Please select the curriculum by the start year of studies and competence track.
Elina Vartama
20% Face-to-face, 80% Distance learning
Edvardsson, B., Gustafsson, A., Kristensson, P., Magnusson, P. & Matthing, J. 2006. Involving Customers in New Service Development. Imperial College Press.
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Alma Talent.
The Lean Service Creation Handbook. The Lean Way to Create. Loveable Services. Better Future. Successful Business. Future-Capable Organisation. 2019. Futurice.
https://futurice.com/lean-service-creation/
Lüftenegger, E., Grefen, P. & Weisleder, C. 2012. The Service Dominant Strategy Canvas: Towards Networked Business Models.
https://www.researchgate.net/publication/278658410_The_Service_Dominant_Strategy_Canvas_Towards_Networked_Business_Models
Moilanen, T., Ojasalo, K., Ritalahti, J. 2022. Methods for Development Work. BoD, Helsinki.
Newbery, P. & Farnham, K. 2013. Experience Design. A Framework for Integrating Brand Experience and Value. Wiley & Sons.
Prahalad, C.K. & Ramaswamy, V. 2004a. Co-creating unique value with customers. In Strategy and Leadership, Vol 32, Iss 3 pp. 4-9.
http://www.emeraldinsight.com/doi/pdfplus/10.1108/10878570410699249
Prahalad, C.K. & Ramaswamy, V. 2004b. Co-creation experiences: The next Practise in Value Creation. In Journal of Interactive marketing, Vol 3, Number 3, 5 – 14.
http://deepblue.lib.umich.edu/bitstream/handle/2027.42/35225/20015_ftp.pdf
Reason, B., Lövlie, L. & Brand Flu, M. 2016. A Practical Guide to Optimizing the Customer Experience. Service Design for Business. Wiley.
Sheppard, B., Sarrazin, H., Kouyoumjian, G. & Dore, F. 2018. The Business Value of Design. Mc Kinsey Quarterly.
https://www.mckinsey.com/business-functions/mckinsey-design/our-insights/the-business-value-of-design#
Stickdorn, M. & Schneider, J. 2011. This is Service Design Thinking. Basics - Tools - Cases. John Wiley & Sons Inc.
Stickdorn, M., Hormess, M., Lawrence, A. & Schneider, J. 2018. This is Service Design Doing. O´Reilly Media.
Sundberg, H.K. 2017. Business design. An introduction to Customer-centric Business Development. Gofore Oy. https://gofore.com/wp-content/uploads/business_design_web.pdf
Turetken, O. & Grefen, P. 2017. Designing Service-Dominant Business Models.
https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1140&context=ecis2017_rp
Trollbäck & Company. The New Division. (n.d.) The Global Goals Design.
https://www.thenewdivision.world/globalgoals
2030 Agenda for Sustainable Development
https://kestavakehitys.fi/en/agenda2030
- The course will be carried out as a development project or as case study.
- The objective is to concentrate on business perspective and apply design thinking and service design approach in a development project considering sustainability.
- The development target can be approached from different perspectives, e.g. from an economic, market, internal processes or work culture and competence development points of view.
- Group projects are also possible.
Learning methods:
- assignments
- contact and distance learning
- lectures
- exercises in groups
- development project
- presentations
- peer feedback
- active participation and interaction in group work
Assignments:
1) A project plan.
2) A summary of two articles about business design.
3) A process portfolio/report, which consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process and the results.
4) Active participation and interaction in group work.
5) All the required tasks returned in time.
Assessment criteria for the process portfolio/report:
- Depth of theoretical and analytical approach
- Applying of research and service design methods for business design
- Development of a business/service concept
- Informativeness and visualisation of the process portfolio/report
English
31.03.2023 - 31.05.2023
01.12.2022 - 15.02.2023
20 - 45
Elina Vartama
The course is implemented in co–operation between Novia UAS and Turku UAS. The responsible teachers are Päivi Katajamäki (TUAS) and Elina Vartama (Novia UAS). The teachers share the responsibility equally during the course
Faculty of Business
Degree Programme in Service Design
4 credits
4 credits
H-5
According to the principles of credit transfer.
Peer learning and collaboration with other students are essential to the learning process. The international and interdisciplinary student group enable interaction and knowledge sharing.
Submission of the process portfolio by 31.5.2023.
