Academic year 2021 - 2022

•   Business Design SD21SD04-3001 01.01.2022-31.05.2022  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - apply the principles and practices of service design thinking from a business perspective to co-create new values for an organisation and enhance new forms of competitive advantage
  - engage an organisation in development work
  - utilise and share expertise in teams and networks from different disciplines and cultures
  - consider efficiency of alternative service design concepts
  - participate in promoting of sustainable, development-oriented policies that support productive activities, entrepreneurship, creativity, and innovation
  - participate in developing of effective, accountable, and transparent organisations

  Prerequisites

  Competency objectives for Service Design Methods and Tools -course or corresponding competences obtained.

  Content of the study unit

  - Perspectives and business benefits of service design
  - Perspectives of sustainable development in business design
  - Leading business innovation and co-development
  - Lean Service Creation
  - Service design project - adapting theory to a real working life project with a commissioner

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  20% Face-to-face, 80% Distance learning

  Learning material

  Edvardsson, B., Gustafsson, A., Kristensson, P., Magnusson, P. & Matthing, J. 2006. Involving Customers in New Service Development. Imperial College Press.
  
  Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Alma Talent.
  
  The Lean Service Creation Handbook. The Lean Way to Create. Loveable Services. Better Future. Successful Business. Future-Capable Organisation. 2019. Futurice.
  https://futurice.com/lean-service-creation/
  
  Lüftenegger, E., Grefen, P. & Weisleder, C. 2012. The Service Dominant Strategy Canvas: Towards Networked Business Models.
  https://www.researchgate.net/publication/278658410_The_Service_Dominant_Strategy_Canvas_Towards_Networked_Business_Models
  
  Newbery, P. & Farnham, K. 2013. Experience Design. A Framework for Integrating Brand Experience and Value. Wiley & Sons.
  
  Prahalad, C.K. & Ramaswamy, V. 2004a. Co-creating unique value with customers. In Strategy and Leadership, Vol 32, Iss 3 pp. 4-9.
  http://www.emeraldinsight.com/doi/pdfplus/10.1108/10878570410699249
  
  Prahalad, C.K. & Ramaswamy, V. 2004b. Co-creation experiences: The next Practise in Value Creation. In Journal of Interactive marketing, Vol 3, Number 3, 5 – 14.
  http://deepblue.lib.umich.edu/bitstream/handle/2027.42/35225/20015_ftp.pdf
  
  Reason, B., Lövlie, L. & Brand Flu, M. 2016. A Practical Guide to Optimizing the Customer Experience. Service Design for Business. Wiley.
  
  Sheppard, B., Sarrazin, H., Kouyoumjian, G. & Dore, F. 2018. The Business Value of Design. Mc Kinsey Quarterly.
  https://www.mckinsey.com/business-functions/mckinsey-design/our-insights/the-business-value-of-design#
  
  Stickdorn, M. & Schneider, J. 2011. This is Service Design Thinking. Basics - Tools - Cases. John Wiley & Sons Inc.
  
  Stickdorn, M., Hormess, M., Lawrence, A. & Schneider, J. 2018. This is Service Design Doing. O´Reilly Media.
  
  Sundberg, H.K. 2017. Business design. An introduction to Customer-centric Business Development. Gofore Oy. https://gofore.com/wp-content/uploads/business_design_web.pdf
  
  Turetken, O. & Grefen, P. 2017. Designing Service-Dominant Business Models.
  https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1140&context=ecis2017_rp
  
  Trollbäck & Company. The New Division. (n.d.) The Global Goals Design.
  https://www.thenewdivision.world/globalgoals
  
  2030 Agenda for Sustainable Development
  https://kestavakehitys.fi/en/agenda2030

  Learning methods

  - The course will be carried out as a development project. The objective is to concentrate on business perspective and apply design thinking and service design approach in the development project for a commissioner, considering sustainability.
  - The development target can be approached from different perspectives, e.g. from an economic, market, internal processes or work culture and competence development points of view according to the commissioner’s need.
  - Group projects are also possible.
  
  Learning methods:
  - assignments
  - contact and distance learning
  - lectures
  - exercises in groups
  - development project work for a commissioner
  - presentations
  - peer feedback
  - active participation and interaction in group work

  Objects, timing and methods of assessment

  Assignments:
  
  1) A brief from a commissioner and a project plan for the service development project.
  
  2) Summary of two articles about business design.
  
  3) A process portfolio, which describes the process from the brief to the results, including different research and service design development stages reported. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.
  
  4) Active participation and interaction in the group work.
  
  5) All the required tasks returned in time.
  
  Assessment criteria for the process portfolio:
  - Depth of theoretical and analytical approach
  - Applying of research and service design methods for business design
  - Engagement of stakeholders in the development process
  - Development of an operating concept
  - Informativeness and visualisation of the process portfolio

  Teaching language

  English

  Timing

  01.01.2022 - 31.05.2022

  Enrollment date range

  15.11.2021 - 31.12.2021

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 45

  Teachers and responsibilities

  Elina Vartama

  Additional information

  The course is implemented in co –operation between Novia UAS and Turku UAS. The responsible teachers are Päivi Katajamäki (TUAS) and Elina Vartama (Novia UAS). The teachers share the responsibility equally during the course

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  4 credits

  Share of online studies

  4 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles of credit transfer.

  Practical training and working life co-operation

  A service design project work will be done in collaboration with a commissioner.
  
  Peer learning and collaboration with other students are essential to the learning process. The international and interdisciplinary student group enable interaction and knowledge sharing.

  Exam dates and retake possibilities

  Submission of the process portfolio by 31.5.2022.
  
  Overdue assignments shall be returned by 31.7.2022 or 31.8.2022 at the latest.

  Student's schedule and workload

  Work load approximately:
  - contact sessions: ca 16 h
  - distance studies: ca 120 h
  
  Dimensioning of the student work:
  Brief 4 h
  Summary of articles 8 h
  Project plan 4 h
  Business design project 80 h
  Presentations and process portfolio 20 h
  Peer feedback 4 h

  Content scheduling

  The course will be described in detail on Itslearning platform.

  Assessment criteria

  Fail 0
  Quantity: the work is not completed and or,
  Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  På engelska
  Sufficient 1
  Theory and methodology are poorly understood and implemented in real life project.
  Research, service design implementation, communication and documentation are hardly acceptable.
  Active participation.
  
  Satisfactory 2
  Appear to grasp theory and have made a start in showing its applicability in real life project.
  Research, service design implementation, communication and documentation are acceptable.
  Active participation.

  Assessment criteria – good (3-4)

  Good 3
  Understanding of theory and applicability of methods in real life project, but work could be stronger.
  Research, service design implementation, communication and documentation are good.
  Active participation.
  
  Very Good 4
  General understanding of theory and methods, very good implementation in real life project.
  Reliable research, innovative service design implementation and communication and documentation on good level.
  Very active participation

  Assessment criteria – excellent (5)

  Excellent 5
  Mastery of theory and methods, proficiency of implementation of them in real-life project.
  Outstanding research, innovative service design implementation and excellent communication and documentation.
  Very active participation.

•   Co-design SD21SD03-3001 01.01.2022-31.03.2022  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - lead a service design project and involve different stakeholders in order to create opportunities for service development
  - deepen hers/his insights in co-design in order to facilitate and manage service design processes
  - work in different communicative and interactive situations in multidisciplinary teams

  Prerequisites

  Competency objectives for Service Design Methods and Tools -course or corresponding competences obtained.

  Content of the study unit

  - Analysing an organisation’s services with a commissioner to find out areas in need of development (e.g. stakeholder map, customer journey map, service blueprint, business model canvas, value proposition canvas)
  - Co-design with staff members and other stakeholders
  - Workshop facilitating methods and tools
  - Leading groups
  - Different types of personalities, ways of working
  - SCARF-model
  - Service Design Project - adapting theory to a real working life project with a commissioner.

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  20% Face-to-face, 80% Distance learning

  Learning material

  Masters theses:
  Aromaa, S. 2018. Group Workshops as a Tool in Development of a New, Digital Service – Case Neighbour Food.
  https://www.theseus.fi/bitstream/handle/10024/151516/Aromaa_Sanni.pdf?sequence=1&isAllowed=y
  
  Lähteenmäki, S. 2019. Designing a New Generation Online Community for Telia Finland.
  https://www.theseus.fi/bitstream/handle/10024/172443/Susanna-Lahteenmaki-Service-Design-Online-Community-Telia-2019.pdf?sequence=2&isAllowed=y
  
  Rainio, I. 2014. Co-created Corporate Story - Creating a Concept for Engaging Staff into Change Implementation. Laurea UAS.
  https://www.theseus.fi/handle/10024/82186
  
  Raitanen, N. 2020. Service Designing Co-working Possibilities. Internal Communication in Virtual Expert Teams. Novia UAS.
  https://www.theseus.fi/bitstream/handle/10024/339791/Raitanen_Noora.pdf?sequence=2&isAllowed=y
  
  Salmelin, A. 2014. Successful Service Development in the Public Sector: a Case study of a Service Design Project Carried out in Short-Term Care Services in the Town of Turku. Laurea UAS.
  https://www.theseus.fi/handle/10024/78590
  
  Course literature and materials:
  
  Curedale, R. 2013. Service Design. 250 Essential Methods. Design Community College Inc.
  
  Holmlid, S., Mattelmäki, T., Visser, F.S & Vaajakallio, K. 2015. Co-creative Practises in Service Innovation. In The Handbook of Service Innovation. (Eds. Agarwal, R., Selen, W., Roos, G. & Green, R). Springer. 545-574.
  
  Innovationtool.fi
  
  Kantojärvi, P. 2012, Fasilitointi luo uutta. Menesty ryhmän vetäjänä. Talentum.
  
  Martin, B. & Hanington, B. 2012. Universal Methods of Design. Rockport.
  
  Naranjo-Bock, C. 2012. Creativity-based Research: The Process of Co-Designing with Users.
  https://uxmag.com/articles/creativity-based-research-the-process-of-co-designing-with-users
  
  Sanders, E. & Stappers, P.J. 2008. Co-creation and the New Landscapes of Design.
  http://www.tandfonline.com/doi/full/10.1080/15710880701875068
  
  Stickdorn, M. & Schneider, J. 2011. This is Service Design Thinking. Basics - Tools - Cases. John Wiley & Sons Inc.

  Learning methods

  - The course will be carried out as a service development project. The objective of the project is to concentrate on co-design with stakeholders.
  - The project can be done for current research and development projects at the universities.
  - Working with another commissioner is also possible.
  - Also group work is possible.
  
  Learning methods:
  - pre-assignment
  - contact and distance learning
  - lectures
  - workshops and exercises in groups
  - service development project work for a commissioner (facilitating a workshop)
  - presentations
  - peer feedback
  - active participation and interaction in group work.

  Objects, timing and methods of assessment

  Assignments:
  
  1) Analysis of a master's thesis.
  
  2) Essay of different workshops methods.
  
  3) Process and reporting of the project. A description of the process of the project including planning and conducting the workshop(s) in order to develop the service for the commissioner. It includes an analysis of the results and suggestions for further development of the service. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.
  
  4) Active participation and interaction in group work.
  
  5) All the required tasks returned in time.
  
