Academic year 2022 - 2023

•   Business Design SD22SD04-3001 31.03.2023-31.05.2023  5 credits  (SD22HF-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - apply the principles and practices of service design thinking from a business perspective to co-create new values for an organisation and enhance new forms of competitive advantage
  - engage an organisation in development work
  - utilise and share expertise in teams and networks from different disciplines and cultures
  - consider efficiency of alternative service design concepts
  - participate in promoting of sustainable, development-oriented policies that support productive activities, entrepreneurship, creativity, and innovation
  - participate in developing of effective, accountable, and transparent organisations

  Prerequisites

  Competency objectives for Service Design Methods and Tools -course or corresponding competences obtained.

  Content of the study unit

  - Perspectives and business benefits of service design
  - Perspectives of sustainable development in business design
  - Leading business innovation and co-development
  - Lean Service Creation
  - Service design project - adapting theory to a real working life project with a commissioner

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  20% Face-to-face, 80% Distance learning

  Learning material

  Edvardsson, B., Gustafsson, A., Kristensson, P., Magnusson, P. & Matthing, J. 2006. Involving Customers in New Service Development. Imperial College Press.
  
  Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Alma Talent.
  
  The Lean Service Creation Handbook. The Lean Way to Create. Loveable Services. Better Future. Successful Business. Future-Capable Organisation. 2019. Futurice.
  https://futurice.com/lean-service-creation/
  
  Lüftenegger, E., Grefen, P. & Weisleder, C. 2012. The Service Dominant Strategy Canvas: Towards Networked Business Models.
  https://www.researchgate.net/publication/278658410_The_Service_Dominant_Strategy_Canvas_Towards_Networked_Business_Models
  
  Moilanen, T., Ojasalo, K., Ritalahti, J. 2022. Methods for Development Work. BoD, Helsinki.
  
  Newbery, P. & Farnham, K. 2013. Experience Design. A Framework for Integrating Brand Experience and Value. Wiley & Sons.
  
  Prahalad, C.K. & Ramaswamy, V. 2004a. Co-creating unique value with customers. In Strategy and Leadership, Vol 32, Iss 3 pp. 4-9.
  http://www.emeraldinsight.com/doi/pdfplus/10.1108/10878570410699249
  
  Prahalad, C.K. & Ramaswamy, V. 2004b. Co-creation experiences: The next Practise in Value Creation. In Journal of Interactive marketing, Vol 3, Number 3, 5 – 14.
  http://deepblue.lib.umich.edu/bitstream/handle/2027.42/35225/20015_ftp.pdf
  
  Reason, B., Lövlie, L. & Brand Flu, M. 2016. A Practical Guide to Optimizing the Customer Experience. Service Design for Business. Wiley.
  
  Sheppard, B., Sarrazin, H., Kouyoumjian, G. & Dore, F. 2018. The Business Value of Design. Mc Kinsey Quarterly.
  https://www.mckinsey.com/business-functions/mckinsey-design/our-insights/the-business-value-of-design#
  
  Stickdorn, M. & Schneider, J. 2011. This is Service Design Thinking. Basics - Tools - Cases. John Wiley & Sons Inc.
  
  Stickdorn, M., Hormess, M., Lawrence, A. & Schneider, J. 2018. This is Service Design Doing. O´Reilly Media.
  
  Sundberg, H.K. 2017. Business design. An introduction to Customer-centric Business Development. Gofore Oy. https://gofore.com/wp-content/uploads/business_design_web.pdf
  
  Turetken, O. & Grefen, P. 2017. Designing Service-Dominant Business Models.
  https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1140&context=ecis2017_rp
  
  Trollbäck & Company. The New Division. (n.d.) The Global Goals Design.
  https://www.thenewdivision.world/globalgoals
  
  2030 Agenda for Sustainable Development
  https://kestavakehitys.fi/en/agenda2030

  Learning methods

  - The course will be carried out as a development project or as case study.
  - The objective is to concentrate on business perspective and apply design thinking and service design approach in a development project considering sustainability.
  - The development target can be approached from different perspectives, e.g. from an economic, market, internal processes or work culture and competence development points of view.
  - Group projects are also possible.
  
  Learning methods:
  - assignments
  - contact and distance learning
  - lectures
  - exercises in groups
  - development project
  - presentations
  - peer feedback
  - active participation and interaction in group work

  Objects, timing and methods of assessment

  Assignments:
  
  1) A project plan.
  
  2) A summary of two articles about business design.
  
  3) A process portfolio/report, which consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process and the results.
  
  4) Active participation and interaction in group work.
  
  5) All the required tasks returned in time.
  
  Assessment criteria for the process portfolio/report:
  - Depth of theoretical and analytical approach
  - Applying of research and service design methods for business design
  - Development of a business/service concept
  - Informativeness and visualisation of the process portfolio/report

  Teaching language

  English

  Timing

  31.03.2023 - 31.05.2023

  Enrollment date range

  01.12.2022 - 15.02.2023

  • 5 credits

  Group(s)

  • SD22HF-Å
  • SD22HP-Å

  Seats

  20 - 45

  Teachers and responsibilities

  Elina Vartama

  Additional information

  The course is implemented in co–operation between Novia UAS and Turku UAS. The responsible teachers are Päivi Katajamäki (TUAS) and Elina Vartama (Novia UAS). The teachers share the responsibility equally during the course

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  RDI share

  4 credits

  Share of online studies

  4 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles of credit transfer.