Overdue assignments shall be returned by 31.7.2023 or 15.8.2023 at the latest.
Work load approximately:
- contact sessions: ca 16 h
- distance studies: ca 120 h
Dimensioning of the student work:
Project plan 8 h
Summary of articles 8 h
Business design project or case study 80 h
Presentations and process portfolio/report 20 h
Peer feedback 4 h
The course will be described in detail on Itslearning platform.
Fail 0
Quantity: the work is not completed and or,
Quality: the minimum content requirements are not met
På engelska
Sufficient 1
Theory and methodology are poorly understood and implemented in the project.
Research, business/service design implementation, communication and documentation are hardly acceptable.
Active participation.
Satisfactory 2
Appear to grasp theory and have made a start in showing its applicability in the project.
Research, business/service design implementation, communication and documentation are acceptable.
Active participation.
Good 3
Understanding of theory and applicability of methods in the project, but work could be stronger.
Research, business/service design implementation, communication and documentation are good.
Active participation.
Very Good 4
General understanding of theory and methods, very good implementation in the project.
Reliable research, innovative business/service design implementation and communication and documentation on good level.
Very active participation.
Excellent 5
Mastery of theory and methods, proficiency of implementation of them in the project.
Outstanding research, innovative business/service design implementation and excellent communication and documentation.
Very active participation.
Elina Vartama
20% Face-to-face, 80% Distance learning
Masters theses:
Aromaa, S. 2018. Group Workshops as a Tool in Development of a New, Digital Service – Case Neighbour Food.
https://www.theseus.fi/bitstream/handle/10024/151516/Aromaa_Sanni.pdf?sequence=1&isAllowed=y
Lähteenmäki, S. 2019. Designing a New Generation Online Community for Telia Finland.
https://www.theseus.fi/bitstream/handle/10024/172443/Susanna-Lahteenmaki-Service-Design-Online-Community-Telia-2019.pdf?sequence=2&isAllowed=y
Rainio, I. 2014. Co-created Corporate Story - Creating a Concept for Engaging Staff into Change Implementation. Laurea UAS.
https://www.theseus.fi/bitstream/handle/10024/82186/Rainio_Ida.pdf?sequence=1&isAllowed=y
Raitanen, N. 2020. Service Designing Co-working Possibilities. Internal Communication in Virtual Expert Teams. Novia UAS.
https://www.theseus.fi/bitstream/handle/10024/339791/Raitanen_Noora.pdf?sequence=2&isAllowed=y
Salmelin, A. 2014. Successful Service Development in the Public Sector: a Case study of a Service Design Project Carried out in Short-Term Care Services in the Town of Turku. Laurea UAS.
https://www.theseus.fi/bitstream/handle/10024/78590/Annaliisa_Salmelin_Master_Thesis_2014.pdf?sequence=1&isAllowed=y
Course literature and materials:
Bevan Jones, R. Stallard, P., Agha, S.S., Rice, S., Werner-Seidler, A., Stasiak, K., Kahn, J. Simpson, S.A., Alvarez-Jimenez, M., Rice, F., Evans, R. & Merry, S.
Practitioner review: Co-design of digital mental healthtechnologies with children and young people.
https://acamh.onlinelibrary.wiley.com/doi/full/10.1111/jcpp.13258
Curedale, R. 2013. Service Design. 250 Essential Methods. Design Community College Inc.
Holmlid, S., Mattelmäki, T., Visser, F.S & Vaajakallio, K. 2015. Co-creative Practises in Service Innovation. In The Handbook of Service Innovation. (Eds. Agarwal, R., Selen, W., Roos, G. & Green, R). Springer. 545-574.
Innovationtool.fi
Kantojärvi, P. 2012, Fasilitointi luo uutta. Menesty ryhmän vetäjänä. Talentum.
Martin, B. & Hanington, B. 2012. Universal Methods of Design. Rockport.
Naranjo-Bock, C. 2012. Creativity-based Research: The Process of Co-Designing with Users.
https://uxmag.com/articles/creativity-based-research-the-process-of-co-designing-with-users
Stickdorn, M. & Schneider, J. 2011. This is Service Design Thinking. Basics - Tools - Cases. John Wiley & Sons Inc.