  Assessment is based on:
  - Depth of theoretical and analytical approach
  - Applying of co-design methods for innovative problem solving
  - Engagement of stakeholders in the development process
  - Informativeness and visualisation of the process portfolio
  
  Lecturers', self and peer evaluation

  Teaching language

  English

  Timing

  01.01.2022 - 31.03.2022

  Enrollment date range

  15.11.2021 - 31.12.2021

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 45

  Teachers and responsibilities

  Elina Vartama

  Additional information

  The course is implemented in co–operation between Novia UAS and Turku UAS. The responsible teachers are Elina Vartama (Novia UAS) and Päivi Katajamäki (TUAS). The teachers share the responsibility equally during the course.

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  4 credits

  Share of online studies

  4 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles of credit transfer.

  Practical training and working life co-operation

  A service design project work will be done in collaboration with a commissioner.
  
  Peer learning and collaboration with other students are essential to the learning process. The international and interdisciplinary student group enable interaction and knowledge sharing.

  Exam dates and retake possibilities

  Submission of the process portfolio by 3.4.2022.
  
  Overdue assignments shall be returned by 2.5.2022 or 31.5.2022 at the latest.

  Student's schedule and workload

  Work load approximately:
  - contact sessions: ca 16 h
  - distance studies: ca 120 h
  
  Dimensioning of the student work:
  Pre-assignment 8 h
  Essay of different workshop methods 16 h
  Planning of workshop exercises and presentations 8 h
  Co-design project 70 h
  Process portfolio 14 h
  Peer feedback 4 h

  Content scheduling

  The course will be described in detail on Itslearning platform.

  Assessment criteria

  Fail 0
  Quantity: the work is not completed and or,
  Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  Sufficient 1
  Theory and methodology are poorly understood and implemented in real life project.
  Co-design, analysis, communication and documentation are hardly acceptable.
  Active participation.
  
  Satisfactory 2
  Appear to grasp theory and have made a start in showing its applicability in real life project.
  Co-design, analysis, communication and documentation are acceptable.
  Active participation

  Assessment criteria – good (3-4)

  Good 3
  Understanding of theory and applicability of methods in real life project, but work could be stronger.
  Co-design, analysis, communication and documentation are good.
  Active participation.
  
  Very Good 4
  General understanding of theory and methods, very good implementation in real life project.
  Innovative co-design process, and analysis, communication and documentation on good level.
  Very active participation.

  Assessment criteria – excellent (5)

  Excellent 5
  Mastery of theory and methods, proficiency of implementation of them in real-life project.
  Innovative co-design process, excellent analysis, and outstanding communication and documentation.
  Very active participation.

•   Finance and Financing SD20LF02-3002 01.01.2022-31.05.2022  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - analyse and use financial information for decision making and leadership
  
  - understand the key-elements of the financial markets including various forms of financing alternatives

  Prerequisites

  No prerequisites.

  Content of the study unit

  - company’s financial performance and value
  
  - relationship between risk and return
  
  - strategic understanding of key financial decisions
  
  - analyzing various financing alternatives
  
  - financial consequences of strategic decisions

  ---

  Person(s) in charge

  Thomas Finne

  Mode of delivery

  Face-to-face

  Learning material

  Brealey & Myers. Principles of Corporate Finance. There have during the years been published many editions. Among others in Åbo Akademi library there is a number of books. Also available in other libraries. This is the main course literature. The materials can also be found, at least to some extent I believe, in YouTube and otherplaces in the net. This is ”a classic book” and the course main literature. However so that same things are to be found in other sources as well.
  
  Horngren et al. Financial & managerial accounting. There are now currently books in the Novia Library but, eg see Ebrary. There is (at least in 2020) also in YouTube all PPTs from Horngren. Check other libraries. Also a book in wide spread use.
  
  Tennent, John. Guide to Financial Management. Should be Available electronically in Ebrary
  
  The Groups will be handed out an assignment, or after discussion and approval by the lecturer work on an own Case.

  Learning methods

  After completing the course, the student is able to:
  - analyse and use financial information for decision making and leadership
  - understand the key-elements of the financial markets including various forms of financing alternatives
  
  Teaching methods for achieving this are:
  Introductions, Themes, Discussions in teams, Assignments gone through during the sessions, Home work, Literature studies, and finally the Home exams; two assignments - one individual and one team assignment.

  Objects, timing and methods of assessment

  Will be communicated and potentially updated when handed out:
  • Part 1: Individual Assignment. Preliminary 50% Key-Learning Note (KLN). Deadline: To be communicated. Place: to be communicated. Weights to be discussed and confirmed.
  
  • Part 2: Team Assignment 50% prelim. Case to be handed out later on. Group-work of two-three students. See coming separate Instructions. Deadline: To be communicated.

  Teaching language

  English

  Timing

  01.01.2022 - 31.05.2022

  Enrollment date range

  15.11.2021 - 31.12.2021

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Teachers and responsibilities

  Elina Vartama, Thomas Finne

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  Assessment scale

  H-5

  Practical training and working life co-operation

  The course is carried out in an international atmosphere. Good possibilities of networking.

  Exam dates and retake possibilities

  To be announced and discussed at the course kick-off

  Internationa connections

  The course is carried out in an international atmosphere. Good possibilities of networking.

  Student's schedule and workload

  5 ECTS = 5 x 27= 135 working hours divided in about 15 contact hours, 50 hours literature studies and 70 hours working with mainly the two assignments.

  Assessment criteria

  A Report / Reports not handed in or an unacceptable level of quality (including missed DLs) of the reports and/or presentations. None or close to none activity during classes.

  Assessment criteria – satisfactory (1-2)

  Group report handed in and presented, and the KLN handed in. Both at an approvable level of quality. Student's activity at an accetable level.

  Assessment criteria – good (3-4)

  Good work input overall: Group report handed in and presented. KLN handed in. Both of high quality. Good activity in the class, eg at the discussions and presentations.

  Assessment criteria – excellent (5)

  Exceptional quality overall: the written Reports, presentations, student's activity.

•   Future Operating Environments SD20RD01-3002 30.08.2021-31.12.2021  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - analyse changes in the operating environments and anticipate future developments applying the concepts and methods of futures studies
  - evaluate impacts of the changing operating environments on her/his work, work community and organization, as well on the industry/field at large
  - develop one’s competences and expertise in a focused and goal-oriented way in anticipation of the future competence requirements in the work life
  - improve and innovate operations and work processes in the organization using multidisciplinary and multi-professional futures knowledge

  Prerequisites

  No prerequisites.

  Content of the study unit

  - Future of work and income
  - Future competence needs
  - Changing career paths and professional identities
  - Future technologies, human–technology interaction
  - Circular economy and sustainable future
  - Theories and methods of future studies and foresight
  - Importance of foresight for innovations and strategic planning and decision-making

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning material

  There are common study materials and assignments in the learning platform (itslearning).

  Learning methods

  Turku University of Applied Sciences is responsible for the course. The course is compulsory for all Turku UAS Master Students, as well as Novia's Service Design students. It will be implemented partly in groups comprised of students from different study programmes, and partly as team and individual work within each study programme.
  
  Keynote lectures and talks (live or by video) by TUAS specialists and visiting lectures; group work in multidisciplinary groups, reading and discussing in reading groups, individual written assignments.

  Objects, timing and methods of assessment

  Assessment will be based on the individual and group assignments submitted in the itslearning course platform and on the demonstrated contribution to the group work in contact days.
  
  Tutor teacher evaluates the assignments (assignments 1–4). To pass the course, students are expected to participate in the contact days and to contribute to group work in them, as well as to complete and turn in all the assignments. Missing contact day participation will be compensated by an extra assignment.Tutor teachers will keep records of participation in group work in contact days and evaluate the compensatory assignments.

  Teaching language

  English

  Timing

  30.08.2021 - 31.12.2021

  Enrollment date range

  11.06.2021 - 29.08.2021

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 25

  Teachers and responsibilities

  Elina Vartama

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  2 credits

  Share of online studies

  3 credits

  Assessment scale

  Approved/Rejected

  Student's schedule and workload

  Contact days and lectures: 15 h
  Online and virtual working individually and in groups: 120 h
  
  Group work and assignments:
  • Starting day 30.8.2021: multidisciplinary groups working with SITRA’s megatrend cards.
  • Reading groups within each study programme: reading and discussing research articles/papers/reports,creating a visual presentation of the key ideas and publishing it in a discussion forum in the itslearningcourse platform (tutor teacher evaluates, pass/fail).
  • Hackathon 29.11.2021 (a pre-meeting of the hackathon 17.11.2021): multidisciplinary groups work tosolve real working-life problems.
  
  Individual work and assignments:
  • Orientation assignment: Futures consciousness and attitudes towards future (in the itslearning course platform; tutor teacher evaluates, pass/fail).
  • Scenario assignment: imagining alternative professional futures (in the itslearning course platform; tutor teacher evaluates, pass/fail).
  • Reflective report on utilizing futures thinking and anticipation methods in one’s own work (in the itslearning course platform; tutor teacher evaluates, pass/fail).

  Content scheduling

  THEME 1: CHANGING WORLD AND WORKING LIFE (calendar weeks 35-37)
  
  • Common starting day 30.8.2021 for all students of the various study programmes: orientation to the course, a keynote talk on the future working life and competence requirements, and group work with SITRA’s megatrend cards (tutor teachers will guide working of the groups).
  • Students familiarize themselves independently with the materials in the itslearning course platform.
  • Orientation assignment: Futures consciousness and attitudes towards future (DL 19.9.)
  • (Each study programme may arrange lectures on themes such as new technologies, circular economy etc. during the programme’s contact days.)
  
  ***
  THEME 2: FUTURES STUDIES AND ANTICIPATION (calendar weeks 38-41)
  
  • Students familiarize themselves independently with the materials in the itslearning course platform.
  • Scenario assignment: imagining alternative professional futures (DL 17.10.)
  
  ***
  THEME 3: CHANGING WORKING LIFE IN MY FIELD (calendar weeks 42-45)
  
  • Reading groups: reading and discussing research articles in groups that meet virtually or face to face,and creating a visual presentation based on the key ideas of the discussion. Readings are related to the changing work, working environment and competence requirements in the field of the study programme.The visual presentation will be shared in the itslearning course platform (DL 14.11.).
  • Tutor teacher organizes the reading groups and compiles the list of readings (or guides students to find relevant research articles and reports).
  
  ***
  THEME 4: SHAPING MY OWN FUTURE (calendar weeks (viikot 46-49)
  • Students familiarize themselves independently with the materials in the itslearning course platform.
  • Common Hackathon day 29.11.2021 (a pre-meeting of the hackathon 17.11.2021) for all students of thevarious study programmes: group working to solve real working-life problems related to sustainablefuture. Students will familiarize themselves with the Hackathon instructions and assignments before theHackathon day in the itslearning platform and submit their team reports there after the Hackathon (DL5.12.2021).
  • Final assignment: a reflective report on utilizing futures thinking and anticipation methods in one’s ownwork (DL 12.12.2021).

•   Graphic Design VAL21027-3002 23.10.2021-01.01.2022  5 credits +-
  Competence objectives of the study unit

  - Plan, design and make service design process graphics.
  - Learn to choose and use the right applications.
  - Export files to be used in presentations and workshop materials.
  - Improve student's presentation ideas and visual design skills.

  Prerequisites

  The course is aimed for Master level students.

  Content of the study unit

  During the course you will get acquainted professionally with the most important graphic design software and professional practices.
  
  1. Adobe Illustrator
  2. Adobe Photoshop
  3. Powerpoint
  
  In a workshop environment together with personal learning exercises, you’ll learn to plan, design and make service design process graphics.
  
