•   Service Design FEK23ÅKH01-3001 07.01.2025-30.04.2025  5 credits  (FEK22D-Å) +-
    Competence objectives of the study unit
    The student:
    - can design and develop services from a multi-professional perspective
    - recognizes the connection between service design, business and organizational development
    - can develop a customer-focused value proposition
    - is familiar with methods for service design and can use them in an innovative and creative way
    Prerequisites
    Customer Relation Management
    Content of the study unit
    - key concepts and processes in service design
    - methods and tools for service design
    - user-centered service design
    - development projects
    Name of lecturer(s)

    Maria Westerlund

    Learning methods

    - Resurstillfällen
    - Träningar
    - Projektarbete
    - Hackathon (not translated)

    Teaching language

    Swedish

    Timing

    07.01.2025 - 30.04.2025

    Enrollment date range

    02.12.2024 - 28.02.2025

    Group(s)
    • FEK22D-Å
    Responsible unit

    Faculty of Business

    Teachers and responsibilities

    Helena Nordström, Marika Nygårdas, Kim Friman

    Degree Programme(s)

    Degree Programme in Business Administration

    Campus

    Åbo, Henriksgatan 7

    RDI share

    0.00 credits

    Share of online studies

    0.00 credits

    Assessment scale

    H-5

    Practical training and working life co-operation

    Samarbete med företag inom projektet Light in the dark (not translated)

    Timing and attendance

    - Campus Åbo, vårterminen 2025 (not translated)

    Student's schedule and workload

    - 10 h resurtillfällen
    - 20 h hackathon
    - 48 h träningar (not translated)