Trischler, J., Dietrich T. & Rundle-Thiele, S. 2020. Co-design: from expert- to user-driven ideas in public service design.
https://www.tandfonline.com/doi/full/10.1080/14719037.2019.1619810
- The course will be carried out as a service development project. The objective of the project is to concentrate on co-design with stakeholders.
- The project can be done for current research and development projects at the universities.
- Working with another commissioner is also possible.
- Also group work is possible.
Learning methods:
- pre-assignment
- contact and distance learning
- lectures
- workshops and exercises in groups
- service development project work for a commissioner (facilitating a workshop)
- presentations
- peer feedback
- active participation and interaction in group work.
Assignments:
1) Analysis of a master's thesis.
2) Essay of different workshops methods.
3) Process and reporting of the project. A description of the process of the service design project including planning and conducting the workshop(s) in order to develop the service for the commissioner. It includes an analysis of the results and suggestions for further development of the service. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.
4) Active participation and interaction in group work.
5) All the required tasks returned in time.
Assessment is based on:
- Depth of theoretical and analytical approach
- Applying of co-design methods for innovative problem solving
- Engagement of stakeholders in the development process
- Informativeness and visualisation of the process portfolio
Lecturers', self and peer evaluation.
English
15.01.2023 - 26.03.2023
01.12.2022 - 14.01.2023
20 - 45
Elina Vartama
The course is implemented in co–operation between Novia UAS and Turku UAS. The responsible teachers are Elina Vartama (Novia UAS) and Päivi Katajamäki (TUAS). The teachers share the responsibility equally during the course.
Faculty of Business
Degree Programme in Service Design
3 credits
4 credits
H-5
According to the principles for credit transfer.
A project work will be done for a commissioner. The project can be executed as a group work for commissions offered by the universities. Working with an own commissioner is also possible as a group work.
Peer learning and collaboration with other students are essential to the learning process. The international and interdisciplinary student group enable interaction and knowledge sharing.
Submission of the process portfolio by 26.3.2023.
Overdue assignments shall be returned by 23.4.2023 or 31.5.2023 at the latest.
Work load approximately:
- contact sessions: ca 16 h
- distance studies: ca 120 h
Dimensioning of the student work:
Pre-assignment 8 h
Essay of different workshop methods 16 h
Planning of workshop exercises and presentations 8 h
Co-design project 70 h
Process portfolio 14 h
Peer feedback 4 h
The course will be described in detail on Itslearning platform.
Fail 0
Quantity: the work is not completed and or,
Quality: the minimum content requirements are not met.
Sufficient 1
Theory and methodology are poorly understood and implemented in real life project.
Co-design, analysis, communication and documentation are hardly acceptable.
Active participation.
Satisfactory 2
Appear to grasp theory and have made a start in showing its applicability in real life project.
Co-design, analysis, communication and documentation are acceptable.
Active participation
Good 3
Understanding of theory and applicability of methods in real life project, but work could be stronger.
Co-design, analysis, communication and documentation are good.
Active participation.
Very Good 4
General understanding of theory and methods, very good implementation in real life project.
Innovative co-design process, and analysis, communication and documentation on good level.
Very active participation
Excellent 5
Mastery of theory and methods, proficiency of implementation of them in real-life project.
Innovative co-design process, excellent analysis, and outstanding communication and documentation.
Very active participation.
Thomas Finne
Face-to-face
Brealey & Myers. Principles of Corporate Finance. There have during the years been published many editions. Among others in Åbo Akademi library there is a number of books. Also available in other libraries. This is the main course literature. The materials can also be found, at least to some extent I believe, in YouTube and otherplaces in the net. This is ”a classic book” and the course main literature. However so that same things are to be found in other sources as well.
Horngren et al. Financial & managerial accounting. There are now currently books in the Novia Library but, eg see Åbo Akademi Library. There is (at least in 2021) also in YouTube all PPTs from Horngren. Check other libraries. Also a book in wide spread use.
Tennent, John. Guide to Financial Management. Should be Available electronically through Åbo Akademi Library.
The Groups will be handed out an assignment, or after discussion and approval by the lecturer work on an own Case.
After completing the course, the student is able to:
- analyse and use financial information for decision making and leadership
- understand the key-elements of the financial markets including various forms of financing alternatives
Teaching methods for achieving this are:
Introductions, Themes, Discussions in teams, Assignments gone through during the sessions, Home work, Literature studies, and finally the Home exams; two assignments - one individual and one team assignment.