  Practical training and working life co-operation

  Peer learning and collaboration with other students are essential to the learning process. The international and interdisciplinary student group enable interaction and knowledge sharing.

  Exam dates and retake possibilities

  Submission of the process portfolio by 31.5.2023.
  
  Overdue assignments shall be returned by 31.7.2023 or 15.8.2023 at the latest.

  Student's schedule and workload

  Work load approximately:
  - contact sessions: ca 16 h
  - distance studies: ca 120 h
  
  Dimensioning of the student work:
  Project plan 8 h
  Summary of articles 8 h
  Business design project or case study 80 h
  Presentations and process portfolio/report 20 h
  Peer feedback 4 h

  Content scheduling

  The course will be described in detail on Itslearning platform.

  Assessment criteria

  Fail 0
  Quantity: the work is not completed and or,
  Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  På engelska
  Sufficient 1
  Theory and methodology are poorly understood and implemented in the project.
  Research, business/service design implementation, communication and documentation are hardly acceptable.
  Active participation.
  
  Satisfactory 2
  Appear to grasp theory and have made a start in showing its applicability in the project.
  Research, business/service design implementation, communication and documentation are acceptable.
  Active participation.

  Assessment criteria – good (3-4)

  Good 3
  Understanding of theory and applicability of methods in the project, but work could be stronger.
  Research, business/service design implementation, communication and documentation are good.
  Active participation.
  
  Very Good 4
  General understanding of theory and methods, very good implementation in the project.
  Reliable research, innovative business/service design implementation and communication and documentation on good level.
  Very active participation.

  Assessment criteria – excellent (5)

  Excellent 5
  Mastery of theory and methods, proficiency of implementation of them in the project.
  Outstanding research, innovative business/service design implementation and excellent communication and documentation.
  Very active participation.

•   Co-design SD22SD03-3001 15.01.2023-26.03.2023  5 credits  (SD22HF-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - lead a service design project and involve different stakeholders in order to create opportunities for service development
  - deepen hers/his insights in co-design in order to facilitate and manage service design processes
  - work in different communicative and interactive situations in multidisciplinary teams

  Prerequisites

  Competency objectives for Service Design Methods and Tools -course or corresponding competences obtained.

  Content of the study unit

  - Analysing an organisation’s services with a commissioner to find out areas in need of development (e.g. stakeholder map, customer journey map, service blueprint, business model canvas, value proposition canvas)
  - Co-design with staff members and other stakeholders
  - Workshop facilitating methods and tools
  - Leading groups
  - Different types of personalities, ways of working
  - SCARF-model
  - Service Design Project - adapting theory to a real working life project with a commissioner.

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  20% Face-to-face, 80% Distance learning

  Learning material

  Masters theses:
  
  Aromaa, S. 2018. Group Workshops as a Tool in Development of a New, Digital Service – Case Neighbour Food.
  https://www.theseus.fi/bitstream/handle/10024/151516/Aromaa_Sanni.pdf?sequence=1&isAllowed=y
  
  Lähteenmäki, S. 2019. Designing a New Generation Online Community for Telia Finland.
  https://www.theseus.fi/bitstream/handle/10024/172443/Susanna-Lahteenmaki-Service-Design-Online-Community-Telia-2019.pdf?sequence=2&isAllowed=y
  
  Rainio, I. 2014. Co-created Corporate Story - Creating a Concept for Engaging Staff into Change Implementation. Laurea UAS.
  https://www.theseus.fi/bitstream/handle/10024/82186/Rainio_Ida.pdf?sequence=1&isAllowed=y
  
  Raitanen, N. 2020. Service Designing Co-working Possibilities. Internal Communication in Virtual Expert Teams. Novia UAS.
  https://www.theseus.fi/bitstream/handle/10024/339791/Raitanen_Noora.pdf?sequence=2&isAllowed=y
  
  Salmelin, A. 2014. Successful Service Development in the Public Sector: a Case study of a Service Design Project Carried out in Short-Term Care Services in the Town of Turku. Laurea UAS.
  https://www.theseus.fi/bitstream/handle/10024/78590/Annaliisa_Salmelin_Master_Thesis_2014.pdf?sequence=1&isAllowed=y
  
  Course literature and materials:
  
  Bevan Jones, R. Stallard, P., Agha, S.S., Rice, S., Werner-Seidler, A., Stasiak, K., Kahn, J. Simpson, S.A., Alvarez-Jimenez, M., Rice, F., Evans, R. & Merry, S.
  Practitioner review: Co-design of digital mental healthtechnologies with children and young people.
  https://acamh.onlinelibrary.wiley.com/doi/full/10.1111/jcpp.13258
  
  Curedale, R. 2013. Service Design. 250 Essential Methods. Design Community College Inc.
  