  For example, Mood boards, Mind maps, Service blueprints. A presentation will be made during the course.

  Assessment criteria

  Assessment criteria – satisfactory (1-2)

  The student has completed all the learning tasks but has achieved little and superficial learning goals.

  Assessment criteria – good (3-4)

  The student has completed all the learning tasks and achieved the learning objectives well. The student has acquired and utilized current and relevant information in his / her assignments. The student has worked actively during the course.

  Assessment criteria – excellent (5)

  The student has completed all learning tasks, achieved learning objectives and demonstrated extensive knowledge of communication topics. The student has utilized current and relevant information in a versatile and creative way. The student is committed to work and has contributed to the achievement of goals.

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  Distance learning

  Learning methods

  The students work is divided to an intro lecture about the subject of making visualizations in a Service Design environmentand then using these examples in practicing the tools to make them. (Adobe CC).
  
  Online materials, exercises and workshop on the subject.
  It’s essential, that students participate in peer-to-peer learning and discussions in the group.
  Teacher functions as a tutor and as technical support during the workshops.

  Objects, timing and methods of assessment

  Participation in the course. Visual and written aspects of exercises. Individual and group work. Giving and receiving feedback, group interaction.

  Teaching language

  English

  Timing

  23.10.2021 - 01.01.2022

  Enrollment date range

  23.09.2021 - 22.10.2021

  • 5 credits

  Seats

  10 - 30

  Teachers and responsibilities

  Elina Vartama

  Additional information

  The course is aimed for students of Master's degree programme in Service Design.

  Degree Programme(s)

  Degree Programme in Service Design

  RDI share

  3 credits

  Share of online studies

  5 credits

  Assessment scale

  H-5

  Assessment criteria

  The student has not completed all the learning tasks. Student has participated to the group’s activities but has achieved little and superficial learning goals.

  Assessment criteria – satisfactory (1-2)

  The student has completed all the learning tasks but has achieved little and superficial learning goals.

  Assessment criteria – good (3-4)

  The student has completed all the learning tasks and achieved the learning objectives well. The student has acquired and utilized current and relevant information in his / her assignments. The student has worked actively during the course.

  Assessment criteria – excellent (5)

  The student has completed all learning tasks, achieved learning objectives and demonstrated extensive knowledge of communication topics. The student has utilized current and relevant information in a versatile and creative way. The student is committed to work and has contributed to the achievement of goals.

•   Graphic Design VAL21027-3003 01.01.2022-31.05.2022  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  - Plan, design and make service design process graphics.
  - Learn to choose and use the right applications.
  - Export files to be used in presentations and workshop materials.
  - Improve student's presentation ideas and visual design skills.

  Prerequisites

  The course is aimed for Master level students.

  Content of the study unit

  During the course you will get acquainted professionally with the most important graphic design software and professional practices.
  
  1. Adobe Illustrator
  2. Adobe Photoshop
  3. Powerpoint
  
  In a workshop environment together with personal learning exercises, you’ll learn to plan, design and make service design process graphics.
  
  For example, Mood boards, Mind maps, Service blueprints. A presentation will be made during the course.

  Assessment criteria

  Assessment criteria – satisfactory (1-2)

  The student has completed all the learning tasks but has achieved little and superficial learning goals.

  Assessment criteria – good (3-4)

  The student has completed all the learning tasks and achieved the learning objectives well. The student has acquired and utilized current and relevant information in his / her assignments. The student has worked actively during the course.

  Assessment criteria – excellent (5)

  The student has completed all learning tasks, achieved learning objectives and demonstrated extensive knowledge of communication topics. The student has utilized current and relevant information in a versatile and creative way. The student is committed to work and has contributed to the achievement of goals.

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  Distance learning

  Learning methods

  During the course students will:
  
  • Plan, design and make service design process graphics.
  • Learn to choose and use Adobe CC applications (Illustrator, Photoshop) together with Powerpoint
  • Export files to be used in presentations and workshop materials
  • Improve student's presentation ideas and visual design skills
  
  The students will get acquainted professionally with the most important graphic design software and professional practices. In a workshop environment together with personal learning exercises, students learn to plan, design and make service design process graphics. For example, Mood boards, Mind maps, Service blueprints. A presentation will be made during the course.

  Objects, timing and methods of assessment

  Different learning tasks such as Mood boards, Mind maps, Service blueprints. A presentation will be made during the course.

  Teaching language

  English

  Timing

  01.01.2022 - 31.05.2022

  Enrollment date range

  15.11.2021 - 31.12.2021

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 30

  Teachers and responsibilities

  Elina Vartama

  Additional information

  This elective course is targeted to students of Master's Degree Programme in Service Design at Novia and TUAS. The course is organized by TUAS and the responsible teacher is Antti Alanko.

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  3 credits

  Share of online studies

  5 credits

  Assessment scale

  H-5

  Student's schedule and workload

  The students work is divided to an intro lecture about the subject of making visualizations in a Service Design environment and then using these examples in practicing the tools to make them. (Adobe CC).
  Online materials, exercises and workshop on the subject.
  It’s essential, that students participate in peer-to-peer learning and discussions in the group.
  
  Teacher functions as a tutor and as technical support during the workshops.

  Assessment criteria

  The student has not completed all the learning tasks. Student has participated to the group’s activities but has achieved little and superficial learning goals.

  Assessment criteria – satisfactory (1-2)

  The student has completed all the learning tasks but has achieved little and superficial learning goals.

  Assessment criteria – good (3-4)

  The student has completed all the learning tasks and achieved the learning objectives well. The student has acquired and utilized current and relevant information in his / her assignments. The student has worked actively during the course.

  Assessment criteria – excellent (5)

  The student has completed all learning tasks, achieved learning objectives and demonstrated extensive knowledge of communication topics. The student has utilized current and relevant information in a versatile and creative way. The student is committed to work and has contributed to the achievement of goals.

•   Leadership and Change Management SD20LF01-3002 01.01.2022-31.05.2022  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - understand the different aims of leadership in relation to the individual, the team and the organisation
  - understand and use process models and tools to lead in global, complex and changing environments
  - lead organisations towards exceptional customer experience delivery
  - analyse and develop his/her own leadership abilities to fit various situations

  Prerequisites

  No prerequisites.

  Content of the study unit

  Leader's role for success
  The future of leadership
  Leading change
  Analyzing and building own leadership profile

  ---

  Person(s) in charge

  Sonja Bickford

  Mode of delivery

  Distance learning

  Learning material

  Required:
  BOOKS
  • (DAFT) Daft, R. L. (2016) The Leadership Experience. Seventh Edition. Cengage Learning. ISBN: 978-1337102278
  • (CHANGE) Passenheim, O. (2010) Change Management. Ebook (bookboon.com) (PDF in Itslearning)
  • (LDR) MTD Traning. Leadership Skills. Ebook (bookboon.com) (PDF in Itslearning)
  
  ARTICLES
  • Iordanoglou, D. (2018). Future trends in leadership development practices and the crucial leadership skills. Journal of Leadership, Accountability and Ethics, 15(2). (PDF in Itslearning)
  • Chaudhari, S., & Pasricha, A. (2017). Strength based approach to leadership skills development: Role of awareness; alignment; action. Bimaquest, 17(2). (PDF in Itslearning)
  • Volz-Peacock, M., Carson, B., & Marquardt, M. (2016). Action learning and leadership development. Advances in Developing Human Resources, 18(3), 318-333. (PDF in Itslearning) [Online] https://journals.sagepub.com/doi/full/10.1177/1523422316645884?casa_token=h9HNTbNso94AAAAA%3ALMSzXIvs4eyK8TStWQ975Iln8MZlNXxWFbrSQuGTO-BQKgsAeboWoesMU_mFx0ExJEzziANNkrEc7w
  • Quinn, R. W., & Quinn, R. E. (2016). Change management and leadership development have to mesh. Harvard Business Review, 1(7), 2-4. (PDF in Itslearning)
  • Mansaray, H. E. (2019). The Role of Leadership Style in Organisational Change Management: A Literature Review. Journal of Human Resource Management, 7(1), 18-31. (PDF in Itslearning)
  • El Gazzar, N., & Collings, D. G. (2016). International leadership development. International Human Resource Management: National Systems and Multinational Companies, 190. Chapter 9. (PDF in itslearning)
  
  Recommended:
  • Tang, K. N. (2019). Leadership and Change Management. Springer Singapore. Ebook
  • Principles of Management https://open.lib.umn.edu/principlesmanagement/
  • Jensen, J. (2017). Development of student leadership skills and identity: a case study at a Finnish university. (PDF in Itslearning)
  • Johansson, A. C. (2019). Managing a systemic change on an operational level in a public organization: A case study of the Swedish Armed Forces (Master's thesis). [Online]
  https://trepo.tuni.fi/handle/10024/116114

  Learning methods

  The course is taught using textbooks and assigned readings, along with lectures which include discussions, case studies, and supplemental materials, exercises.
  In addition, students are expected to write and complete assignments, online discussion posts, leadership project, and final exam, which are all designed to help students to gain a better understanding of leadership topics and change management. Thus the following methods will be used:
  
  • Lectures in person and online
  • Assignments and Papers
  • Online Discussions
  • Leadership Project
  • Presentation

  Objects, timing and methods of assessment

  ASSIGNMENTS AND EVALUATION CRITERIA
  
  A. Research Papers
  1. Research Paper: Application / Evaluation of Self-Assessments (20% of grade)
  Choose 5 from the text self-assessments, class self-assessments, class activities, or a specific element of the personal skills development activity. Write an APA paper with a title page, abstract page, and reference page including a 6-page minimum paper (body) regarding what you learned about yourself as a result of doing each of those assignments/activities, what you have learned about leadership and effective change management during the leadership activity.
  
  NOTE: The self-assessment exercises will be mentioned in class, but students may look through the textbook to find them as they are a part of each chapter. Several activities will be mentioned in class and will be completed both in class and vary from module to module. Students may pick and choose which ones to complete for their research apers based on their interests and chosen topics.
  
  2. Research Paper: Your Leadership Action plan (20% of grade)
  Toward the end of the course, you will utilize the self-assessment exercise information from the text and classes, your insights about change management, and the application paper described above to create an action plan for your personal development in order to maximize your leadership potential. The action plan should start with a table with bullet points for each time period of 1, 5, 10, & 20 years and will includes: your personal mission statement, specific goals and areas of development, along with actions steps and a description (research) of the leadership skills involved. Additional instructions will be provided on separate instruction sheets.
  
  C. Collaborative work
  1. Leadership Experience (R&D) (20% of grade)
  There are two portions of this course component. The first is a project / experiential component to be completed with an identified mentor, who are referred to as your leadership mentors. These individuals will assess your effectiveness, attitude, commitment, and initiative and have input in the points earned. Mentors will be contacted by the instructor at the end of the leadership project to collect feedback in regards to your performance.
  You are expected to dedicate a minimum of 10 hours exclusively to the leadership experience over the Jan 18 - Feb 5 timeframe. You should identify your mentor before the start of the course but no later than in week 2 of the course. The mentor is someone with whom you will carry out your service leadership project, please make sure that you have a project where you can practice leadership and change management.
  
  2. Weekly Reports of experiential portion (20% of grade)
  You will submit two weekly reports (brief) in Itslearning and via email to both the instructor and your leadership project mentor regarding what you have accomplished during the previous week, and what you plan on accomplishing the next 7 days.
  