Will be communicated and potentially updated when Assignments are handed out:
• Part 1: Individual Assignment. Preliminary 50% Key-Learning Note (KLN). Deadline: To be communicated. Weights to be discussed and confirmed.
• Part 2: Group Assignment 50% prelim. Case in Finance to be handed out later on. Group-work of two-three students. See coming separate Instructions. Deadline: To be communicated.
English
03.03.2023 - 31.05.2023
01.12.2022 - 31.12.2022
Thomas Finne
Faculty of Business
Degree Programme in Service Design
H-5
The course is carried out in an international atmosphere. Students having different work and education backgrounds which provide extra good interchange of best practises and work experience. Good possibilities for networking.
To be announced and discussed at the course kick-off
5 ECTS = 5 x 27= 135 working hours divided in about 15 contact hours, 50 hours literature studies and 70 hours working with mainly the two assignments.
A Report / Reports not handed in or an unacceptable level of quality (including missed DLs) of the reports and/or presentations. None or close to none activity during classes.
Group report handed in and presented, and the KLN handed in. Both at an approvable level of quality. Student's activity at an accetable level.
Good work input overall: Group report handed in and presented. KLN handed in. Both of high quality. Good activity in the class, eg at the discussions and presentations.
Exceptional quality overall: the written Reports, presentations, student's activity.
Elina Vartama
Face-to-face
BOOKS
• Cameron, E., & Green, M. (2019). Making sense of change management: A complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers. (PDF in Itslearning)
• Fullan, Michael. Leading in a Culture of Change, John Wiley & Sons, Incorporated, 2020. ProQuest Ebook Central, https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=5990215.
• Allison, Scott T., and George R. Goethals. The Heroic Leadership Imperative : How Leaders Inspire and Mobilize Change, Emerald Publishing Limited, 2020. ProQuest Ebook Central, https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=6252598.
ARTICLES
• Iordanoglou, D. (2018). Future trends in leadership development practices and the crucial leadership skills. Journal of Leadership, Accountability and Ethics, 15(2). (PDF in Itslearning)
• Mansaray, H. E. (2019). The Role of Leadership Style in Organisational Change Management: A Literature Review. Journal of Human Resource Management, 7(1), 18-31. (PDF in Itslearning)
• El Gazzar, N., & Collings, D. G. (2016). International leadership development. International Human Resource Management: National Systems and Multinational Companies, 190. Chapter 9. (PDF in itslearning)
• Alqatawenah, A. S. (2018). Transformational leadership style and its relationship with change management. Verslas: Teorija Ir Praktika/Business: Theory and Practice, 19, 17-24. URL: https://www.econstor.eu/bitstream/10419/247923/1/1667895761.pdf
• Oberer, B., & Erkollar, A. (2018). Leadership 4.0: Digital leaders in the age of industry 4.0. International journal of organizational leadership. URL: https://ijol.cikd.ca/article_60332_a88c6cbb2e0af05dcbe51cf06845b231.pdf
• Johansson, A. C. (2019). Managing a systemic change on an operational level in a public organization: A case study of the Swedish Armed Forces (Master's thesis). [Online] https://trepo.tuni.fi/handle/10024/116114
ASSIGNMENTS AND EVALUATION CRITERIA
Leadership Experience
A1. Leadership Experience (R&D) (40 % of the grade)
*Your job is to describe a process or project from the management and leadership perspective at your hobby or workplace. After describing the process, the leadership and the leader’s performance and its pros and cons. Also, suggest improvements.
*Reflect on your work towards the leadership styles and leader characteristics and the desired leadership qualities among “followers”.
*Write a report following thesis guidelines with proper referencing and chapters etc., min 6 pages (title page, table of contents and references are not included; abstract can be left out).
*Deadline for the first draft 6.2.2023 and final version 8.3.2023
A2. Presentation and discussion of the Leadership experience (20 % of grade)
*Students will create a video (max 5 min) where they present the leadership experience and its most important gatherings. These will be discussed and watched during Saturday 11.2.2022. Also written peer-evaluation is required
*Deadline for video 7.2.2023 and for written peer-evaluation 10.2.2023
You as a leader
A3. Self-evaluation and Personal Action Plan (40 % of grade)
*Choose at least two theories/perspectives presented in the course materials and introduced during the personal skills development activity lectures. Discuss the theories/perspectives and motivate your choice.