  Holmlid, S., Mattelmäki, T., Visser, F.S & Vaajakallio, K. 2015. Co-creative Practises in Service Innovation. In The Handbook of Service Innovation. (Eds. Agarwal, R., Selen, W., Roos, G. & Green, R). Springer. 545-574.
  
  Innovationtool.fi
  
  Kantojärvi, P. 2012, Fasilitointi luo uutta. Menesty ryhmän vetäjänä. Talentum.
  
  Martin, B. & Hanington, B. 2012. Universal Methods of Design. Rockport.
  
  Naranjo-Bock, C. 2012. Creativity-based Research: The Process of Co-Designing with Users.
  https://uxmag.com/articles/creativity-based-research-the-process-of-co-designing-with-users
  
  Stickdorn, M. & Schneider, J. 2011. This is Service Design Thinking. Basics - Tools - Cases. John Wiley & Sons Inc.
  
  Trischler, J., Dietrich T. & Rundle-Thiele, S. 2020. Co-design: from expert- to user-driven ideas in public service design.
  https://www.tandfonline.com/doi/full/10.1080/14719037.2019.1619810

  Learning methods

  - The course will be carried out as a service development project. The objective of the project is to concentrate on co-design with stakeholders.
  - The project can be done for current research and development projects at the universities.
  - Working with another commissioner is also possible.
  - Also group work is possible.
  
  Learning methods:
  - pre-assignment
  - contact and distance learning
  - lectures
  - workshops and exercises in groups
  - service development project work for a commissioner (facilitating a workshop)
  - presentations
  - peer feedback
  - active participation and interaction in group work.

  Objects, timing and methods of assessment

  Assignments:
  
  1) Analysis of a master's thesis.
  
  2) Essay of different workshops methods.
  
  3) Process and reporting of the project. A description of the process of the service design project including planning and conducting the workshop(s) in order to develop the service for the commissioner. It includes an analysis of the results and suggestions for further development of the service. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.
  
  4) Active participation and interaction in group work.
  
  5) All the required tasks returned in time.
  
  Assessment is based on:
  - Depth of theoretical and analytical approach
  - Applying of co-design methods for innovative problem solving
  - Engagement of stakeholders in the development process
  - Informativeness and visualisation of the process portfolio
  
  Lecturers', self and peer evaluation.

  Teaching language

  English

  Timing

  15.01.2023 - 26.03.2023

  Enrollment date range

  01.12.2022 - 14.01.2023

  • 5 credits

  Group(s)

  • SD22HF-Å
  • SD22HP-Å

  Seats

  20 - 45

  Teachers and responsibilities

  Elina Vartama

  Additional information

  The course is implemented in co–operation between Novia UAS and Turku UAS. The responsible teachers are Elina Vartama (Novia UAS) and Päivi Katajamäki (TUAS). The teachers share the responsibility equally during the course.

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  RDI share

  3 credits

  Share of online studies

  4 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles for credit transfer.

  Practical training and working life co-operation

  A project work will be done for a commissioner. The project can be executed as a group work for commissions offered by the universities. Working with an own commissioner is also possible as a group work.
  
  Peer learning and collaboration with other students are essential to the learning process. The international and interdisciplinary student group enable interaction and knowledge sharing.

  Exam dates and retake possibilities

  Submission of the process portfolio by 26.3.2023.
  
  Overdue assignments shall be returned by 23.4.2023 or 31.5.2023 at the latest.

  Student's schedule and workload

  Work load approximately:
  - contact sessions: ca 16 h
  - distance studies: ca 120 h
  
  Dimensioning of the student work:
  Pre-assignment 8 h
  Essay of different workshop methods 16 h
  Planning of workshop exercises and presentations 8 h
  Co-design project 70 h
  Process portfolio 14 h
  Peer feedback 4 h

  Content scheduling

  The course will be described in detail on Itslearning platform.

  Assessment criteria

  Fail 0
  Quantity: the work is not completed and or,
  Quality: the minimum content requirements are not met.

  Assessment criteria – satisfactory (1-2)

  Sufficient 1
  Theory and methodology are poorly understood and implemented in real life project.
  Co-design, analysis, communication and documentation are hardly acceptable.
  Active participation.
  
  Satisfactory 2
  Appear to grasp theory and have made a start in showing its applicability in real life project.
  Co-design, analysis, communication and documentation are acceptable.
  Active participation

  Assessment criteria – good (3-4)

  Good 3
  Understanding of theory and applicability of methods in real life project, but work could be stronger.
  Co-design, analysis, communication and documentation are good.
  Active participation.
  
  Very Good 4
  General understanding of theory and methods, very good implementation in real life project.
  Innovative co-design process, and analysis, communication and documentation on good level.
  Very active participation

  Assessment criteria – excellent (5)

  Excellent 5
  Mastery of theory and methods, proficiency of implementation of them in real-life project.
  Innovative co-design process, excellent analysis, and outstanding communication and documentation.
  Very active participation.

•   Finance and Financing SD22LF02-3001 03.03.2023-31.05.2023  5 credits  (SD22HF-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - analyse and use financial information for decision making and leadership
  
  - understand the key-elements of the financial markets including various forms of financing alternatives

  Prerequisites

  No prerequisites.