  D. Presentations (20%)
  1. Presentation: Action Plan (Your Leadership Plan) Presentation (10% of grade)
  Students will give 10-15 minute presentations during the last day of the class. Students will create professional presentations incorporating the use of technology.
  Student presentations should be based on the work completed in this class during this semester. Presentations should focus on the action plan as it has been written incorporating a personal mission statement and action plans for achieving the student’s long term plans for his/her career. This action plan, in turn, is based on the topics and observations learned and gained from the self-assessments, the experiential leadership project, and the peer review. Students should also include mention their research about the applicable leadership and change management theories along with contemporary leaders identified in the course and completed coursework.

  Teaching language

  English

  Timing

  01.01.2022 - 31.05.2022

  Enrollment date range

  15.11.2021 - 31.12.2021

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 45

  Teachers and responsibilities

  Elina Vartama, Johanna Heinonen

  Additional information

  The course plan will possibly be updated in January 2022.

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  3 credits

  Share of online studies

  5 credits

  Assessment scale

  H-5

  Practical training and working life co-operation

  In this course students will be asked to identify a leadership mentor whom will work as their experiential learning mentor on an agreed upon leadership project. Students are tasked with identifying a mentor within Novia or Tuas, or in the local, national, or international community who will supervise, mentor, and assess the students’ leadership project. The instructor will contact the mentors identified at the beginning of the leadership portion as well as at the end to seek the mentor’s assessment of the students experience and learning.

  Internationa connections

  The course incorporates examples and readings from around the world. International leadership will be discussed.

  Student's schedule and workload

  This course is designed to provide a basic introduction to leadership and change management by focusing on what it means to be a good leader. Emphasis in the course is on the practice of leadership.
  
  5 credits = 135 hours of work for students, of which 15 hours of lectures, 70 hours of project work and 20 hours of assignments, 5 hours of discussions, 25 hours preparations for presentations.

  Content scheduling

  Will be communicated later.

  Assessment criteria

  Fail (0)
  
  - Quantity: the work is not completed and or;
  - Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  1 Sufficient
  - Ability to reflect and communicate are hardly acceptable
  
  2 Satisfactory
  -Ability to reflect and communicate are on an acceptable level
  -Appears to grasp the theory

  Assessment criteria – good (3-4)

  3 Good
  - Capacity of thinking and ability to communicate are good
  - Shows good understanding and reflection of theory
  
  4 Very good
  - Capacity of thinking and ability to communicate are very good
  - Shows very good understanding of the topics and reflection of theory

  Assessment criteria – excellent (5)

  5 Excellent
  -Mastery of theory and ability to open up one’s insights
  -Outstanding thoughts and ability to communicate

•   Management Accounting VAL21026-3002 08.10.2021-31.12.2021  5 credits  (SD20HF-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  -understand the basics in cost accounting methods and processes for different types of organizations.
  -use management accounting reporting for decision making in an organization
  -take responsibility for one's own actions and work according to jointly agreed principles and measures

  Prerequisites

  The course is aimed for Master level students.

  Content of the study unit

  - Principles, processes and tools of management accounting.
  - The organisation and management accounting.
  - Direct and indirect costs, fixed and variable costs, overheads, CVP cost variance analysis, Activity-based accounting (ABC).
  - Cases.

  Assessment criteria

  Assessment criteria – satisfactory (1-2)

  Group report handed in and presented, and the KLN handed in. Both at an approvable level of quality. Student's activity at an accetable level.

  Assessment criteria – good (3-4)

  Good work input overall: Group report handed in and presented. KLN handed in. Both of high quality. Good activity in the class, e.g. at the discussions and presentations.

  Assessment criteria – excellent (5)

  Exceptional quality overall: the written reports, presentations, student's activity.

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning material

  To be communicated at course kick-off.

  Learning methods

  Introductions
  Themes
  Discussions in teams
  Assignments gone through during the sessions
  Home work
  Literature studies
  Home exams; two assignments - one individual and one team assignment.

  Objects, timing and methods of assessment

  Will be communicated and potentially updated when the assignment is handed out:
  
  • Part 1: Individual Assignment. Of full exam 50% Key-Learning Note (KLN). Deadline: To be communicated at kick-off. Weight 50% preliminary, to be discussed and confirmed.
  
  • Part 2: Team Assignment. Of full exam 50%. Case to be handed out later on. Group-work of two-three students. See coming separate Instructions. Deadline: To be communicated at kick-off. Weight 50% preliminary, to be discussed and confirmed.

  Teaching language

  English

  Timing

  08.10.2021 - 31.12.2021

  Enrollment date range

  02.07.2021 - 31.07.2021

  • 5 credits

  Group(s)

  • SD20HF-Å
  • SD20HP-Å

  Seats

  10 - 40

  Teachers and responsibilities

  Elina Vartama

  Additional information

  The course is aimed for students of Master's degree programme in Service Design, and other MBA students.
  
  Dr. Thomas Finne is the responsible teacher.

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  Share of online studies

  3 credits

  Assessment scale

  H-5

  Practical training and working life co-operation

  The course is carried out in an international atmosphere. Good possibilities of networking.

  Exam dates and retake possibilities

  Home exams and presentation/s.

  Student's schedule and workload

  5 ECTS = 5 x 27= 135 working hours divided in about 15 contact hours, 50 hours literature studies and estimated 70 hours working with mainly the two assignments.

  Content scheduling

  Contact sessions:
  
  Friday 8.10.2021 at 8.30 - 12.00
  Saturday 9.10.2021 at 8.30 - 12.00
  Friday 12.11.2021 at 8.30 - 12.00
  Saturday 13.11.2021 at 8.30 - 12.00

  Assessment criteria

  A Report / Reports not handed in or an unacceptable level of quality (including usually missed DLs) of the reports and/or presentations. None activity during classes.

  Assessment criteria – satisfactory (1-2)

  Group report handed in and presented, and the KLN handed in. Both at an approvable level of quality. Student's activity at an accetable level.

  Assessment criteria – good (3-4)

  Good work input overall: Group report handed in and presented. KLN handed in. Both of high quality. Good activity in the class, e.g. at the discussions and presentations.

  Assessment criteria – excellent (5)

  Exceptional quality overall: the written Reports, presentations, student's activity.

•   Master's Thesis SD20MT02-3001 01.08.2021-31.07.2022  10 credits  (SD20HF-Å) +-
  Competence objectives of the study unit

  The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.
  
  The student is able to:
  - combine theoretical framework and pragmatic work with the contextual needs in a development or research project
  - network and communicate professionally with relevant organisations and communities
  - evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
  - document, report and give a presentation of the project or research status and the final results
  
  The Master’s thesis process consists of three stages. At the second stage the process continues by gathering information and combining the theoretical framework and pragmatic work. A meaningful development project is based on the requirements of the working life commissions. The student is able to critically evaluate the sources and methods, select the applicable ones and to use them systematically. On the second seminar the student presents the phase of the process. The project will be processed with the seminar participants and the supervisor. The student is able to self-evaluate the process of this stage. After the second seminar the student updates the thesis draft and it will be evaluated as approved or failed.

  Prerequisites

  The first part of the Master's Thesis (5 cr) approved.

  Content of the study unit

  The aim of the second stage of the Master's thesis is to develop the students' competences in research work and deepen their own expertise.
  
  The draft from the first stage will be developed further by gathering information and combining the theoretical framework and pragmatic work. Also the feedback and written comments should be taken into consideration.
  
  At this stage the focus is in deepening and widening the theoretical work based on earlier research and other literature, and developing the research questions further. The research phase should include implementing of relevant research methods, and presenting most of the results. This will be the base for creating of new knowledge to be implemented in developing the thesis towards the objectives.

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  Face-to-face

  Learning methods

  The Master’s thesis process consists of three stages.
  
  At the second phase the work continues by deepening and widening the theoretical framework based on earlier research and other literature. The goal is to combine the theory with practice. This research phase is presented on the second seminar and discussed with the seminar participants and the supervisors. After the second seminar the student updates the thesis draft.

  Teaching language

  English

  Timing

  01.08.2021 - 31.07.2022

  Enrollment date range

  11.06.2021 - 31.08.2021

  • 10 credits

  Group(s)

  • SD20HF-Å

  Seats

  0 - 25

  Teachers and responsibilities

  Elina Vartama, Katarina Sandström, Maria Engberg

  Additional information

  More information about the thesis guidelines and process will be published on itslearning platform.

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  10 credits

  Assessment scale

  Approved/Rejected

  Exam dates and retake possibilities

  There will be three seminar possibilities during the semesters.
  
  Autumn semester: August, September and November.
  Spring semester: January, March and May.

•   Master's Thesis SD20MT03-3001 01.08.2021-31.07.2023  15 credits  (SD20HF-Å, ...) +-
  Competence objectives of the study unit

  The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.
  
  The student is able to:
  - combine theoretical framework and pragmatic work with the contextual needs in a development or research project
  - network and communicate professionally with relevant organisations and communities
  - evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
  - document, report and give a presentation of the project or research status and the final results
  
  The Master’s thesis process consists of three stages. At the third stage the student masters the methods and practices used in the branch to be able to analyse and complete the thesis. The student is able to document the final results and report the project according to good ethical principles. At the final seminar the student is capable to give a presentation as well as to publish the thesis. The main responsibility for completing the thesis lies upon the student. After the final seminar the thesis is evaluated by the supervisors.

  Prerequisites

  The first and second part of the Master's Thesis approved.

  Content of the study unit

  The aim of the third stage of the thesis is to further develop students' competences and deepen their expertise to be able to finalize the thesis. The focus is in completing the research and development work, analysing and presenting the results and the final concepts.

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  Face-to-face

  Learning methods

  The Master’s thesis process consists of three stages.
  
  The aim of the third phase is to finalize the thesis. The focus is on completing the research and development work, analysing and presenting the results and the final concepts. The thesis is presented and discussed with the seminar participants and the supervisors.
  
  Finally, the thesis is published and evaluated by the supervisors.

  Objects, timing and methods of assessment

  The grade descriptions for Master's thesis will be published on itslearning platform.

  Teaching language

  English

  Timing

  01.08.2021 - 31.07.2023

  Enrollment date range

  11.06.2021 - 31.07.2023

  • 15 credits

  Group(s)

  • SD20HF-Å
  • SD20HP-Å

  Seats

  0 - 25

  Teachers and responsibilities

  Elina Vartama, Katarina Sandström, Maria Engberg

  Additional information

  More information about the thesis guidelines and process will be published on itslearning platform.

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  Assessment scale

  H-5

  Exam dates and retake possibilities

  There will be three seminar possibilities during the semesters.
  
  Autumn semester: August, September and November.
  Spring semester: January, March and May.

•   Master's thesis Part 1 SD21MT01-3001 01.01.2022-31.12.2023  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.
  
  By completing the thesis, the student demonstrates mastery of the following objectives:
  - combine theoretical framework and pragmatic work with the contextual needs in a meaningful development project
  - network and communicate professionally with relevant organisations and communities
  - evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
  - possess the knowledge and skills needed to promote sustainable development
  - document, report and give presentations of the project and the final results

  Prerequisites

  No prerequisites.

  Content of the study unit

  The Master’s thesis process consists of three stages.
  
  The aim of the first stage of the Master's thesis is to continue working on the draft presented earlier on the course Research and Development Methods.
  
