•   Service Design and Future Challenges SD20SD05-3003 27.08.2021-30.10.2021  5 credits  (SD20HF-Å, ...) +-
    Competence objectives of the study unit
    After completing the course, the student is able to:

    - retrieve, analyse and interpret information based on future research methods and anticipatory design methods for service development
    - utilise and act according to gained new knowledge and design services for future societal and business needs
    - manage a future-oriented service design process
    Prerequisites
    Competency objectives for Service Design Methods and Tools -course or corresponding competences obtained.
    Content of the study unit
    - Gathering, analysing and processing information based on futures research methods for future service development
    - Anticipatory service design methods
    - Scenarios thinking
    - Service scenario planning and visualisation
    Assessment criteria
    Failed (0)
    - Quantity: the work is not completed and or;
    - Quality: the minimum content requirements are not met
    Name of lecturer(s)

    Elina Vartama

    Learning material

    Aalto University. 2020. Weak signals bring messages from the future
    https://www.aalto.fi/en/news/weak-signals-bring-messages-from-the-future

    Ahvenharju, S., Minkkinen, M. & Lalot, F. 2019. The five Dimensions of Futures Consciousness. Futures 104 (2018) 1–13.
    https://winlandtutkimus.fi/wp-content/uploads/2019/02/AhvenharjuEtAl.pdf

    Dufva, M. Articles of future research on Sitra. https://www.sitra.fi/en/people/mikko-dufva/

    Durst, C., Durst, M. & Saffer, M. 2017. Weak Signals, Hypes or Trends – Identify Innovation Opportunities and stay ahead of your Game.
    https://www.researchgate.net/publication/315459689_Weak_Signals_Hypes_or_Trends_-_Identify_Innovation_Opportunities_and_stay_ahead_of_your_Game

    Jörgensen, S. & Pedersen, L.J.T. 2018. Restart Sustainable Business Model Innovation. (e-book)
    https://library.oapen.org/bitstream/id/1ff59df3-7e36-41f6-bde5-11ca5f263b20/1007028.pdf

    Kelly, M. 2012. Owning our Future. The Emerging Ownership Revolution. (e-book)
    https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=915456

    Kuisma, K. 2018. Service Design meets Futures Design. https://medium.com/new-things-co/service-design-meets-futures-design-164fd64d142f

    Lindgren, M. & Bandhold, H. 2009. Scenario Planning: The link between future and strategy. Palgrave Macmillan.

    Mager, B. 2020. The Future of Service Design. https://www.academia.edu/44459133/The_Future_of_Service_Design

    Ojasalo, K., Koskelo, M. & Nousiainen, A.K. 2015. In Agarwal et al. 2015. 193-212.
    https://www.researchgate.net/publication/285895246_Foresight_and_Service_Design_Boosting_Dynamic_Capabilities_in_Service_Innovation

    Van Patter, G.K., Pastor, E. & Jones, P. 2020. Rethinking Design Thinking: Making Sense of the Future That Has Already Arrived. Humantific & NextDesign Leadership Network.

    Analyses:

    https://www.business-to-you.com/scanning-the-environment-pestel-analysis/
    https://www.learnmarketing.net/pestanalysis.htm
    https://www.youtube.com/watch?v=_OR2XpNcWuo
    https://www.youtube.com/watch?v=sP2sDw5waEU
    https://ctb.ku.edu/en/table-of-contents/assessment/assessing-community-needs-and-resources/swot-analysis/main
    https://creately.com/blog/diagrams/swot-analysis-vs-pest-analysis/
    https://www.businessnewsdaily.com/4245-swot-analysis.html
    https://articles.bplans.com/how-to-perform-swot-analysis/

    Futures wheel:

    https://www.mindtools.com/pages/article/futures-wheel.htm
    https://www.researchgate.net/publication/281306075_The_Futures_Wheel_A_Method_for_Exploring_the_Implications_of_Social-Ecological_Change

    Scenario planning:

    https://www.professionalacademy.com/blogs-and-advice/a-step-by-step-guide-to-scenario-planning
    https://www.youtube.com/watch?v=vx2mu5FgsXQ
    https://www.youtube.com/watch?v=yVgxZnRT54E
    https://www.youtube.com/watch?v=Q2Plk_8geqM
    https://www.youtube.com/watch?v=ohMg_wGGpNE
    https://www.youtube.com/watch?v=jyCiINmicy4
    https://www.youtube.com/watch?v=or2n96p-oyI
    https://www.smestrategy.net/blog/what-is-scenario-planning-and-how-to-use-it

