Rika Levy-Malmberg
References:
Overall: All the assignment can be found on Moodle page instruction will be given in class during the first lecture
Books in Ebrary:
Bhat, K.S. 2010. Total Quality Management.
Bolman & Teal T.E 2008: Reframing organization, artistry and leadership.
Christensen, E.H. 2013. Certified Quality Process: an analyst handbook.
Guinane, C. & Davis, N. 2011. Improving quality in outpatient services.
Other:
https://www.valvira.fi/web/sv/-/en-effektiv-styrning-av-social-och-halsovarden-forutsatter-tydliga-roller-och-nationella-indikatorer
Buus, N. et al. 2013. Developing a Manual for Strengthening Mental Health Nurses' Clinical Supervision. Issues in Mental Health Nursing 34 (5), 344-9.
Campbell, S. M. (2002): Research methods used in developing and applying quality indicators in primary care. Quality and Safety in Health Care 11 (4), 358–364.
Conti, T. 2002. A road map through the fog of quality and organizational assessments. Total Quality Management 13 (8).
Crofts, J. et al. 2014. Adaptation and implementation of local maternity dashboards in a Zimbabwean hospital to drive clinical improvement. Bulletin of the World Health Organization 92 (2), 146-52.
Donabedian, A. 2003. An Intoduction to Quality Assurance in Health Care.
Grol et al. 2013. Improving patient care. The implementation of change in health care.
Haines, ST. et al. 2010. Protected professional practice evaluation: A continuous quality-improvement process. American Journal of Health-System Pharmacy 67 (22), 1933-1940.
Hallock, A. B. (2019). A Case for Leadership Development in Nursing Practice. Nephrology Nursing Journal, 46(3), 325–328. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=afh&AN=137025803&site=ehost-live
Hughes, R. 2008. Patient safety and quality. An evidence-based handbook for nurses.
Kelly, P., Vottero, B.A., Christie-McAuliffe, C. 2014. Introduction to Quality and Safety Education for Nurses: Core Competencies.
Lillrank, P. et al. 2001. Continuous improvement: Exploring alternative organizational designs. Total Quality Management 12 (1), 41-55.
Mannix, J., Wilken, L., Daly, J. (2015). ‘Good ethics and moral standing': a qualitative study of aesthetic leadership in clinical nursing practice. Journal of Clinical Nursing. 24(11/12)pp 1603-1610
Pun, KF. & Hui, I.K. Integrating the safety dimension into quality management systems: a process model. Total Quality Management 13 (3), 373-391.
Selladurai, R. 2002. An organizational profitability, productivity, performance (PPP) model: going beyond TQM and BPR. Total Quality Management 13 (5), 613-619.
Sureshchandar, G. S. 2001. A Conceptual model for total quality management in service organizations. Total Quality Management 12 (3), 343-363.
World Health Organization 2002. A background for national quality policies in health systems. http://www.euro.who.int/__data/assets/pdf_file/0019/142066/E77983.pdf
Wisniewski, M. 2001. Assessing customer satisfaction with local authority services using SERVQUAL. Total Quality Management 12(7), 995-1002.
Zairi, M. 2002. Beyond TQM implementation: the new paradigm of TQM sustainability. Total Quality Management 13 (8).
föreläsningar och gruppdiskussion
0-5
Engelska
23.01.2020 - 31.05.2020
01.12.2019 - 31.01.2020
Institutionen för hälsa och välfärd
Rika Levy-Malmberg, Camilla Strandell-Laine
Utbildning inom social- och hälsovård
0.00 sp
1.00 sp
H-5
3 skriftliga uppgifter och forumdiskussio
Våren 2020
1 sp = 27 timmar