  At the first stage of the thesis objective is discussed with the supervisor, and the research project is identified and defined. The thesis project is presented at the starting seminar. After this first seminar the student updates the research plan and it will be evaluated as approved or failed.

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning methods

  Discussions and guidance
  Individual work with composing a draft
  Presentation at a seminar
  Revising the draft
  Opposing

  Teaching language

  English

  Timing

  01.01.2022 - 31.12.2023

  Enrollment date range

  15.11.2021 - 31.12.2021

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 25

  Teachers and responsibilities

  Elina Vartama

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  5 credits

  Share of online studies

  3 credits

  Assessment scale

  Approved/Rejected

•   Research and Development Methods SD20RD02-3002 01.09.2021-31.12.2021  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - approach the complex development challenges of organization, economy, and technology by systems thinking
  - formulate research problem and research questions for developmental challenges
  - search, summarize, and refer to the previous relevant research of the discipline
  - apply the methods and tools for acquiring qualitative and quantitative information required in development
  - analyse, refine and present the collected information to support decision-making
  - evaluate the validity, reliability, and ethics of the information and research
  - plan, initiate, and execute the necessary development procedures (thesis project)
  - apply the methods and tools on continuous development

  Prerequisites

  No prerequisites.

  Content of the study unit

  - Description of complexity
  - Technical, social, and economic systems
  - Systems analysis and description
  - Triangulation
  - Knowledge based development: data collection methods
  - Knowledge based development: analysing data and presenting knowledge
  - Research ethics
  - Modelling and developing operations as a system

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  Face-to-face

  Learning material

  Relevant literature: books, articles - own choice
  Eriksson, P. & Kovalainen, A. 2008.Qualitative Methods in Business Research. London: SAGEPublications Ltd.

  Learning methods

  Individual and group work, self- and peer assessments:
  - acquaintance with relevant methods: scientific publications, interviews, observations, netnography, shadowing...
  - possible collaboration with organizations and companies – new or ongoing throughout the studies:design tasks and research reports
  - planning of the upcoming thesis
  - discussions
  - presentations

  Objects, timing and methods of assessment

  Evaluation of the assignments and participation activity.
  Self and peer assessments.

  Teaching language

  Timing

  01.09.2021 - 31.12.2021

  Enrollment date range

  11.06.2021 - 31.08.2021

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  0 - 25

  Teachers and responsibilities

  Elina Vartama, Katarina Sandström, Maria Engberg

  Additional information

  Lecturers and scheduled sessions:
  
  Maria Engberg: Academic English:
  - Saturday 9.10. 2021 at 13.00 -16.15
  - Friday 10.12.2021 at 13.00 - 16.15
  
  Katarina Sandström: Quantitative Methods:
  - Friday 22.10.2021 at 13.00 - 16.15
  
  Ulla Seppälä-Kavén: Qualitative Methods:
  - Friday 17.9.2021 at 8.30 - 12.00
  - Saturday 18.9.2021 at 13.00 - 16.15
  - Friday 8.10.2021 at 13.00 - 16.15
  - Saturday 23.10.2021 at 13.00 - 16.15
  - Friday 12.11.2021 at 13.00 - 16.15
  - Saturday 13.11.2021 13.00 - 16.15
  - Saturday 11.12.2021 at 13.00 - 16.15

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  Assessment scale

  H-5

  Exam dates and retake possibilities

  Assignments instead of exams.

  Student's schedule and workload

  Qualitative research:
  Research and analysis methods and tools
  Selected presentations during the contact lessons
  Thesis idea: a draft and 2 opposing reports.
  
  Academic writing: draft
  
  Quantitative statistics and research: Analysis methods

  Assessment criteria

  No participation to the contact lessons
  Quantity: Assignments are not completed to an acceptable level and or not returned assignments -instructions have not been followed
  Quality: The minimum learning objectives are not met (look at the course description)

  Assessment criteria – satisfactory (1-2)

  Participation to the contact lessons.
  Communication and reflection are acceptable.
  Appear to grasp theory and have made a start in showing its applicability - assignments partly done according to the instructions.

  Assessment criteria – good (3-4)

  Active participation to the contact lessons.
  Communication and reflection are good.
  General understanding of theory and application - assignments done according to the instructions.

  Assessment criteria – excellent (5)

  Very active participation to the contact lessons.
  Outstanding communication, reflection and application of theory in practice - assignments done according to the instructions and returned on time - by the deadline.

•   Service Design Methods and Tools SD20SD02-3002 11.10.2021-31.12.2021  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - put in practise established, research-based service design methods, especially in order to gain, analyse and utilise customer/user insights
  - use different tools to visualise different stages of the service design process
  - work proactively and creatively and start, manage, validate and analyse a service design project
  - design and offer alternative solutions to service design challenges

  Prerequisites

  Competency objectives for Service Design Thinking -course or corresponding competences obtained.

  Content of the study unit

  Service design process:
  - starting points, definition
  - identification of customer's problems and needs
  - strategic planning
  - engagement, co-design
  - design (idea generation, concept design, prototyping)
  - service production
  - piloting and launching
  - evaluation
  
  Service design methods e.g:
  - probes, observation, service safari, interviews, benchmarking, trend analysis, visualisation, prototyping, validation
  
  Service design tools e.g:
  - mind map, story board, personas, customer journey map, scenarios, service concept, service blueprint, business model canvas
  
  Service design project - adapting theory to a real working life project with a commissioner

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning material

  Clark. T., Pigneur, Y.& Osterwalder, A. 2010. Business model generation: a handbook for visionaries, game changers, and challengers. John Wiley & Sons.
  
  Clark, T., Pigneur, Y. & Osterwalder, A. 2012. Business model you: a one-page method for reinventing your career. John Wiley & Sons.
  
  Curedale, R. 2013. Service Design. 250 essential methods. Design Community College.
  
  Curedale, R. 2016. Experience Maps. Comprehensive step-by-step guide. Design Community College Inc.
  
  Kimbell, L. 2014. The Service Innovation Handbook. Action-oriented creative thinking toolkit for service organizations. Templates – cases – capabilities. BIS Publishers.
  
  Martin, B. & Hanington, B. 2012. Universal Methods of Design. Rockport Publishers. https://books.google.fi/books?id=pCVATIpzYfUC&pg=PA44&hl=fi&source=gbs_toc_r&cad=3#v=onepage&q&f=false
  
  Osterwalder, A. 2014. Value proposition design: how to create products and services customers want. John Wiley & Sons.
  
  Polaine, A., Løvlie, L. & Reason, B. 2013. Service design: from insight to implementation. Brooklyn, NY: Rosenfeld Media.
  
  Stickdorn, M., Schneider, J. 2011. This is Service Design Thinking. John Wiley & Sons.
  
  Stickdorn, M., Hormess, M., Lawrence, A. & Schneider, J. 2018. This is Service Design Doing. O'Reilly. An excerpt of the book available: https://www.thisisservicedesigndoing.com/
  
  Tuulaniemi, J. 2013. Palvelumuotoilu. Talentum.
  
  Additional links to tools will be published on the learning platform.

  Learning methods

  Lectures, workshops and teamwork.
  Service design group project for a commissioner.
  Presentations.
  Peer feedback.

  Objects, timing and methods of assessment

  Objects and methods of assessment:
  
  A process portfolio, which describes the progress of the whole process from the brief to the end with different research and service design development stages. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.
  
  Assessment criteria:
  
  - Development process of the ideas to a service concept
  - Applying of different service design methods to gain versatile knowledge for the project
  - Informativeness and visualisation of the process portfolio and the appendices
  - Active participation and interaction in the group work.
  - All the required assignments returned in time.
  
  Teachers´ assessment, self and peer assessment, scale 0-5

  Teaching language

  English

  Timing

  11.10.2021 - 31.12.2021

  Enrollment date range

  11.06.2021 - 10.10.2021

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 25

  Teachers and responsibilities

  Elina Vartama

  Additional information

  Lecturers:
  
  Päivi Katajamäki: paivi.katajamaki@turkuamk.fi
  Elina Vartama: elina.vartama@novia.fi

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  4 credits

  Share of online studies

  3 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles for credit transfer.

  Exam dates and retake possibilities

  Final assignment (Process portfolio) by 31.12.2021.
  
  Overdue assignments shall be returned by 31.1.2022 or 31.3.2022.

  Student's schedule and workload

  Work load approximately 135 h:
  - Contact sessions ca 24 h
  - Distance studies ca 111 h
  
  Group work:
  - Working on briefs 4 h
  - Project plan 8 h
  - Process portfolio 20 h
  - Peer feedback 5 h
  - Presentations 4 h

  Content scheduling

  Contact sessions:
  
  Friday 22.10.2021 at 8.30-12.00
  Saturday 23.10.2021 at 8.30-12.00
  Friday 12.11.2021 at 8.30-12.00
  Saturday 13.11.2021 at 8.30-12.00
  Friday 10.12.2021 at 8.30-12.00
  Saturday 11.12.2021 at 8.30-12.00

  Assessment criteria

  - Quantity: the work is not completed and or;
  - Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  Sufficient 1
  
  Theory and methodology are poorly understood and implemented in real life project.
  Research, service design, communication and documentation are hardly acceptable.
  Active participation.
  
  Satisfactory 2
  
  Appear to grasp theory and have made a start in showing its applicability in real life project.
  Research, service design, communication and documentation are acceptable.
  Active participation.

  Assessment criteria – good (3-4)

  Good 3
  
  Understanding of theory and applicability of methods in real life project, but work could be stronger.
  Research, service design, communication and documentation are good.
  Active participation.
  
  Very Good 4
  
  General understanding of theory and methods, very good implementation in real life project.
  Reliable research, innovative service design and communication and documentation on good level.
  Very active participation.

  Assessment criteria – excellent (5)

  Excellent 5
  
  Mastery of theory and methods, proficiency of implementation of them in real-life project.
  Outstanding research, innovative service design and excellent communication and documentation.
  Very active participation.

•   Service Design Thinking SD21SD01-3002 01.09.2021-31.10.2021  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - understand and apply the design thinking process as an iterative way of working
  - reflect the possibilities that service design thinking enables as a holistic, interdisciplinary, innovative and sustainable approach to service development
  - justify the importance of empathy and user-oriented way of thinking

  Prerequisites

  No prerequisites.

  Content of the study unit

  - Approach and applicability of design thinking
  - Empathy
  - User-orientation
  - Innovation
  - Service design process models
  - Sustainability in service development
  - Current topics of service design

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning material

  Pre-assignment:
  
  Clatworthy, S. 2017. Service design thinking.
  https://www.researchgate.net/publication/322733238_Service_design_thinking
  
  Articles of design thinking and service design thinking:
  
  Beckman, S.L. 2020. To Frame of Reframe: Where Might Design Thinking Research Go Next?
  https://escholarship.org/content/qt5zx787h7/qt5zx787h7.pdf
  
  Dam, R. F. & Siang, T. Y. 2018. Design Thinking: Getting Started with Empathy.
  https://www.interaction-design.org/literature/article/design-thinking-getting-started-with-empathy
  
  Dam, R. F. & Siang, T. Y. 2021. Five Stages in the Design Thinking Process.
  https://www.interaction-design.org/literature/article/5-stages-in-the-design-thinking-process
  
  Doctorius. 2018. Learning Design Thinking at Stanford University.
  https://doctorious.org/2018/08/15/learning-design-thinking-at-stanford-university/
  
  Gloppen, J. 2009. Service Design Leadership.
  http://www.ep.liu.se/ecp/059/007/ecp09059007.pdf
  
  Naiman, L. 2019. Design Thinking as a Strategy for Innovation. https://www.creativityatwork.com/design-thinking-strategy-for-innovation/?amp
  
  Plattner, H. (w.y.) An Introduction to Design Thinking PROCESS GUIDE. http://web.stanford.edu/~mshanks/MichaelShanks/files/509554.pdf
  
  van Reine, P. P. 2017. The Culture of Design Thinking for Innovation. https://journalsojs3.fe.up.pt/index.php/jim/article/view/2183-0606_005.002_0006/281
  
  Wright, N. 2020. Principles for Designing Sustainable Services. https://medium.com/wearesnook/principles-for-designing-sustainable-services-bbf3f3948ac2
  
  Literature of design thinking and service design thinking:
  
  Brown, T. 2019. Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Harper Business.
  