  Content of the study unit

  - company’s financial performance and value
  
  - relationship between risk and return
  
  - strategic understanding of key financial decisions
  
  - analyzing various financing alternatives
  
  - financial consequences of strategic decisions

  ---

  Person(s) in charge

  Thomas Finne

  Mode of delivery

  Face-to-face

  Learning material

  Brealey & Myers. Principles of Corporate Finance. There have during the years been published many editions. Among others in Åbo Akademi library there is a number of books. Also available in other libraries. This is the main course literature. The materials can also be found, at least to some extent I believe, in YouTube and otherplaces in the net. This is ”a classic book” and the course main literature. However so that same things are to be found in other sources as well.
  
  Horngren et al. Financial & managerial accounting. There are now currently books in the Novia Library but, eg see Åbo Akademi Library. There is (at least in 2021) also in YouTube all PPTs from Horngren. Check other libraries. Also a book in wide spread use.
  
  Tennent, John. Guide to Financial Management. Should be Available electronically through Åbo Akademi Library.
  The Groups will be handed out an assignment, or after discussion and approval by the lecturer work on an own Case.

  Learning methods

  After completing the course, the student is able to:
  - analyse and use financial information for decision making and leadership
  - understand the key-elements of the financial markets including various forms of financing alternatives
  
  Teaching methods for achieving this are:
  Introductions, Themes, Discussions in teams, Assignments gone through during the sessions, Home work, Literature studies, and finally the Home exams; two assignments - one individual and one team assignment.

  Objects, timing and methods of assessment

  Will be communicated and potentially updated when Assignments are handed out:
  • Part 1: Individual Assignment. Preliminary 50% Key-Learning Note (KLN). Deadline: To be communicated. Weights to be discussed and confirmed.
  
  • Part 2: Group Assignment 50% prelim. Case in Finance to be handed out later on. Group-work of two-three students. See coming separate Instructions. Deadline: To be communicated.

  Teaching language

  English

  Timing

  03.03.2023 - 31.05.2023

  Enrollment date range

  01.12.2022 - 31.12.2022

  • 5 credits

  Group(s)

  • SD22HF-Å
  • SD22HP-Å

  Teachers and responsibilities

  Thomas Finne

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Assessment scale

  H-5

  Practical training and working life co-operation

  The course is carried out in an international atmosphere. Students having different work and education backgrounds which provide extra good interchange of best practises and work experience. Good possibilities for networking.

  Exam dates and retake possibilities

  To be announced and discussed at the course kick-off

  Student's schedule and workload

  5 ECTS = 5 x 27= 135 working hours divided in about 15 contact hours, 50 hours literature studies and 70 hours working with mainly the two assignments.

  Assessment criteria

  A Report / Reports not handed in or an unacceptable level of quality (including missed DLs) of the reports and/or presentations. None or close to none activity during classes.

  Assessment criteria – satisfactory (1-2)

  Group report handed in and presented, and the KLN handed in. Both at an approvable level of quality. Student's activity at an accetable level.

  Assessment criteria – good (3-4)

  Good work input overall: Group report handed in and presented. KLN handed in. Both of high quality. Good activity in the class, eg at the discussions and presentations.

  Assessment criteria – excellent (5)

  Exceptional quality overall: the written Reports, presentations, student's activity.

•   Leadership and Change Management SD22LF01-3001 13.01.2023-31.05.2023  5 credits  (SD22HF-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - understand the different aims of leadership in relation to the individual, the team and the organisation
  - understand and use process models and tools to lead in global, complex and changing environments
  - lead organisations towards exceptional customer experience delivery
  - analyse and develop his/her own leadership abilities to fit various situations

  Prerequisites

  No prerequisites.

  Content of the study unit

  Leader's role for success
  The future of leadership
  Leading change
  Analyzing and building own leadership profile

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  Face-to-face

  Learning material

  BOOKS
  
  • Cameron, E., & Green, M. (2019). Making sense of change management: A complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers. (PDF in Itslearning)
  • Fullan, Michael. Leading in a Culture of Change, John Wiley & Sons, Incorporated, 2020. ProQuest Ebook Central, https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=5990215.
  • Allison, Scott T., and George R. Goethals. The Heroic Leadership Imperative : How Leaders Inspire and Mobilize Change, Emerald Publishing Limited, 2020. ProQuest Ebook Central, https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=6252598.
  
  ARTICLES
  
  • Iordanoglou, D. (2018). Future trends in leadership development practices and the crucial leadership skills. Journal of Leadership, Accountability and Ethics, 15(2). (PDF in Itslearning)
  • Mansaray, H. E. (2019). The Role of Leadership Style in Organisational Change Management: A Literature Review. Journal of Human Resource Management, 7(1), 18-31. (PDF in Itslearning)
  • El Gazzar, N., & Collings, D. G. (2016). International leadership development. International Human Resource Management: National Systems and Multinational Companies, 190. Chapter 9. (PDF in itslearning)
  • Alqatawenah, A. S. (2018). Transformational leadership style and its relationship with change management. Verslas: Teorija Ir Praktika/Business: Theory and Practice, 19, 17-24. URL: https://www.econstor.eu/bitstream/10419/247923/1/1667895761.pdf
  • Oberer, B., & Erkollar, A. (2018). Leadership 4.0: Digital leaders in the age of industry 4.0. International journal of organizational leadership. URL: https://ijol.cikd.ca/article_60332_a88c6cbb2e0af05dcbe51cf06845b231.pdf
  • Johansson, A. C. (2019). Managing a systemic change on an operational level in a public organization: A case study of the Swedish Armed Forces (Master's thesis). [Online] https://trepo.tuni.fi/handle/10024/116114