*After this, reflect on the chosen theories/perspectives towards the things you’ve learn t during the course about yourself, leadership and effective change management.
*Based on this analysis, create an action plan for you to maximise development of your leadership potential. The action plan should start with a table with bullet points for each period of 1, 5, 10, & 20 years. It will include your mission statement, specific goals and areas of development, action steps and a description (research) of the leadership skills involved.
*Write an APA paper with a title, abstract, and reference page and use proper referencing in the text.
*Deadline for this 5.4.2023
English
13.01.2023 - 31.05.2023
01.12.2022 - 31.12.2022
Johanna Heinonen
Faculty of Business
Degree Programme in Service Design
H-5
Elina Vartama
Face-to-face
English
01.01.2023 - 31.12.2023
02.12.2022 - 31.12.2022
Elina Vartama, Ludvig Kihlman
Faculty of Business
Degree Programme in Service Design
H-5
Elina Vartama
Face-to-face
English
01.08.2022 - 31.12.2023
15.06.2022 - 31.07.2022
10 - 25
Elina Vartama, Ludvig Kihlman, Maria Engberg
More information about the thesis guidelines, process and assessment will be published on itslearning platform.
Institutionen för konst och kultur (not translated)
Degree Programme in Service Design
Åbo, Henriksgatan 7
10 credits
H-5
Elina Vartama
40% Face-to-face, 60% Distance learning
Aalto University. 2020. Weak signals bring messages from the future
https://www.aalto.fi/en/news/weak-signals-bring-messages-from-the-future
Ahvenharju, S., Minkkinen, M. & Lalot, F. 2019. The five Dimensions of Futures Consciousness. Futures 104 (2018) 1–13.
https://winlandtutkimus.fi/wp-content/uploads/2019/02/AhvenharjuEtAl.pdf
Dufva, M. Articles of future research on Sitra. https://www.sitra.fi/en/people/mikko-dufva/
Durst, C., Durst, M. & Saffer, M. 2017. Weak Signals, Hypes or Trends – Identify Innovation Opportunities and stay ahead of your Game.
https://www.researchgate.net/publication/315459689_Weak_Signals_Hypes_or_Trends_-_Identify_Innovation_Opportunities_and_stay_ahead_of_your_Game
Jörgensen, S. & Pedersen, L.J.T. 2018. Restart Sustainable Business Model Innovation. (e-book)
https://library.oapen.org/bitstream/id/1ff59df3-7e36-41f6-bde5-11ca5f263b20/1007028.pdf
Kelly, M. 2012. Owning our Future. The Emerging Ownership Revolution. (e-book)
https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=915456
Kuisma, K. 2018. Service Design meets Futures Design. https://medium.com/new-things-co/service-design-meets-futures-design-164fd64d142f
Lindgren, M. & Bandhold, H. 2009. Scenario Planning: The link between future and strategy.
Palgrave Macmillan.
Mager, B. 2020. The Future of Service Design. https://www.academia.edu/44459133/The_Future_of_Service_Design
Ojasalo, K., Koskelo, M. & Nousiainen, A.K. 2015. In Agarwal et al. 2015. 193-212.
https://www.researchgate.net/publication/285895246_Foresight_and_Service_Design_Boosting_Dynamic_Capabilities_in_Service_Innovation
Van Patter, G.K., Pastor, E. & Jones, P. 2020. Rethinking Design Thinking: Making Sense of the Future That Has Already Arrived. Humantific & NextDesign Leadership Network.
Lectures and group work.
Service design group project work for a commissioner.
Presentations.
Self and peer feedback.
Objects and methods of assessment:
The process portfolio, which describes the progress of the whole process from the brief to the end with different research and service design development stages. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.
Assessment criteria of the process portfolio:
- Analytical approach
- Applying of future research and service design methods for innovative problem solving
- Development process of the ideas to future service scenarios
- Informativeness and visualisation of the process portfolio
Project management competences.
Active participation and interaction in the group work.
All the required tasks returned in time.
Lecturers´, self and peer evaluation.
Scale 0-5.
English
01.08.2022 - 31.10.2022
15.06.2022 - 26.08.2022
10 - 25
Elina Vartama, Katarina Sandström
The course is realized as a service design project work for a commissioner, which is published on itslearning.
