Service Design
Service Design h24 (MBA)
Service Design h23 (MBA)
Service Design h22 (MBA)
Service Design h21 (MBA)
Anmälningstid
15.06.2024 - 31.05.2025
Tajmning
01.01.2025 - 31.07.2025
Antal studiepoäng
5 op
Prestationssätt
Kontaktundervisning
Ansvarig enhet
Institutionen för företagsekonomi
Undervisningsspråk
- Englanti
Antal studerande (min. - max.)
0 - 40
Utbildning
- Service Design
Lärare
- Eva Holmberg
Grupper
-
SD24P-ÅService Design, 2024, part-time
-
SD24H-ÅService Design, 2024, full-time
Lärandemål
After completing the course, the student is able to:
- apply the principles and practices of service design thinking from a business perspective to co-create new values for an organisation and enhance new forms of competitive advantage
- engage an organisation in development work
- utilise and share expertise in teams and networks from different disciplines and cultures
- consider efficiency of alternative service design concepts
- participate in promoting of sustainable, development-oriented policies that support productive activities, entrepreneurship, creativity, and innovation
- participate in developing of effective, accountable, and transparent organisations
Innehåll
- Perspectives and business benefits of service design
- Perspectives of sustainable development in business design
- Leading business innovation and co-development
- Lean Service Creation
- Service design project - adapting theory to a real working life project with a commissioner
Vitsordsskala
H-5
Förkunskapskrav
Competency objectives for Service Design Methods and Tools -course or corresponding competences obtained.
Anmälningstid
02.07.2024 - 14.10.2024
Tajmning
05.11.2024 - 06.11.2024
Antal studiepoäng
3 op
Prestationssätt
Kontaktundervisning
Ansvarig enhet
Institutionen för företagsekonomi
Undervisningsspråk
- Englanti
Antal studerande (min. - max.)
0 - 25
Utbildning
- Service Design
Lärare
- Reija Anckar
- Fredrik Strandberg
- Edvard Lindfors
- Laura Johansson
Lärare
Reija Anckar
Grupper
-
SD24P-ÅService Design, 2024, part-time
-
FEK24D-ÅTradenom (YH), h24, dagstudier, Åbo
-
SD24H-ÅService Design, 2024, full-time
-
SD23HF-ÅService Design, full-time studies, h23
-
FEK23D-ÅTradenom (YH), h23, dagstudier, Åbo
-
SD23HP-ÅService Design, part-time studies, h23
Vitsordsskala
H-5
Anmälningstid
11.11.2024 - 16.03.2025
Tajmning
16.02.2025 - 23.04.2025
Antal studiepoäng
3 op
Prestationssätt
Kontaktundervisning
Ansvarig enhet
Institutionen för företagsekonomi
Undervisningsspråk
- Englanti
Antal studerande (min. - max.)
0 - 14
Utbildning
- Service Design
Lärare
- Reija Anckar
- Edvard Lindfors
- Maria Pick
Lärare
Reija Anckar
Vitsordsskala
Godkänd/Underkänd
Anmälningstid
15.06.2024 - 31.05.2025
Tajmning
01.01.2025 - 31.07.2025
Antal studiepoäng
5 op
Prestationssätt
Kontaktundervisning
Ansvarig enhet
Institutionen för företagsekonomi
Undervisningsspråk
- Englanti
Antal studerande (min. - max.)
0 - 40
Utbildning
- Service Design
Lärare
- Suzana Canteiro Vasconcelos Tavares Heikkilä
Grupper
-
SD24P-ÅService Design, 2024, part-time
-
SD24H-ÅService Design, 2024, full-time
Lärandemål
After completing the course, the student is able to:
- analyse and use financial information for decision making and leadership
- understand the key-elements of the financial markets including various forms of financing alternatives
Innehåll
- company’s financial performance and value
- relationship between risk and return
- strategic understanding of key financial decisions
- analyzing various financing alternatives
- financial consequences of strategic decisions
Vitsordsskala
H-5
Förkunskapskrav
No prerequisites.