    Weak signals, trends and megatrends:

    https://www.aalto.fi/en/news/weak-signals-bring-messages-from-the-future
    https://omegahrconsulting.com/blog/2014/05/30/future-friday-what-is-the-difference-between-a-fad-a-trend-and-a-megatrend/
    https://www.researchgate.net/publication/315459689_Weak_Signals_Hypes_or_Trends_-_Identify_Innovation_Opportunities_and_stay_ahead_of_your_Game
    http://epub.lib.aalto.fi/pdf/diss/a365.pdf

    Learning methods

    Lectures, group work.
    Service design project work for a commissioner.
    Presentations.
    Peer feedback.

    Objects, timing and methods of assessment

    Objects and methods of assessment:
    The process portfolio, which describes the progress of the whole process from the brief to the end with different research and service design development stages. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.

    Assessment criteria of the process portfolio:
    - Analytical approach
    - Applying of future research and service design methods for innovative problem solving
    - Development process of the ideas to future service scenarios
    - Informativeness and visualisation of the process portfolio

    Project management competences.
    Active participation and interaction in the group work.
    All the required tasks returned in time.

    Lecturers´, self and peer evaluation.
    Scale 0-5.

    Teaching language

    English

    Timing

    27.08.2021 - 30.10.2021

    Enrollment date range

    11.06.2021 - 26.08.2021

    Group(s)
    • SD20HF-Å
    • SD20HP-Å
    Seats

    20 - 45

    Teachers and responsibilities

    Elina Vartama

    Additional information

    The course is realized as a service design project work for the commissioner, the city of Turku, unit of Mobility services – service unit.



    The purpose of the study project is to develop the future water and air transport services for mundane and recreational purposes in the city of Turku and to the archipelago. The goal is to research what kind of sustainable services and service possibilities would be needed in the future, year 2070, within the area. The objective is to innovate future services.

    The course starts with an individual pre-assignment researching the political, economic, social, technological, legal, and environmental factors of water and air transport services during the summer. Otherwise the project is done as a group work.



    Lecturers:



    Päivi Katajamäki: paivi.katajamaki@turkuamk.fi

    Katarina Sandström: katarina.sandstrom@novia.fi

    Elina Vartama: elina.vartama@novia.fi

    Degree Programme(s)

    Degree Programme in Service Design

    Campus

    Åbo, Henriksgatan 7

    RDI share

    5 credits

    Share of online studies

    3 credits

    Assessment scale

    H-5

    Alternative methods of attainment for implementation

    According to the principles for credit transfer.

    Exam dates and retake possibilities

    Process portfolio by 17.10.2021.

    Timing and attendance

    Individual pre-assignment dead line 27.8.2021 - Course starts 27.8.2021 – Submission of process portfolio 17.10.2021

    Campus Åbo, Henrikinkatu 7

    Student's schedule and workload

    Workload approximately 135 h:
    - Contact sessions ca 20 h
    - Distance studies 115 h

    Pre-assignment 30 h
    PESTLE-analysis and project plan 15 h
    Research and service design project 70 h
    Process portfolio 15 h
    Peer feedback 2 h
    Presentations 3 h

    Content scheduling

    Contact sessions:

    Friday 27.8.2021 at 8.30-12.00
    Friday 28.8.2021 at 8.30-12.00
    Saturday 8.10.2021 at 13.00-16.15
    Saturday 9.10.2021 at 13.00-16.15

    Assessment criteria
    Failed (0)

    - Quantity: the work is not completed and or;
    - Quality: the minimum content requirements are not met

    Assessment criteria – satisfactory (1-2)

    1 Sufficient
    - Ability to reflect and communicate are hardly acceptable

    2 Satisfactory
    -Ability to reflect and communicate are on an acceptable level
    -Appears to grasp the theory

    Assessment criteria – good (3-4)

    3 Good
    - Capacity of thinking and ability to communicate are good
    - Shows good understanding and reflection of theory

    4 Very good
    Capacity of thinking and ability to communicate are very good
    - Shows very good understanding of the topics and reflection of theory

    Assessment criteria – excellent (5)

    5 Excellent
    -Mastery of theory and ability to open up one’s insights
    -Outstanding thoughts and ability to communicate