  Luchs, M.G, Swan, K.S & Griffin, A. (eds). 2016. Design Thinking. New Product Development Essentials from the PDMA. Wiley.
  
  Miettinen, S. 2014. Muotoiluajattelu. Teknova.
  
  Stickdorn, M. & Schneider, J. 2011. This is Service Design Thinking. BIS Publishers.
  
  Stickdorn, M., Hormess, M.E. & Lawrence, A. 2018. This is Service Design Doing: Applying Service Design Thinking in the Real World. O’Reilly Media. USA.
  
  Tuulaniemi, J. 2011, 2013. Palvelumuotoilu. Talentum.
  
  Van Patter, G.K., Pastor, E. & Jones, P. 2020 Rethinking Design Thinking: Making Sense of the Future That Has Already Arrived. Humantific & NextDesign Leadership Network.

  Learning methods

  Lectures, workshops, teamwork and presentations.
  Reflective thinking and writing.

  Objects, timing and methods of assessment

  Course Assignments:
  
  1. Pre-assignment to be completed during summer 2020:
  Read the following article and make notes on different aspects of service design thinking.
  
  Clatworthy, S. 2017. Service design thinking.
  https://www.researchgate.net/publication/322733238_Service_design_thinking
  
  2. Finishing and returning exercises from workshops from the contact sessions.
  
  3. Self-assessment of one’s own participation in the lessons and workshops during the contact days.
  
  4. Individual reflection paper, ca 8-10 pages (excluding title page, table of contents, reference list), based on articles and course materials. Create a heading based on the contents.
  Aims:
  - To raise the students’ awareness of the possibilities of design thinking and service design.
  - To reflect on design thinking and service design as a process and way of working.
  
  Criteria for assessment:
  1. Active participation in lessons and workshops during the contact days.
  2. Versatile processing of the topic in the reflection paper:
  - understanding and discussion of the topics and the concepts
  - reflection of theory to own career and experiences in working life
  - reflection of the possibilities of adapting design thinking in own work in the future

  Teaching language

  English

  Timing

  01.09.2021 - 31.10.2021

  Enrollment date range

  11.06.2021 - 31.08.2021

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 45

  Teachers and responsibilities

  Elina Vartama, Katarina Sandström

  Additional information

  Lecturers:
  
  Päivi Katajamäki: paivi.katajamaki@turkuamk.fi
  
  Elina Vartama: elina.vartama@novia.fi

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  2 credits

  Share of online studies

  3 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles for credit transfer.

  Exam dates and retake possibilities

  Final assignment (reflection paper) 17.10.2021.
  
  Overdue assignments shall be returned by 30.11.2021 or 31.12.2021.

  Student's schedule and workload

  Workload approximately 135 h:
  - Contact sessions ca 20 h
  - Distance studies 115 h
  
  Pre-assignment 8 h
  Preparing for, participating in and reflecting on the contact sessions and exercises 50 h
  Reading articles and writing the reflection paper 75 h
  Self-assessment 2 h

  Content scheduling

  Contact sessions:
  
  Saturday 4.9.2021 8.30 – 12.00
  Friday 17.9.2021 at 13.00 – 16.15
  Saturday 18.9.2021 at 8.30 – 12.00
  Friday 8.10.2021 at 8.30 – 12.00
  Saturday 9.10.2021 at 8.30 – 12.00

  Assessment criteria

  - Quantity: the work is not completed and or;
  - Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  1 Sufficient
  - Ability to reflect and communicate are hardly acceptable
  
  2 Satisfactory
  - Ability to reflect and communicate are on an acceptable level
  - Appears to grasp the theory

  Assessment criteria – good (3-4)

  3 Good
  - Capacity of thinking and ability to communicate are good
  - Shows good understanding and reflection of theory
  
  4 Very good
  - Capacity of thinking and ability to communicate are very good
  - Shows very good understanding of the topics and reflection of theory

  Assessment criteria – excellent (5)

  5 Excellent
  -Mastery of theory and ability to open up one’s insights
  -Outstanding thoughts and ability to communicate

•   Service Design and Future Challenges SD20SD05-3003 27.08.2021-30.10.2021  5 credits  (SD20HF-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - retrieve, analyse and interpret information based on future research methods and anticipatory design methods for service development
  - utilise and act according to gained new knowledge and design services for future societal and business needs
  - manage a future-oriented service design process

  Prerequisites

  Competency objectives for Service Design Methods and Tools -course or corresponding competences obtained.

  Content of the study unit

  - Gathering, analysing and processing information based on futures research methods for future service development
  - Anticipatory service design methods
  - Scenarios thinking
  - Service scenario planning and visualisation

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning material

  Aalto University. 2020. Weak signals bring messages from the future
  https://www.aalto.fi/en/news/weak-signals-bring-messages-from-the-future
  
  Ahvenharju, S., Minkkinen, M. & Lalot, F. 2019. The five Dimensions of Futures Consciousness. Futures 104 (2018) 1–13.
  https://winlandtutkimus.fi/wp-content/uploads/2019/02/AhvenharjuEtAl.pdf
  
  Dufva, M. Articles of future research on Sitra. https://www.sitra.fi/en/people/mikko-dufva/
  
  Durst, C., Durst, M. & Saffer, M. 2017. Weak Signals, Hypes or Trends – Identify Innovation Opportunities and stay ahead of your Game.
  https://www.researchgate.net/publication/315459689_Weak_Signals_Hypes_or_Trends_-_Identify_Innovation_Opportunities_and_stay_ahead_of_your_Game
  
  Jörgensen, S. & Pedersen, L.J.T. 2018. Restart Sustainable Business Model Innovation. (e-book)
  https://library.oapen.org/bitstream/id/1ff59df3-7e36-41f6-bde5-11ca5f263b20/1007028.pdf
  
  Kelly, M. 2012. Owning our Future. The Emerging Ownership Revolution. (e-book)
  https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=915456
  
  Kuisma, K. 2018. Service Design meets Futures Design. https://medium.com/new-things-co/service-design-meets-futures-design-164fd64d142f
  
  Lindgren, M. & Bandhold, H. 2009. Scenario Planning: The link between future and strategy. Palgrave Macmillan.
  
  Mager, B. 2020. The Future of Service Design. https://www.academia.edu/44459133/The_Future_of_Service_Design
  
  Ojasalo, K., Koskelo, M. & Nousiainen, A.K. 2015. In Agarwal et al. 2015. 193-212.
  https://www.researchgate.net/publication/285895246_Foresight_and_Service_Design_Boosting_Dynamic_Capabilities_in_Service_Innovation
  
  Van Patter, G.K., Pastor, E. & Jones, P. 2020. Rethinking Design Thinking: Making Sense of the Future That Has Already Arrived. Humantific & NextDesign Leadership Network.
  
  Analyses:
  
  https://www.business-to-you.com/scanning-the-environment-pestel-analysis/
  https://www.learnmarketing.net/pestanalysis.htm
  https://www.youtube.com/watch?v=_OR2XpNcWuo
  https://www.youtube.com/watch?v=sP2sDw5waEU
  https://ctb.ku.edu/en/table-of-contents/assessment/assessing-community-needs-and-resources/swot-analysis/main
  https://creately.com/blog/diagrams/swot-analysis-vs-pest-analysis/
  https://www.businessnewsdaily.com/4245-swot-analysis.html
  https://articles.bplans.com/how-to-perform-swot-analysis/
  
  Futures wheel:
  
  https://www.mindtools.com/pages/article/futures-wheel.htm
  https://www.researchgate.net/publication/281306075_The_Futures_Wheel_A_Method_for_Exploring_the_Implications_of_Social-Ecological_Change
  
  Scenario planning:
  
  https://www.professionalacademy.com/blogs-and-advice/a-step-by-step-guide-to-scenario-planning
  https://www.youtube.com/watch?v=vx2mu5FgsXQ
  https://www.youtube.com/watch?v=yVgxZnRT54E
  https://www.youtube.com/watch?v=Q2Plk_8geqM
  https://www.youtube.com/watch?v=ohMg_wGGpNE
  https://www.youtube.com/watch?v=jyCiINmicy4
  https://www.youtube.com/watch?v=or2n96p-oyI
  https://www.smestrategy.net/blog/what-is-scenario-planning-and-how-to-use-it
  
  Weak signals, trends and megatrends:
  
  https://www.aalto.fi/en/news/weak-signals-bring-messages-from-the-future
  https://omegahrconsulting.com/blog/2014/05/30/future-friday-what-is-the-difference-between-a-fad-a-trend-and-a-megatrend/
  https://www.researchgate.net/publication/315459689_Weak_Signals_Hypes_or_Trends_-_Identify_Innovation_Opportunities_and_stay_ahead_of_your_Game
  http://epub.lib.aalto.fi/pdf/diss/a365.pdf

  Learning methods

  Lectures, group work.
  Service design project work for a commissioner.
  Presentations.
  Peer feedback.

  Objects, timing and methods of assessment

  Objects and methods of assessment:
  The process portfolio, which describes the progress of the whole process from the brief to the end with different research and service design development stages. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.
  
  Assessment criteria of the process portfolio:
  - Analytical approach
  - Applying of future research and service design methods for innovative problem solving
  - Development process of the ideas to future service scenarios
  - Informativeness and visualisation of the process portfolio
  
  Project management competences.
  Active participation and interaction in the group work.
  All the required tasks returned in time.
  
  Lecturers´, self and peer evaluation.
  Scale 0-5.

  Teaching language

  English

  Timing

  27.08.2021 - 30.10.2021

  Enrollment date range

  11.06.2021 - 26.08.2021

  • 5 credits

  Group(s)

  • SD20HF-Å
  • SD20HP-Å

  Seats

  20 - 45

  Teachers and responsibilities

  Elina Vartama

  Additional information

  The course is realized as a service design project work for the commissioner, the city of Turku, unit of Mobility services – service unit.
  
  The purpose of the study project is to develop the future water and air transport services for mundane and recreational purposes in the city of Turku and to the archipelago. The goal is to research what kind of sustainable services and service possibilities would be needed in the future, year 2070, within the area. The objective is to innovate future services.
  The course starts with an individual pre-assignment researching the political, economic, social, technological, legal, and environmental factors of water and air transport services during the summer. Otherwise the project is done as a group work.
  
  Lecturers:
  
  Päivi Katajamäki: paivi.katajamaki@turkuamk.fi
  Katarina Sandström: katarina.sandstrom@novia.fi
  Elina Vartama: elina.vartama@novia.fi

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  5 credits

  Share of online studies

  3 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles for credit transfer.

  Exam dates and retake possibilities

  Process portfolio by 17.10.2021.