Anmälningstid
02.12.2024 - 31.01.2025
Tajmning
01.01.2025 - 31.07.2025
Antal studiepoäng
5 op
Prestationssätt
Kontaktundervisning
Undervisningsspråk
- Englanti
Utbildning
- Service Design
Lärare
- Reija Anckar
Lärare
Reija Anckar
Grupper
-
SD24P-ÅService Design, 2024, part-time
-
SD24H-ÅService Design, 2024, full-time
-
SD23HF-ÅService Design, full-time studies, h23
-
SD23HP-ÅService Design, part-time studies, h23
Vitsordsskala
H-5
Anmälningstid
15.06.2024 - 14.06.2025
Tajmning
01.08.2024 - 31.07.2025
Antal studiepoäng
5 op
Prestationssätt
Kontaktundervisning
Ansvarig enhet
Institutionen för företagsekonomi
Undervisningsspråk
- Englanti
Utbildning
- Service Design
Lärare
- Reija Anckar
- Eva Holmberg
Lärare
Reija Anckar
Grupper
-
SD22HF-ÅService Design, full-time studies, h22
-
SD22HP-ÅService Design, part-time studies, h22
-
SD23HF-ÅService Design, full-time studies, h23
-
SD23HP-ÅService Design, part-time studies, h23
Lärandemål
Innehållet är utformat på ett studerandecentrerat sätt. Det kan till exempel vara: projekt på jobbet, utveckla ditt eget företag, internationella MOOCs eller precis vad som helst som tar dig och ditt företag framåt. Innan du påbörjar dessa studier bör du komma överens om innehållet med din handledare, Reija Anckar eller Eva Holmberg.
Innehåll
Generellt sett är Work & Study en process där färdigheter som krävs av examen uppnås genom att arbeta och koppla ihop praktiskt arbete med en temarelaterad kunskapsbas. Utöver avlönat arbete kan även volontärarbete eller hobbyverksamhet användas. Du kan göra valbara studier genom verksamhetsförlagd inlärning, om dina arbetsuppgifter stödjer utbildningens lärandemål.
Vitsordsskala
Godkänd/Underkänd
Förkunskapskrav
Inga förskunskaper
Tilläggsuppgifter
Du bör ha en realistisk idé om vad du ska utveckla på jobbet eller i ditt eget företag.
Anmälningstid
15.06.2024 - 30.04.2025
Tajmning
01.01.2025 - 31.07.2025
Antal studiepoäng
5 op
Prestationssätt
Kontaktundervisning
Ansvarig enhet
Institutionen för företagsekonomi
Undervisningsspråk
- Englanti
Antal studerande (min. - max.)
0 - 40
Utbildning
- Service Design
Lärare
- Eva Holmberg
Grupper
-
SD24P-ÅService Design, 2024, part-time
-
SD24H-ÅService Design, 2024, full-time
Lärandemål
After completing the course, the student is able to:
- understand the different aims of leadership in relation to the individual, the team and the organisation
- understand and use process models and tools to lead in global, complex and changing environments
- lead organisations towards exceptional customer experience delivery
- analyse and develop his/her own leadership abilities to fit various situations
Innehåll
Leader's role for success
The future of leadership
Leading change
Analyzing and building own leadership profile
Vitsordsskala
H-5
Förkunskapskrav
No prerequisites.
Anmälningstid
02.07.2024 - 31.07.2024
Tajmning
01.08.2024 - 31.12.2024
Antal studiepoäng
5 op
Prestationssätt
Kontaktundervisning
Undervisningsspråk
- Englanti
Utbildning
- Service Design
Lärare
- Suzana Canteiro Vasconcelos Tavares Heikkilä
Grupper
-
SD24P-ÅService Design, 2024, part-time
-
SD24H-ÅService Design, 2024, full-time
Lärandemål
After completing the course, the student is able to:
-understand the basics in cost accounting methods and processes for different types of organizations.
-use management accounting reporting for decision making in an organization
-take responsibility for one's own actions and work according to jointly agreed principles and measur
Innehåll
- Principles, processes and tools of management accounting.
- The organisation and management accounting.
- Direct and indirect costs, fixed and variable costs, overheads, CVP cost variance analysis, Activity-based accounting (ABC).
- Cases
Vitsordsskala
H-5
Förkunskapskrav
The course is aimed for Master level students.
Anmälningstid
02.07.2024 - 30.11.2024
Tajmning
31.10.2024 - 31.12.2024
Antal studiepoäng
5 op
Prestationssätt
Kontaktundervisning
Undervisningsspråk
- Englanti
Antal studerande (min. - max.)
0 - 40
Utbildning
- Service Design
Lärare
- Suzana Canteiro Vasconcelos Tavares Heikkilä
Lärare
Reija Anckar
Grupper
-
SD24P-ÅService Design, 2024, part-time
-
SD24H-ÅService Design, 2024, full-time
-
SD23HF-ÅService Design, full-time studies, h23
-
SD23HP-ÅService Design, part-time studies, h23
Lärandemål
After completing the course, the student is able to:
-understand the basics in cost accounting methods and processes for different types of organizations.