  Objects, timing and methods of assessment

  ASSIGNMENTS AND EVALUATION CRITERIA
  
  Leadership Experience
  A1. Leadership Experience (R&D) (40 % of the grade)
  
  *Your job is to describe a process or project from the management and leadership perspective at your hobby or workplace. After describing the process, the leadership and the leader’s performance and its pros and cons. Also, suggest improvements.
  *Reflect on your work towards the leadership styles and leader characteristics and the desired leadership qualities among “followers”.
  *Write a report following thesis guidelines with proper referencing and chapters etc., min 6 pages (title page, table of contents and references are not included; abstract can be left out).
  *Deadline for the first draft 6.2.2023 and final version 8.3.2023
  
  A2. Presentation and discussion of the Leadership experience (20 % of grade)
  
  *Students will create a video (max 5 min) where they present the leadership experience and its most important gatherings. These will be discussed and watched during Saturday 11.2.2022. Also written peer-evaluation is required
  *Deadline for video 7.2.2023 and for written peer-evaluation 10.2.2023
  
  You as a leader
  A3. Self-evaluation and Personal Action Plan (40 % of grade)
  
  *Choose at least two theories/perspectives presented in the course materials and introduced during the personal skills development activity lectures. Discuss the theories/perspectives and motivate your choice.
  *After this, reflect on the chosen theories/perspectives towards the things you’ve learn t during the course about yourself, leadership and effective change management.
  *Based on this analysis, create an action plan for you to maximise development of your leadership potential. The action plan should start with a table with bullet points for each period of 1, 5, 10, & 20 years. It will include your mission statement, specific goals and areas of development, action steps and a description (research) of the leadership skills involved.
  *Write an APA paper with a title, abstract, and reference page and use proper referencing in the text.
  *Deadline for this 5.4.2023

  Teaching language

  English

  Timing

  13.01.2023 - 31.05.2023

  Enrollment date range

  01.12.2022 - 31.12.2022

  • 5 credits

  Group(s)

  • SD22HF-Å
  • SD22HP-Å

  Teachers and responsibilities

  Johanna Heinonen

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Assessment scale

  H-5

•   Master's thesis Part 1 SD22MT01-3001 01.01.2023-31.12.2023  5 credits  (SD22HF-Å, ...) +-
  Competence objectives of the study unit

  The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.
  
  By completing the thesis, the student demonstrates mastery of the following objectives:
  - combine theoretical framework and pragmatic work with the contextual needs in a meaningful development project
  - network and communicate professionally with relevant organisations and communities
  - evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
  - possess the knowledge and skills needed to promote sustainable development
  - document, report and give presentations of the project and the final results

  Prerequisites

  No prerequisites.

  Content of the study unit

  The Master’s thesis process consists of three stages.
  
  The aim of the first stage of the Master's thesis is to continue working on the draft presented earlier on the course Research and Development Methods.
  
  At the first stage of the thesis objective is discussed with the supervisor, and the research project is identified and defined. The thesis project is presented at the starting seminar. After this first seminar the student updates the research plan and it will be evaluated as approved or failed.

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  Face-to-face

  Teaching language

  English

  Timing

  01.01.2023 - 31.12.2023

  Enrollment date range

  02.12.2022 - 31.12.2022

  • 5 credits

  Group(s)

  • SD22HF-Å
  • SD22HP-Å

  Teachers and responsibilities

  Elina Vartama, Ludvig Kihlman

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Assessment scale

  H-5

•   Master's thesis Part 2 SD21MT02-3001 01.08.2022-31.12.2023  10 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.
  
  By completing the thesis, the student demonstrates mastery of the following objectives:
  - combine theoretical framework and pragmatic work with the contextual needs in a meaningful development project
  - network and communicate professionally with relevant organisations and communities
  - evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
  - possess the knowledge and skills needed to promote sustainable development
  - document, report and give presentations of the project and the final results

  Prerequisites

  Master's thesis, part 1

  Content of the study unit

  The Master’s thesis process consists of three stages.
  
  At the second phase the work continues by deepening and widening the theoretical framework based on earlier research and other literature. The goal is to combine the theory with practice. This research phase is presented on the second seminar and discussed with the seminar participants and the supervisors. After the second seminar the student updates the thesis draft.

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  Face-to-face

  Teaching language

  English

  Timing

  01.08.2022 - 31.12.2023

  Enrollment date range

  15.06.2022 - 31.07.2022

  • 10 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 25

  Teachers and responsibilities

  Elina Vartama, Ludvig Kihlman, Maria Engberg

  Additional information

  More information about the thesis guidelines, process and assessment will be published on itslearning platform.

