assignment (reflection paper) 17.10.2021.
Overdue assignments shall be returned by 30.11.2021 or 31.12.2021.
Start 4.9.2021 – Submission of final assignment 26.10.2021
Campus Åbo, Henrikinkatu 7
Workload approximately 135 h:
- Contact sessions ca 20 h
- Distance studies 115 h
Pre-assignment 8 h
Preparing for, participating in and reflecting on the contact sessions and exercises 50 h
Reading articles and writing the reflection paper 75 h
Self-assessment 2 h
Contact sessions:
Saturday 4.9.2021 8.30 – 12.00
Friday 17.9.2021 at 13.00 – 16.15
Saturday 18.9.2021 at 8.30 – 12.00
Friday 8.10.2021 at 8.30 – 12.00
Saturday 9.10.2021 at 8.30 – 12.00
- Quantity: the work is not completed and or;
- Quality: the minimum content requirements are not met
1 Sufficient
- Ability to reflect and communicate are hardly acceptable
2 Satisfactory
- Ability to reflect and communicate are on an acceptable level
- Appears to grasp the theory
3 Good
- Capacity of thinking and ability to communicate are good
- Shows good understanding and reflection of theory
4 Very good
- Capacity of thinking and ability to communicate are very good
- Shows very good understanding of the topics and reflection of theory
5 Excellent
-Mastery of theory and ability to open up one’s insights
-Outstanding thoughts and ability to communicate