-use management accounting reporting for decision making in an organization
-take responsibility for one's own actions and work according to jointly agreed principles and measur
Innehåll
- Principles, processes and tools of management accounting.
- The organisation and management accounting.
- Direct and indirect costs, fixed and variable costs, overheads, CVP cost variance analysis, Activity-based accounting (ABC).
- Cases
Vitsordsskala
H-5
Förkunskapskrav
The course is aimed for Master level students.
Anmälningstid
15.06.2024 - 31.05.2025
Tajmning
01.08.2024 - 31.07.2025
Antal studiepoäng
5 op
Prestationssätt
Kontaktundervisning
Ansvarig enhet
Institutionen för företagsekonomi
Undervisningsspråk
- Englanti
Utbildning
- Service Design
Lärare
- Cindy Forsblom
- Reija Anckar
- Geoffrey Pororo
- Eva Holmberg
- Maria Engberg
Grupper
-
SD24P-ÅService Design, 2024, part-time
-
SD24H-ÅService Design, 2024, full-time
-
SD23HF-ÅService Design, full-time studies, h23
-
SD23HP-ÅService Design, part-time studies, h23
Lärandemål
The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.
By completing the thesis, the student demonstrates mastery of the following objectives:
- combine theoretical framework and pragmatic work with the contextual needs in a meaningful development project
- network and communicate professionally with relevant organisations and communities
- evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
- possess the knowledge and skills needed to promote sustainable development
- document, report and give presentations of the project and the final results
Innehåll
The Master’s thesis process consists of three stages.
The aim of the first stage of the Master's thesis is to continue working on the draft presented earlier on the course Research and Development Methods.
At the first stage of the thesis objective is discussed with the supervisor, and the research project is identified and defined. The thesis project is presented at the starting seminar. After this first seminar the student updates the research plan and it will be evaluated as approved or failed.
Vitsordsskala
H-5
Förkunskapskrav
No prerequisites.
Anmälningstid
15.06.2024 - 31.08.2025
Tajmning
01.08.2024 - 31.07.2025
Antal studiepoäng
10 op
Prestationssätt
Kontaktundervisning
Ansvarig enhet
Institutionen för företagsekonomi
Undervisningsspråk
- Englanti
Utbildning
- Service Design
Lärare
- Cindy Forsblom
- Reija Anckar
- Geoffrey Pororo
- Eva Holmberg
Lärare
Reija Anckar
Grupper
-
SD24P-ÅService Design, 2024, part-time
-
SD24H-ÅService Design, 2024, full-time
-
SD23HF-ÅService Design, full-time studies, h23
-
SD23HP-ÅService Design, part-time studies, h23
Lärandemål
The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.
By completing the thesis, the student demonstrates mastery of the following objectives:
- combine theoretical framework and pragmatic work with the contextual needs in a meaningful development project
- network and communicate professionally with relevant organisations and communities
- evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
- possess the knowledge and skills needed to promote sustainable development
- document, report and give presentations of the project and the final results
Innehåll
The Master’s thesis process consists of three stages.
At the second phase the work continues by deepening and widening the theoretical framework based on earlier research and other literature. The goal is to combine the theory with practice. This research phase is presented on the second seminar and discussed with the seminar participants and the supervisors. After the second seminar the student updates the thesis draft.
Vitsordsskala
H-5
Förkunskapskrav
Master's thesis, part 1
Anmälningstid
15.06.2024 - 31.07.2024
Tajmning
01.08.2024 - 31.07.2025
Antal studiepoäng
15 op
Prestationssätt
Kontaktundervisning
Ansvarig enhet
Institutionen för företagsekonomi
Undervisningsspråk
- Englanti
Utbildning
- Service Design
Lärare
- Reija Anckar
- Geoffrey Pororo
- Maria Engberg
- Eva Holmberg
Grupper
-
SD24P-ÅService Design, 2024, part-time
-
SD24H-ÅService Design, 2024, full-time
-
SD23HF-ÅService Design, full-time studies, h23
-
SD23HP-ÅService Design, part-time studies, h23
Lärandemål
The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.
By completing the thesis, the student demonstrates mastery of the following objectives:
- combine theoretical framework and pragmatic work with the contextual needs in a meaningful development project
- network and communicate professionally with relevant organisations and communities
- evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
- possess the knowledge and skills needed to promote sustainable development
- document, report and give presentations of the project and the final results
Innehåll
The Master’s thesis process consists of three stages.
The aim of the third phase is to finalize the thesis. The focus is on completing the research and development work, analysing and presenting the results and the final concepts. The thesis is presented and discussed with the seminar participants and the supervisors.