The purpose of the study project is to innovate future services and to research what kind of sustainable services and service possibilities would be needed in the future, year 2050.
The course starts with an individual pre-assignment researching the political, economic, social, technological, legal, and environmental factors of commissioner's services during the summer. Otherwise the project is done as a group work.
Lecturers:
Päivi Katajamäki: paivi.katajamaki@turkuamk.fi
Katarina Sandström: katarina.sandstrom@novia.fi
Elina Vartama: elina.vartama@novia.fi
Institutionen för konst och kultur (not translated)
Degree Programme in Service Design
Åbo, Henriksgatan 7
5 credits
3 credits
H-5
According to the principles for credit transfer.
During the course a service design project for a commissioner will be completed as a group work.
Process portfolio by 23.10.2022.
Workload approximately 135 h:
- Contact sessions ca 20 h
- Distance studies 115 h
Pre-assignment 30 h
PESTLE-analysis and project plan 15 h
Research and service design project 70 h
Process portfolio 15 h
Self and peer feedback 2 h
Presentations 3 h
Contact sessions (NB! There is a change of schedule concerning 30.9.2022 and 14.10.2022:)
Friday 26.8.2022 at 8.30-12.00
Saturday 27.8.2022 at 8.30-12.00
Saturday 1.10.2022 at 13.00-16.15
Friday 14.10.2022 at 13.00 - 16.15
- Quantity: the work is not completed and or;
- Quality: the minimum content requirements are not met
1 Sufficient
- Ability to reflect and communicate are hardly acceptable
2 Satisfactory
-Ability to reflect and communicate are on an acceptable level
-Appears to grasp the theory
3 Good
- Capacity of thinking and ability to communicate are good
- Shows good understanding and reflection of theory
4 Very good
Capacity of thinking and ability to communicate are very good
- Shows very good understanding of the topics and reflection of theory
5 Excellent
-Mastery of theory and ability to open up one’s insights
-Outstanding thoughts and ability to communicate
Elina Vartama
40% Face-to-face, 60% Distance learning
Buehring, J. & Bishop, P.C. 2020. Foresight and Design: New Support for Strategic Decision Making. She Ji: The Journal of Design, Economics and Innovation. Volume 6, Issue 3, Autumn 2020, pp 408 – 432. https://www.sciencedirect.com/science/article/pii/S2405872620300423
Kehusmaa, K. 2010. Strategiatyö – Organisaation voimanlähde. https://kauppakamaritieto-fi.ezproxy.turkuamk.fi/ammattikirjasto/teos/strategiatyo2010#kohta:Strategiaty((f6)((20)((2013)((20)organisaation((20)voimanl((e4)hde
Kerestegian, S. 2019. Life-centred Design.
https://creativeregion.org/wp-content/uploads/2019/07/Stiven-Kerestegian-on-Life-Centred-Design.pdf
Lucidchart. 2021. Top Frameworks for Strategic Planning. https://www.lucidchart.com/blog/strategic-planning-frameworks
Mager, B. 2020. The Future of Service Design. https://www.academia.edu/44459133/The_Future_of_Service_Design
Owens, J. 2019. 10 Principles of Life-centered Design. How we May Begin to Design for a Future of Inclusivity.
https://medium.com/the-sentient-files/10-principles-of-life-centered-design-3c5f543414f3
Salmela, K. 2020. Strateginen palvelumuotoilu - kohti vaikuttavampaa palvelukehitystä. Laurea UAS. Master’s thesis.
https://www.theseus.fi/bitstream/handle/10024/353899/Salmela_Kim.pdf?sequence=2
Stroh, P. J. 2014. Business strategy: Plan, execute, win! https://ebookcentral.proquest.com/lib/turkuamk-ebooks/reader.action?docID=1651191
Suri, J.F. 2019. The Future is Life-centered. Podcast. https://www.mixed-methods.org/episodes/2019/7/24/the-future-is-symbiotic-jane-fulton-suri-ideo
Trischler, J., & Charles, M. 2019. The application of a service ecosystems lens to public policy analysis and design: exploring the frontiers. Journal of Public Policy & Marketing. Vol. 38(1), 19-35. https://journals.sagepub.com/doi/full/10.1177/0743915618818566
Trollbäck & Company. The New Division. (n.d.) The Global Goals Design.
https://www.thenewdivision.world/globalgoals
Wataya, H. 2020. Designing for Change through Life Centered Approach.
https://www.linkedin.com/pulse/designing-change-through-life-centered-approach-helena-wataya?articleId=6666080714812866560
2030 Agenda for Sustainable Development
https://kestavakehitys.fi/en/agenda2030
Additional links to tools will be published on the learning platform.