  Responsible unit

  Institutionen för konst och kultur (not translated)

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  10 credits

  Assessment scale

  H-5

•   Service Design and Future Challenges SD21SD05-3001 01.08.2022-31.10.2022  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - retrieve, analyse and interpret information based on future research methods and anticipatory design methods for service development
  
  - utilise gained new knowledge and design services for future societal and business needs
  
  - manage a future-oriented service design process
  
  - enhance sustainable development, by taking into consideration multi-stakeholder partnerships that share knowledge, expertise, technology, and other resources for future needs of society

  Prerequisites

  Competense objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course ( 5ects) or corresponding competences obtained.

  Content of the study unit

  - Gathering, analysing and processing information based on future research methods for future service development
  - Anticipatory service design methods
  - Scenarios thinking
  - Service scenario planning and visualization
  - Service design project - adapting theory to a future working life project with a commissioner

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning material

  Aalto University. 2020. Weak signals bring messages from the future
  
  https://www.aalto.fi/en/news/weak-signals-bring-messages-from-the-future
  
  Ahvenharju, S., Minkkinen, M. & Lalot, F. 2019. The five Dimensions of Futures Consciousness. Futures 104 (2018) 1–13.
  
  https://winlandtutkimus.fi/wp-content/uploads/2019/02/AhvenharjuEtAl.pdf
  
  Dufva, M. Articles of future research on Sitra. https://www.sitra.fi/en/people/mikko-dufva/
  
  Durst, C., Durst, M. & Saffer, M. 2017. Weak Signals, Hypes or Trends – Identify Innovation Opportunities and stay ahead of your Game.
  
  https://www.researchgate.net/publication/315459689_Weak_Signals_Hypes_or_Trends_-_Identify_Innovation_Opportunities_and_stay_ahead_of_your_Game
  
  Jörgensen, S. & Pedersen, L.J.T. 2018. Restart Sustainable Business Model Innovation. (e-book)
  
  https://library.oapen.org/bitstream/id/1ff59df3-7e36-41f6-bde5-11ca5f263b20/1007028.pdf
  
  Kelly, M. 2012. Owning our Future. The Emerging Ownership Revolution. (e-book)
  
  https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=915456
  
  Kuisma, K. 2018. Service Design meets Futures Design. https://medium.com/new-things-co/service-design-meets-futures-design-164fd64d142f
  
  Lindgren, M. & Bandhold, H. 2009. Scenario Planning: The link between future and strategy.
  Palgrave Macmillan.
  
  Mager, B. 2020. The Future of Service Design. https://www.academia.edu/44459133/The_Future_of_Service_Design
  
  Ojasalo, K., Koskelo, M. & Nousiainen, A.K. 2015. In Agarwal et al. 2015. 193-212.
  
  https://www.researchgate.net/publication/285895246_Foresight_and_Service_Design_Boosting_Dynamic_Capabilities_in_Service_Innovation
  
  Van Patter, G.K., Pastor, E. & Jones, P. 2020. Rethinking Design Thinking: Making Sense of the Future That Has Already Arrived. Humantific & NextDesign Leadership Network.

  Learning methods

  Lectures and group work.
  Service design group project work for a commissioner.
  Presentations.
  Self and peer feedback.

  Objects, timing and methods of assessment

  Objects and methods of assessment:
  The process portfolio, which describes the progress of the whole process from the brief to the end with different research and service design development stages. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.
  
  Assessment criteria of the process portfolio:
  - Analytical approach
  - Applying of future research and service design methods for innovative problem solving
  - Development process of the ideas to future service scenarios
  - Informativeness and visualisation of the process portfolio
  
  Project management competences.
  Active participation and interaction in the group work.
  All the required tasks returned in time.
  
  Lecturers´, self and peer evaluation.
  Scale 0-5.

  Teaching language

  English

  Timing

  01.08.2022 - 31.10.2022

  Enrollment date range

  15.06.2022 - 26.08.2022

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 25

  Teachers and responsibilities

  Elina Vartama, Katarina Sandström

  Additional information

  The course is realized as a service design project work for a commissioner, which is published on itslearning.
  
  The purpose of the study project is to innovate future services and to research what kind of sustainable services and service possibilities would be needed in the future, year 2050.
  
  The course starts with an individual pre-assignment researching the political, economic, social, technological, legal, and environmental factors of commissioner's services during the summer. Otherwise the project is done as a group work.
  
  Lecturers:
  
  Päivi Katajamäki: paivi.katajamaki@turkuamk.fi
  Katarina Sandström: katarina.sandstrom@novia.fi
  Elina Vartama: elina.vartama@novia.fi

  Responsible unit

  Institutionen för konst och kultur (not translated)

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  5 credits

  Share of online studies

  3 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles for credit transfer.

  Practical training and working life co-operation

  During the course a service design project for a commissioner will be completed as a group work.

  Exam dates and retake possibilities

  Process portfolio by 23.10.2022.