Finally, the thesis is published and evaluated by the supervisors.
Vitsordsskala
Godkänd/Underkänd
Förkunskapskrav
Master's thesis, part 1 and 2
Anmälningstid
15.06.2024 - 30.10.2024
Tajmning
31.10.2024 - 31.12.2024
Antal studiepoäng
5 op
Prestationssätt
Kontaktundervisning
Ansvarig enhet
Institutionen för företagsekonomi
Undervisningsspråk
- Englanti
Antal studerande (min. - max.)
0 - 40
Utbildning
- Service Design
Lärare
- Reija Anckar
Lärare
Reija Anckar
Grupper
-
SD24P-ÅService Design, 2024, part-time
-
SD24H-ÅService Design, 2024, full-time
Lärandemål
After completing the course, the student is able to:
- put in practise established, research-based service design methods, especially in order to gain, analyse and utilise customer/user insights
- use different tools to visualise different stages of the service design process
- work proactively and creatively and start, manage, validate and analyse a service design project
- design and offer alternative solutions to service design challenges
Innehåll
Service design process:
- starting points, definition
- identification of customer's problems and needs
- strategic planning
- engagement, co-design
- design (idea generation, concept design, prototyping)
- service production
- piloting and launching
- evaluation
Service design methods e.g:
- probes, observation, service safari, interviews, benchmarking, trend analysis, visualisation, prototyping, validation
Service design tools e.g:
- mind map, story board, personas, customer journey map, scenarios, service concept, service blueprint, business model canvas
Service design project - adapting theory to a real working life project with a commissioner
Vitsordsskala
H-5
Förkunskapskrav
Competency objectives for Service Design Thinking -course or corresponding competences obtained.
Anmälningstid
15.06.2024 - 30.11.2024
Tajmning
02.09.2024 - 31.12.2024
Antal studiepoäng
5 op
Prestationssätt
Kontaktundervisning
Ansvarig enhet
Institutionen för företagsekonomi
Undervisningsspråk
- Englanti
Antal studerande (min. - max.)
0 - 40
Utbildning
- Service Design
Lärare
- Reija Anckar
- Eva Holmberg
Grupper
-
SD24H-ÅService Design, 2024, full-time
-
SD23HF-ÅService Design, full-time studies, h23
-
SD23HP-ÅService Design, part-time studies, h23
Lärandemål
After completing the course, the student is able to:
- retrieve, analyse and interpret information based on future research methods and anticipatory design methods for service development
- utilise gained new knowledge and design services for future societal and business needs
- manage a future-oriented service design process
- enhance sustainable development, by taking into consideration multi-stakeholder partnerships that share knowledge, expertise, technology, and other resources for future needs of society
Innehåll
- Gathering, analysing and processing information based on future research methods for future service development
- Anticipatory service design methods
- Scenarios thinking
- Service scenario planning and visualization
- Service design project - adapting theory to a future working life project with a commissioner
Tid och plats
Contact lessons
Thursday 29.8.2024 8.30-16.15 Service Design and Future Challenges TUAS ICT City 3029
Friday 11.10.2024 8.30-16.15 Service Design and Future Challenges TUAS ICT City 3029
Coaching (Ms Teams, not compulsory)
Tuesday 17.9.2023 at 16 - 17
Tuesday 1.10. at 16 – 17
Vitsordsskala
H-5
Förkunskapskrav
Competense objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course ( 5ects) or corresponding competences obtained.
Anmälningstid
15.06.2024 - 12.09.2024
Tajmning
13.09.2024 - 31.12.2024
Antal studiepoäng
5 op
Prestationssätt
Kontaktundervisning
Ansvarig enhet
Institutionen för företagsekonomi
Undervisningsspråk
- Englanti
Utbildning
- Service Design
Lärare
- Reija Anckar
- Eva Holmberg
Lärare
Reija Anckar
Grupper
-
SD24H-ÅService Design, 2024, full-time
-
SD23HF-ÅService Design, full-time studies, h23
-
SD23HP-ÅService Design, part-time studies, h23
Lärandemål
After completing the course, the student is able to:
- analyse changing situations and utilise design thinking for the challenges of society
- implement service design as a strategic tool for sustainable change processes in businesses and society
- work in an initiative and proactive way for the change
-involve organisations to adopt sustainable practices
Innehåll
- Adapting design thinking in complex development needs of the changing society in a sustainable way
- Policies for sustainable development
- Life-centered design
- Analysing operations, and planning and developing strategies for an organisation to deal with changing situations
- Service design project - adapting theory to a real working life project with a commissioner
Vitsordsskala
H-5
Förkunskapskrav
Competence objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course (5 ects) and Service Design and Future Challenges course ( ects) or corresponding competences obtained.