  Student's schedule and workload

  Workload approximately 135 h:
  - Contact sessions ca 20 h
  - Distance studies 115 h
  
  Pre-assignment 30 h
  PESTLE-analysis and project plan 15 h
  Research and service design project 70 h
  Process portfolio 15 h
  Peer feedback 2 h
  Presentations 3 h

  Content scheduling

  Contact sessions:
  
  Friday 27.8.2021 at 8.30-12.00
  Friday 28.8.2021 at 8.30-12.00
  Saturday 8.10.2021 at 13.00-16.15
  Saturday 9.10.2021 at 13.00-16.15

  Assessment criteria

  - Quantity: the work is not completed and or;
  - Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  1 Sufficient
  - Ability to reflect and communicate are hardly acceptable
  
  2 Satisfactory
  -Ability to reflect and communicate are on an acceptable level
  -Appears to grasp the theory

  Assessment criteria – good (3-4)

  3 Good
  - Capacity of thinking and ability to communicate are good
  - Shows good understanding and reflection of theory
  
  4 Very good
  Capacity of thinking and ability to communicate are very good
  - Shows very good understanding of the topics and reflection of theory

  Assessment criteria – excellent (5)

  5 Excellent
  -Mastery of theory and ability to open up one’s insights
  -Outstanding thoughts and ability to communicate

•   Strategic Service Design Approach SD20SD06-3001 08.10.2021-31.12.2021  5 credits  (SD20HF-Å) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - analyse changing situations and utilise design thinking for the challenges of the society
  - implement service design as a strategic tool for change processes in businesses and society
  - work in an initiative and proactive way for the change

  Prerequisites

  Competency objectives for Service Design Methods and Tools -course or corresponding competences obtained.

  Content of the study unit

  - Adapting design thinking in complex development needs of the changing society in a sustainable way
  - Life-centered design
  - Analysing the operations of an organisation
  - Planning and developing strategies for an organisation to deal with changing situations

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning material

  Ambrosio, M. & Vezzoli, C. (eds.) Designing Sustainability for All. 3rd LeNS world distributed conference VOL. 1.
  https://www.researchgate.net/publication/339745792_EDIZIONI_POLIDESIGN_DESIGNING_SUSTAINABILITY_FOR_ALL_3_rd_LeNS_world_distributed_conference_VOL_1_Edited_by_Marcelo_Ambrosio_and_Carlo_Vezzoli_MILANO_MEXICO_CITY_CURITIBA_CAPE_TOWN_BANGALORE_BEIJING_P
  
  Buehring, J. & Bishop, P.C. 2020. Foresight and Design: New Support for Strategic Decision Making. She Ji: The Journal of Design, Economics and Innovation. Volume 6, Issue 3, Autumn 2020, pp 408 – 432. https://www.sciencedirect.com/science/article/pii/S2405872620300423
  
  Kehusmaa, K. 2010. Strategiatyö – Organisaation voimanlähde. https://kauppakamaritieto-fi.ezproxy.turkuamk.fi/ammattikirjasto/teos/strategiatyo2010#kohta:Strategiaty((f6)((20)((2013)((20)organisaation((20)voimanl((e4)hde
  
  Kerestegian, S. 2019. Life-centred Design.
  https://creativeregion.org/wp-content/uploads/2019/07/Stiven-Kerestegian-on-Life-Centred-Design.pdf
  
  Lucidchart. 2021. Top Frameworks for Strategic Planning. https://www.lucidchart.com/blog/strategic-planning-frameworks
  
  Mager, B. 2020. The Future of Service Design. https://www.academia.edu/44459133/The_Future_of_Service_Design
  
  Owens, J. 2019. 10 Principles of Life-centered Design. How we May Begin to Design for a Future of Inclusivity. https://medium.com/the-sentient-files/10-principles-of-life-centered-design-3c5f543414f3
  
  Stroh, P. J. 2014. Business strategy: Plan, execute, win! https://ebookcentral.proquest.com/lib/turkuamk-ebooks/reader.action?docID=1651191
  
  Suri, J.F. 2019. The Future is Life-centered. Podcast. https://www.mixed-methods.org/episodes/2019/7/24/the-future-is-symbiotic-jane-fulton-suri-ideo
  
  Trischler, J., & Charles, M. 2019. The application of a service ecosystems lens to public policy analysis and design: exploring the frontiers. Journal of Public Policy & Marketing. Vol. 38(1), 19-35. https://journals.sagepub.com/doi/full/10.1177/0743915618818566
  
  Trollbäck & Company. The New Division. (n.d.) The Global Goals Design.
  https://www.thenewdivision.world/globalgoals
  
  Wataya, H. 2020. Designing for Change through Life Centered Approach.
  https://www.linkedin.com/pulse/designing-change-through-life-centered-approach-helena-wataya?articleId=6666080714812866560
  
  2030 Agenda for Sustainable Development
  https://kestavakehitys.fi/en/agenda2030
  
  Additional links to tools will be published on the learning platform.

  Learning methods

  Lectures, workshops and teamwork.
  Service design project work for a commissioner.
  Presentations.
  Peer feedback.

  Objects, timing and methods of assessment

  Objects and methods of assessment:
  • All the assignments returned in time.
  • Active participation and interaction in the group work
  • Report of the process and results including service concepts and strategy, and a video presentation for the commissioner.
  
  Assessment criteria of project work:
  • Analytical approach
  • Usage of appropriate methods and tools for development
  • Contents of service concepts and strategy
  • Informativeness of documentation
  • Lecturers’, self and peer evaluation
  
  Scale 1 – 5

  Teaching language

  English

  Timing

  08.10.2021 - 31.12.2021

  Enrollment date range

  11.06.2021 - 07.10.2021

  • 5 credits

  Group(s)

  • SD20HF-Å

  Seats

  0 - 25

  Teachers and responsibilities

  Elina Vartama

  Additional information

  Subjects of the course:
  - Adapting design thinking in complex development needs of the changing society in a sustainable way
  - Policies for sustainable development
  - Life-centered design
  - Analysing operations, and planning and developing strategies for an organisation to deal with changing situations
  - Service design project - adapting theory to a real working life project with a commissionerThe commissioner is the city of Turku, unit of Mobility services – service unit.
  
  The purpose of the study project is to develop strategies and services for lifelong housing in the city of Turku. The goal is to research what elements enable the whole lifespan of living and how existing housing should be improved in Turku so that it supports sustainable mobility. The question is what kind of services and service possibilities would be needed, especially when it comes to mobility, logistics, sustainability, and well-being.
  
  You will work in groups of 3 – 4 persons. Your goal during the course is to create a strategy (vision, mission, values and culture) with service concepts that enable lifelong living supported by mobility, and finally design a roadmap for cooperation and engagement of stakeholders concerning the strategy.
  
  Lecturers:
  
  Päivi Katajamäki: paivi.katajamaki@turkuamk.fi
  Elina Vartama: elina.vartama@novia.fi

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  5 credits

  Share of online studies

  3 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles for credit transfer.

  Exam dates and retake possibilities

  Final assignment (Process portfolio) by 12.12.2021.
  
  Overdue assignments shall be returned by 31.1.2022 or 31.3.2022.

  Student's schedule and workload

  Workload approximately 135 h:
  - Contact sessions ca 16 h
  - Distance studies ca 119 h
  
  Pre-assignment 4 h
  Research and service design project 80 h
  Report, and video/oral presentation for the commissioner 35 h

  Content scheduling

  Contact sessions:
  
  Friday 22.10.2021 at 13.00-16.15
  Saturday 23.10.2021 at 13.00-16.15
  Friday 26.11.2021 at 8.30-16.15

  Assessment criteria

  - Quantity: the work is not completed and or;
  - Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  Sufficient 1
  
  Theory and methodology are poorly understood and implemented in real life project.
  Research, service design, communication and documentation are hardly acceptable.
  Active participation.
  
  Satisfactory 2
  
  Appear to grasp theory and have made a start in showing its applicability in real life project.
  Research, service design, communication and documentation are acceptable.
  Active participation.

  Assessment criteria – good (3-4)

  Good 3
  
  Understanding of theory and applicability of methods in real life project, but work could be stronger.
  Research, service design, communication and documentation are good.
  Active participation.
  
  Very Good 4
  
  General understanding of theory and methods, very good implementation in real life project.
  Reliable research, innovative service design and communication and documentation on good level.
  Very active participation.

  Assessment criteria – excellent (5)

  Excellent 5
  
  Mastery of theory and methods, proficiency of implementation of them in real-life project.
  Outstanding research, innovative service design and excellent communication and documentation.
  Very active participation.

•   UX Design VAL21044-3001 15.02.2022-31.05.2022  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  Objective of the course is to provide students with the skill to use different digital tools needed in user experience design. The students will demonstrate competency by completing individual projects.

  Prerequisites

  Completed course in graphic design or corresponding competences.

  Content of the study unit

  Digital tools used in experience design eg. Adobe XD and Figma.

  Assessment criteria

  Assessment criteria – satisfactory (1-2)

  Sufficient (1) and Satisfactory (2)
  Participating in the contact lessons, returned tasks.

  Assessment criteria – good (3-4)

  Good (3) and Very good (4)
  Active participating in the contact lessons, returned tasks with good outcomes.

  Assessment criteria – excellent (5)

  Excellent (5)
  Very active participating in the contact lessons, returned tasks with excellent outcomes.

  ---

  Person(s) in charge

  Linda Jönn

  Mode of delivery

  Distance learning

  Learning material

  Videomaterial at LinkedIn Learning and material on itslearning.

  Learning methods

  Instruction videos, individual work with projects and workshop where projects are presented.
  All classes are online.

  Objects, timing and methods of assessment

  Projects are required to demonstrate competency in the digital tools used in experience design. Active participation in workshops.

  Teaching language

  English

  Timing

  15.02.2022 - 31.05.2022

  Enrollment date range

  03.01.2022 - 14.01.2022

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 20

  Teachers and responsibilities

  Linda Jönn, Elina Vartama

  Additional information

  Language of the course: English
  The course is aimed for students of Master's degree programme in Service Design.

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  3 credits

  Share of online studies

  5 credits

  Assessment scale

  H-5

  Exam dates and retake possibilities

  Assessment is based on assignments and project.

  Student's schedule and workload

  Online-meetings and lessons: approx 25 h
  Self studies and group work: 110 h

  Assessment criteria

  Criteria for grade 1-2 are not met

  Assessment criteria – satisfactory (1-2)

  The student presents and returns a portfolio.
  The student has a basic understanding of Adobe XD and Figma and has done a part of the practical tasks.

  Assessment criteria – good (3-4)

  The student has a good portfolio and a good presentation of the portfolio.
  The student has a good understanding of Adobe XD and Figma and the practical task is well done.

  Assessment criteria – excellent (5)

  The student has an excellent portfolio and an excellent presentation of the portfolio.
  The student has an in-depth understanding of Adobe XD and Figma and the practical task has been done with excellence.

Academic year 2022 - 2023

•   Master's thesis Part 2 SD21MT02-3001 01.08.2022-31.12.2023  10 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.
  
  By completing the thesis, the student demonstrates mastery of the following objectives:
  - combine theoretical framework and pragmatic work with the contextual needs in a meaningful development project
  - network and communicate professionally with relevant organisations and communities
  - evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
  - possess the knowledge and skills needed to promote sustainable development
  - document, report and give presentations of the project and the final results

  Prerequisites

  Master's thesis, part 1

  Content of the study unit

  The Master’s thesis process consists of three stages.
  