  Student's schedule and workload

  Workload approximately 135 h:
  - Contact sessions ca 20 h
  - Distance studies 115 h
  
  Pre-assignment 30 h
  PESTLE-analysis and project plan 15 h
  Research and service design project 70 h
  Process portfolio 15 h
  Self and peer feedback 2 h
  Presentations 3 h

  Content scheduling

  Contact sessions (NB! There is a change of schedule concerning 30.9.2022 and 14.10.2022:)
  
  Friday 26.8.2022 at 8.30-12.00
  Saturday 27.8.2022 at 8.30-12.00
  Saturday 1.10.2022 at 13.00-16.15
  Friday 14.10.2022 at 13.00 - 16.15

  Assessment criteria

  - Quantity: the work is not completed and or;
  - Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  1 Sufficient
  - Ability to reflect and communicate are hardly acceptable
  
  2 Satisfactory
  -Ability to reflect and communicate are on an acceptable level
  -Appears to grasp the theory

  Assessment criteria – good (3-4)

  3 Good
  - Capacity of thinking and ability to communicate are good
  - Shows good understanding and reflection of theory
  
  4 Very good
  Capacity of thinking and ability to communicate are very good
  - Shows very good understanding of the topics and reflection of theory

  Assessment criteria – excellent (5)

  5 Excellent
  -Mastery of theory and ability to open up one’s insights
  -Outstanding thoughts and ability to communicate

•   Strategic Service Design Approach SD21SD06-3001 30.09.2022-31.12.2022  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - analyse changing situations and utilise design thinking for the challenges of society
  
  - implement service design as a strategic tool for sustainable change processes in businesses and society
  
  - work in an initiative and proactive way for the change
  
  -involve organisations to adopt sustainable practices

  Prerequisites

  Competense objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course (5 cts) and Service Design and Future Challenges course ( ects) or corresponding competences obtained.

  Content of the study unit

  - Adapting design thinking in complex development needs of the changing society in a sustainable way
  - Policies for sustainable development
  - Life-centered design
  - Analysing operations, and planning and developing strategies for an organisation to deal with changing situations
  - Service design project - adapting theory to a real working life project with a commissioner

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning material

  Buehring, J. & Bishop, P.C. 2020. Foresight and Design: New Support for Strategic Decision Making. She Ji: The Journal of Design, Economics and Innovation. Volume 6, Issue 3, Autumn 2020, pp 408 – 432. https://www.sciencedirect.com/science/article/pii/S2405872620300423
  
  Kehusmaa, K. 2010. Strategiatyö – Organisaation voimanlähde. https://kauppakamaritieto-fi.ezproxy.turkuamk.fi/ammattikirjasto/teos/strategiatyo2010#kohta:Strategiaty((f6)((20)((2013)((20)organisaation((20)voimanl((e4)hde
  
  Kerestegian, S. 2019. Life-centred Design.
  https://creativeregion.org/wp-content/uploads/2019/07/Stiven-Kerestegian-on-Life-Centred-Design.pdf
  
  Lucidchart. 2021. Top Frameworks for Strategic Planning. https://www.lucidchart.com/blog/strategic-planning-frameworks
  
  Mager, B. 2020. The Future of Service Design. https://www.academia.edu/44459133/The_Future_of_Service_Design
  
  Owens, J. 2019. 10 Principles of Life-centered Design. How we May Begin to Design for a Future of Inclusivity.
  https://medium.com/the-sentient-files/10-principles-of-life-centered-design-3c5f543414f3
  
  Salmela, K. 2020. Strateginen palvelumuotoilu - kohti vaikuttavampaa palvelukehitystä. Laurea UAS. Master’s thesis.
  https://www.theseus.fi/bitstream/handle/10024/353899/Salmela_Kim.pdf?sequence=2
  
  Stroh, P. J. 2014. Business strategy: Plan, execute, win! https://ebookcentral.proquest.com/lib/turkuamk-ebooks/reader.action?docID=1651191
  
  Suri, J.F. 2019. The Future is Life-centered. Podcast. https://www.mixed-methods.org/episodes/2019/7/24/the-future-is-symbiotic-jane-fulton-suri-ideo
  
  Trischler, J., & Charles, M. 2019. The application of a service ecosystems lens to public policy analysis and design: exploring the frontiers. Journal of Public Policy & Marketing. Vol. 38(1), 19-35. https://journals.sagepub.com/doi/full/10.1177/0743915618818566
  
  Trollbäck & Company. The New Division. (n.d.) The Global Goals Design.
  https://www.thenewdivision.world/globalgoals
  
  Wataya, H. 2020. Designing for Change through Life Centered Approach.
  https://www.linkedin.com/pulse/designing-change-through-life-centered-approach-helena-wataya?articleId=6666080714812866560
  
  2030 Agenda for Sustainable Development
  https://kestavakehitys.fi/en/agenda2030
  
  Additional links to tools will be published on the learning platform.

  Learning methods

  Lectures and group work.
  Strategic service design project work for a commissioner.
  Presentations.
  Self and peer feedback.

  Objects, timing and methods of assessment

  Objects and methods of assessment:
  • All the assignments returned in time.
  • Active participation and interaction in the group work
  • Report of the process and results including service concepts and strategy, and a video presentation for the commissioner.
  