Anmälningstid
02.12.2024 - 31.03.2025
Tajmning
01.01.2025 - 31.07.2025
Antal studiepoäng
5 op
Prestationssätt
Kontaktundervisning
Undervisningsspråk
- Englanti
Antal studerande (min. - max.)
0 - 40
Utbildning
- Service Design
Lärare
- Linda Jönn
Grupper
-
SD24P-ÅService Design, 2024, part-time
-
SD24H-ÅService Design, 2024, full-time
-
SD23HF-ÅService Design, full-time studies, h23
-
SD23HP-ÅService Design, part-time studies, h23
Lärandemål
Objective of the course to provide students with the digital skills needed in user experience design. The students will demonstrate competency by completing individual projects.
Innehåll
In the course you will learn to use Figma.
Vitsordsskala
H-5
Förkunskapskrav
No prerequisites.
Anmälningstid
01.03.2025 - 30.05.2025
Tajmning
01.08.2025 - 15.07.2026
Antal studiepoäng
10 op
Prestationssätt
Kontaktundervisning
Undervisningsspråk
- Englanti
Utbildning
- Service Design
Lärare
- Reija Anckar
- Geoffrey Pororo
- Eva Holmberg
Grupper
-
SD24P-ÅService Design, 2024, part-time
-
SD24H-ÅService Design, 2024, full-time
Lärandemål
The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.
By completing the thesis, the student demonstrates mastery of the following objectives:
- combine theoretical framework and pragmatic work with the contextual needs in a meaningful development project
- network and communicate professionally with relevant organisations and communities
- evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
- possess the knowledge and skills needed to promote sustainable development
- document, report and give presentations of the project and the final results
Innehåll
The Master’s thesis process consists of three stages.
At the second phase the work continues by deepening and widening the theoretical framework based on earlier research and other literature. The goal is to combine the theory with practice. This research phase is presented on the second seminar and discussed with the seminar participants and the supervisors. After the second seminar the student updates the thesis draft.
Vitsordsskala
H-5
Förkunskapskrav
Master's thesis, part 1
Anmälningstid
15.06.2025 - 31.07.2025
Tajmning
01.08.2025 - 31.12.2025
Antal studiepoäng
5 op
Prestationssätt
Kontaktundervisning
Ansvarig enhet
Institutionen för företagsekonomi
Undervisningsspråk
- Englanti
Utbildning
- Service Design
Lärare
- Geoffrey Pororo
Grupper
-
SD24P-ÅService Design, 2024, part-time
-
SD24H-ÅService Design, 2024, full-time
-
SD23HF-ÅService Design, full-time studies, h23
-
SD23HP-ÅService Design, part-time studies, h23
Lärandemål
After completing the course, the student is able to:
- retrieve, analyse and interpret information based on future research methods and anticipatory design methods for service development
- utilise gained new knowledge and design services for future societal and business needs
- manage a future-oriented service design process
- enhance sustainable development, by taking into consideration multi-stakeholder partnerships that share knowledge, expertise, technology, and other resources for future needs of society
Innehåll
- Gathering, analysing and processing information based on future research methods for future service development
- Anticipatory service design methods
- Scenarios thinking
- Service scenario planning and visualization
- Service design project - adapting theory to a future working life project with a commissioner
Vitsordsskala
H-5
Förkunskapskrav
Competense objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course ( 5ects) or corresponding competences obtained.
Anmälningstid
01.03.2025 - 27.11.2025
Tajmning
28.11.2025 - 31.12.2025
Antal studiepoäng
5 op
Prestationssätt
Kontaktundervisning
Undervisningsspråk
- Englanti
Utbildning
- Service Design
Lärare
- Geoffrey Pororo
Lärandemål
After completing the course, the student is able to:
- analyse changing situations and utilise design thinking for the challenges of society
- implement service design as a strategic tool for sustainable change processes in businesses and society
- work in an initiative and proactive way for the change
-involve organisations to adopt sustainable practices
Innehåll
- Adapting design thinking in complex development needs of the changing society in a sustainable way
- Policies for sustainable development
- Life-centered design
- Analysing operations, and planning and developing strategies for an organisation to deal with changing situations
- Service design project - adapting theory to a real working life project with a commissioner
Vitsordsskala
H-5
Förkunskapskrav
Competence objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course (5 ects) and Service Design and Future Challenges course ( ects) or corresponding competences obtained.