Lectures and group work.
Strategic service design project work for a commissioner.
Presentations.
Self and peer feedback.
Objects and methods of assessment:
• All the assignments returned in time.
• Active participation and interaction in the group work
• Report of the process and results including service concepts and strategy, and a video presentation for the commissioner.
Assessment criteria of project work:
• Analytical approach
• Usage of appropriate methods and tools for research and development
• Contents of service concepts and strategy
• Informativeness of documentation
• Lecturers’, self and peer evaluation
Scale 1 – 5
English
30.09.2022 - 31.12.2022
15.06.2022 - 29.09.2022
10 - 25
Elina Vartama
The course and the project are a continuation of the previous course Service Design and Future Challenges, with the same commissioner.
The purpose of the study project is to develop strategies and services for the commissioner.
You will work in groups of 3 – 4 persons. Your goal during the course is to create a strategy (vision, mission, values and culture) with service concepts, and finally design a roadmap for cooperation and engagement of stakeholders concerning the strategy.
Lecturers:
Päivi Katajamäki: paivi.katajamaki@turkuamk.fi
Elina Vartama: elina.vartama@novia.fi
Institutionen för konst och kultur (not translated)
Degree Programme in Service Design
Åbo, Henriksgatan 7
5 credits
3 credits
H-5
According to the principles for credit transfer.
During the course a strategic service design project for a commissioner will be completed as a group work.
Final assignment (Process portfolio and video/oral presentation) by 11.12.2022.
Overdue assignments shall be returned by 31.1.2023 or 31.3.2023.
Workload approximately 135 h:
- Contact sessions ca 16 h
- Distance studies ca 119 h
Pre-assignment 4 h
Research and service design project 80 h
Report, and video/oral presentation for the commissioner 35 h
Contact sessions (NB! There is a change concerning the first contact day:)
Friday 30.9.2022 at 13.00-16.15
Saturday 15.10.2022 at 13.00-16.15
Friday 25.11.2022 at 8.30-12.00
Saturday 26.11.2022 at 8.30-12.00
- Quantity: the work is not completed and or;
- Quality: the minimum content requirements are not met
Sufficient 1
Theory and methodology are poorly understood and implemented in real life project.
Research, service design, communication and documentation are hardly acceptable.
Active participation.
Satisfactory 2
Appear to grasp theory and have made a start in showing its applicability in real life project.
Research, service design, communication and documentation are acceptable.
Active participation.
Good 3
Understanding of theory and applicability of methods in real life project, but work could be stronger.
Research, service design, communication and documentation are good.
Active participation.
Very Good 4
General understanding of theory and methods, very good implementation in real life project.
Reliable research, innovative service design and communication and documentation on good level.
Very active participation.
Excellent 5
Mastery of theory and methods, proficiency of implementation of them in real-life project.
Outstanding research, innovative service design and excellent communication and documentation.
Very active participation
Linda Jönn
Distance learning
Videomaterial at LinkedIn Learning and material on itslearning.
Instruction videos, individual work with projects and workshop where projects are presented.
All classes are online.
Projects are required to demonstrate competency in the digital tools used in experience design. Active participation in workshops.
English
16.03.2023 - 31.05.2023
01.12.2022 - 31.12.2022
10 - 30
Linda Jönn
Language of the course: English
The course is aimed for students of Master's degree program in Service Design.
Faculty of Business
Degree Programme in Service Design
3 credits
5 credits
H-5
Assessment is based on assignments and project.
Online-meetings and lessons: approx 25 h
Self studies and work with assignments: 110 h
Criteria for grade 1-2 are not met
The student presents and returns a portfolio.
The student has a basic understanding of Adobe XD and Figma and has done a part of the practical tasks.
The student has a good portfolio and a good presentation of the portfolio.
The student has a good understanding of Adobe XD and Figma and the practical task is well done.
The student has an excellent portfolio and an excellent presentation of the portfolio.
The student has an in-depth understanding of Adobe XD and Figma and the practical task has been done with excellence.
There is no implementations attached to this degree programme.