  Assessment criteria of project work:
  • Analytical approach
  • Usage of appropriate methods and tools for research and development
  • Contents of service concepts and strategy
  • Informativeness of documentation
  • Lecturers’, self and peer evaluation
  
  Scale 1 – 5

  Teaching language

  English

  Timing

  30.09.2022 - 31.12.2022

  Enrollment date range

  15.06.2022 - 29.09.2022

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 25

  Teachers and responsibilities

  Elina Vartama

  Additional information

  The course and the project are a continuation of the previous course Service Design and Future Challenges, with the same commissioner.
  
  The purpose of the study project is to develop strategies and services for the commissioner.
  You will work in groups of 3 – 4 persons. Your goal during the course is to create a strategy (vision, mission, values and culture) with service concepts, and finally design a roadmap for cooperation and engagement of stakeholders concerning the strategy.
  
  Lecturers:
  
  Päivi Katajamäki: paivi.katajamaki@turkuamk.fi
  Elina Vartama: elina.vartama@novia.fi

  Responsible unit

  Institutionen för konst och kultur (not translated)

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  5 credits

  Share of online studies

  3 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles for credit transfer.

  Practical training and working life co-operation

  During the course a strategic service design project for a commissioner will be completed as a group work.

  Exam dates and retake possibilities

  Final assignment (Process portfolio and video/oral presentation) by 11.12.2022.
  
  Overdue assignments shall be returned by 31.1.2023 or 31.3.2023.

  Student's schedule and workload

  Workload approximately 135 h:
  - Contact sessions ca 16 h
  - Distance studies ca 119 h
  
  Pre-assignment 4 h
  Research and service design project 80 h
  Report, and video/oral presentation for the commissioner 35 h

  Content scheduling

  Contact sessions (NB! There is a change concerning the first contact day:)
  
  Friday 30.9.2022 at 13.00-16.15
  Saturday 15.10.2022 at 13.00-16.15
  Friday 25.11.2022 at 8.30-12.00
  Saturday 26.11.2022 at 8.30-12.00

  Assessment criteria

  - Quantity: the work is not completed and or;
  - Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  Sufficient 1
  
  Theory and methodology are poorly understood and implemented in real life project.
  Research, service design, communication and documentation are hardly acceptable.
  Active participation.
  
  Satisfactory 2
  
  Appear to grasp theory and have made a start in showing its applicability in real life project.
  Research, service design, communication and documentation are acceptable.
  Active participation.

  Assessment criteria – good (3-4)

  Good 3
  
  Understanding of theory and applicability of methods in real life project, but work could be stronger.
  Research, service design, communication and documentation are good.
  Active participation.
  
  Very Good 4
  
  General understanding of theory and methods, very good implementation in real life project.
  Reliable research, innovative service design and communication and documentation on good level.
  Very active participation.

  Assessment criteria – excellent (5)

  Excellent 5
  
  Mastery of theory and methods, proficiency of implementation of them in real-life project.
  Outstanding research, innovative service design and excellent communication and documentation.
  Very active participation

•   UX Design VAL-4301-3001 16.03.2023-31.05.2023  5 credits  (SD22HP-Å, ...) +-
  Competence objectives of the study unit

  The aim of the elective studies is to develop the competences in the area of business administration and service design.

  Prerequisites

  No prerequisites.

  Content of the study unit

  Depends on the chosen course.

  ---

  Person(s) in charge

  Linda Jönn

  Mode of delivery

  Distance learning

  Learning material

  Videomaterial at LinkedIn Learning and material on itslearning.

  Learning methods

  Instruction videos, individual work with projects and workshop where projects are presented.
  All classes are online.

  Objects, timing and methods of assessment

  Projects are required to demonstrate competency in the digital tools used in experience design. Active participation in workshops.

  Teaching language

  English

  Timing

  16.03.2023 - 31.05.2023

  Enrollment date range

  01.12.2022 - 31.12.2022

  • 5 credits

  Group(s)

  • SD22HP-Å
  • SD22HF-Å

  Seats

  10 - 30

  Teachers and responsibilities

  Linda Jönn

  Additional information

  Language of the course: English
  The course is aimed for students of Master's degree program in Service Design.

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  RDI share

  3 credits

  Share of online studies

  5 credits

  Assessment scale

  H-5

  Exam dates and retake possibilities

  Assessment is based on assignments and project.

  Student's schedule and workload

  Online-meetings and lessons: approx 25 h
  Self studies and work with assignments: 110 h

  Assessment criteria

  Criteria for grade 1-2 are not met

  Assessment criteria – satisfactory (1-2)

  The student presents and returns a portfolio.
  The student has a basic understanding of Adobe XD and Figma and has done a part of the practical tasks.

  Assessment criteria – good (3-4)

  The student has a good portfolio and a good presentation of the portfolio.
  The student has a good understanding of Adobe XD and Figma and the practical task is well done.

  Assessment criteria – excellent (5)

  The student has an excellent portfolio and an excellent presentation of the portfolio.
  The student has an in-depth understanding of Adobe XD and Figma and the practical task has been done with excellence.

Academic year 2023 - 2024

There is no implementations attached to this degree programme.