  At the second phase the work continues by deepening and widening the theoretical framework based on earlier research and other literature. The goal is to combine the theory with practice. This research phase is presented on the second seminar and discussed with the seminar participants and the supervisors. After the second seminar the student updates the thesis draft.

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  Face-to-face

  Teaching language

  English

  Timing

  01.08.2022 - 31.12.2023

  Enrollment date range

  15.06.2022 - 31.07.2022

  • 10 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 25

  Teachers and responsibilities

  Elina Vartama, Katarina Sandström, Maria Engberg

  Additional information

  More information about the thesis guidelines, process and assessment will be published on itslearning platform.

  Responsible unit

  Institutionen för konst och kultur (not translated)

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  10 credits

  Assessment scale

  H-5

•   Service Design and Future Challenges SD21SD05-3001 01.08.2022-31.10.2022  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - retrieve, analyse and interpret information based on future research methods and anticipatory design methods for service development
  
  - utilise gained new knowledge and design services for future societal and business needs
  
  - manage a future-oriented service design process
  
  - enhance sustainable development, by taking into consideration multi-stakeholder partnerships that share knowledge, expertise, technology, and other resources for future needs of society

  Prerequisites

  Competense objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course ( 5ects) or corresponding competences obtained.

  Content of the study unit

  - Gathering, analysing and processing information based on future research methods for future service development
  - Anticipatory service design methods
  - Scenarios thinking
  - Service scenario planning and visualization
  - Service design project - adapting theory to a future working life project with a commissioner

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning material

  Aalto University. 2020. Weak signals bring messages from the future
  
  https://www.aalto.fi/en/news/weak-signals-bring-messages-from-the-future
  
  Ahvenharju, S., Minkkinen, M. & Lalot, F. 2019. The five Dimensions of Futures Consciousness. Futures 104 (2018) 1–13.
  
  https://winlandtutkimus.fi/wp-content/uploads/2019/02/AhvenharjuEtAl.pdf
  
  Dufva, M. Articles of future research on Sitra. https://www.sitra.fi/en/people/mikko-dufva/
  
  Durst, C., Durst, M. & Saffer, M. 2017. Weak Signals, Hypes or Trends – Identify Innovation Opportunities and stay ahead of your Game.
  
  https://www.researchgate.net/publication/315459689_Weak_Signals_Hypes_or_Trends_-_Identify_Innovation_Opportunities_and_stay_ahead_of_your_Game
  
  Jörgensen, S. & Pedersen, L.J.T. 2018. Restart Sustainable Business Model Innovation. (e-book)
  
  https://library.oapen.org/bitstream/id/1ff59df3-7e36-41f6-bde5-11ca5f263b20/1007028.pdf
  
  Kelly, M. 2012. Owning our Future. The Emerging Ownership Revolution. (e-book)
  
  https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=915456
  
  Kuisma, K. 2018. Service Design meets Futures Design. https://medium.com/new-things-co/service-design-meets-futures-design-164fd64d142f
  
  Lindgren, M. & Bandhold, H. 2009. Scenario Planning: The link between future and strategy.
  Palgrave Macmillan.
  
  Mager, B. 2020. The Future of Service Design. https://www.academia.edu/44459133/The_Future_of_Service_Design
  
  Ojasalo, K., Koskelo, M. & Nousiainen, A.K. 2015. In Agarwal et al. 2015. 193-212.
  
  https://www.researchgate.net/publication/285895246_Foresight_and_Service_Design_Boosting_Dynamic_Capabilities_in_Service_Innovation
  
  Van Patter, G.K., Pastor, E. & Jones, P. 2020. Rethinking Design Thinking: Making Sense of the Future That Has Already Arrived. Humantific & NextDesign Leadership Network.

  Learning methods

  Lectures and group work.
  Service design group project work for a commissioner.
  Presentations.
  Self and peer feedback.

  Objects, timing and methods of assessment

  Objects and methods of assessment:
  The process portfolio, which describes the progress of the whole process from the brief to the end with different research and service design development stages. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.
  
  Assessment criteria of the process portfolio:
  - Analytical approach
  - Applying of future research and service design methods for innovative problem solving
  - Development process of the ideas to future service scenarios
  - Informativeness and visualisation of the process portfolio
  
  Project management competences.
  Active participation and interaction in the group work.
  All the required tasks returned in time.
  
  Lecturers´, self and peer evaluation.
  Scale 0-5.

  Teaching language

  English

  Timing

  01.08.2022 - 31.10.2022

  Enrollment date range

  15.06.2022 - 26.08.2022

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 25

  Teachers and responsibilities

  Elina Vartama, Katarina Sandström

  Additional information

  The course is realized as a service design project work for a commissioner, which is published on itslearning.
  
  The purpose of the study project is to innovate future services and to research what kind of sustainable services and service possibilities would be needed in the future, year 2050.
  
  The course starts with an individual pre-assignment researching the political, economic, social, technological, legal, and environmental factors of commissioner's services during the summer. Otherwise the project is done as a group work.
  
  Lecturers:
  
  Päivi Katajamäki: paivi.katajamaki@turkuamk.fi
  Katarina Sandström: katarina.sandstrom@novia.fi
  Elina Vartama: elina.vartama@novia.fi

  Responsible unit

  Institutionen för konst och kultur (not translated)

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  5 credits

  Share of online studies

  3 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles for credit transfer.

  Practical training and working life co-operation

  During the course a service design project for a commissioner will be completed as a group work.

  Exam dates and retake possibilities

  Process portfolio by 23.10.2022.

  Student's schedule and workload

  Workload approximately 135 h:
  - Contact sessions ca 20 h
  - Distance studies 115 h
  
  Pre-assignment 30 h
  PESTLE-analysis and project plan 15 h
  Research and service design project 70 h
  Process portfolio 15 h
  Self and peer feedback 2 h
  Presentations 3 h

  Content scheduling

  Contact sessions (NB! There is a change of schedule concerning 30.9.2022 and 14.10.2022:)
  
  Friday 26.8.2022 at 8.30-12.00
  Friday 27.8.2022 at 8.30-12.00
  Saturday 1.10.2022 at 13.00-16.15
  Friday 14.10.2022 at 13.00 - 16.15

  Assessment criteria

  - Quantity: the work is not completed and or;
  - Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  1 Sufficient
  - Ability to reflect and communicate are hardly acceptable
  
  2 Satisfactory
  -Ability to reflect and communicate are on an acceptable level
  -Appears to grasp the theory

  Assessment criteria – good (3-4)

  3 Good
  - Capacity of thinking and ability to communicate are good
  - Shows good understanding and reflection of theory
  
  4 Very good
  Capacity of thinking and ability to communicate are very good
  - Shows very good understanding of the topics and reflection of theory

  Assessment criteria – excellent (5)

  5 Excellent
  -Mastery of theory and ability to open up one’s insights
  -Outstanding thoughts and ability to communicate

•   Strategic Service Design Approach SD21SD06-3001 30.09.2022-31.12.2022  5 credits  (SD21HP-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - analyse changing situations and utilise design thinking for the challenges of society
  
  - implement service design as a strategic tool for sustainable change processes in businesses and society
  
  - work in an initiative and proactive way for the change
  
  -involve organisations to adopt sustainable practices

  Prerequisites

  Competense objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course (5 cts) and Service Design and Future Challenges course ( ects) or corresponding competences obtained.

  Content of the study unit

  - Adapting design thinking in complex development needs of the changing society in a sustainable way
  - Policies for sustainable development
  - Life-centered design
  - Analysing operations, and planning and developing strategies for an organisation to deal with changing situations
  - Service design project - adapting theory to a real working life project with a commissioner

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning material

  Buehring, J. & Bishop, P.C. 2020. Foresight and Design: New Support for Strategic Decision Making. She Ji: The Journal of Design, Economics and Innovation. Volume 6, Issue 3, Autumn 2020, pp 408 – 432. https://www.sciencedirect.com/science/article/pii/S2405872620300423
  
  Kehusmaa, K. 2010. Strategiatyö – Organisaation voimanlähde. https://kauppakamaritieto-fi.ezproxy.turkuamk.fi/ammattikirjasto/teos/strategiatyo2010#kohta:Strategiaty((f6)((20)((2013)((20)organisaation((20)voimanl((e4)hde
  
  Kerestegian, S. 2019. Life-centred Design.
  https://creativeregion.org/wp-content/uploads/2019/07/Stiven-Kerestegian-on-Life-Centred-Design.pdf
  
  Lucidchart. 2021. Top Frameworks for Strategic Planning. https://www.lucidchart.com/blog/strategic-planning-frameworks
  
  Mager, B. 2020. The Future of Service Design. https://www.academia.edu/44459133/The_Future_of_Service_Design
  
  Owens, J. 2019. 10 Principles of Life-centered Design. How we May Begin to Design for a Future of Inclusivity.
  https://medium.com/the-sentient-files/10-principles-of-life-centered-design-3c5f543414f3
  
  Salmela, K. 2020. Strateginen palvelumuotoilu - kohti vaikuttavampaa palvelukehitystä. Laurea UAS. Master’s thesis.
  https://www.theseus.fi/bitstream/handle/10024/353899/Salmela_Kim.pdf?sequence=2
  
  Stroh, P. J. 2014. Business strategy: Plan, execute, win! https://ebookcentral.proquest.com/lib/turkuamk-ebooks/reader.action?docID=1651191
  
  Suri, J.F. 2019. The Future is Life-centered. Podcast. https://www.mixed-methods.org/episodes/2019/7/24/the-future-is-symbiotic-jane-fulton-suri-ideo
  
  Trischler, J., & Charles, M. 2019. The application of a service ecosystems lens to public policy analysis and design: exploring the frontiers. Journal of Public Policy & Marketing. Vol. 38(1), 19-35. https://journals.sagepub.com/doi/full/10.1177/0743915618818566
  
  Trollbäck & Company. The New Division. (n.d.) The Global Goals Design.
  https://www.thenewdivision.world/globalgoals
  
  Wataya, H. 2020. Designing for Change through Life Centered Approach.
  https://www.linkedin.com/pulse/designing-change-through-life-centered-approach-helena-wataya?articleId=6666080714812866560
  
  2030 Agenda for Sustainable Development
  https://kestavakehitys.fi/en/agenda2030
  
  Additional links to tools will be published on the learning platform.

  Learning methods

  Lectures and group work.
  Strategic service design project work for a commissioner.
  Presentations.
  Self and peer feedback.

  Objects, timing and methods of assessment

  Objects and methods of assessment:
  • All the assignments returned in time.
  • Active participation and interaction in the group work
  • Report of the process and results including service concepts and strategy, and a video presentation for the commissioner.
  
  Assessment criteria of project work:
  • Analytical approach
  • Usage of appropriate methods and tools for research and development
  • Contents of service concepts and strategy
  • Informativeness of documentation
  • Lecturers’, self and peer evaluation
  
  Scale 1 – 5

  Teaching language

  English

  Timing

  30.09.2022 - 31.12.2022

  Enrollment date range

  15.06.2022 - 29.09.2022

  • 5 credits

  Group(s)

  • SD21HP-Å
  • SD21HF-Å

  Seats

  10 - 25

  Teachers and responsibilities

  Elina Vartama

  Additional information

  The course and the project are a continuation of the previous course Service Design and Future Challenges, with the same commissioner.
  
  The purpose of the study project is to develop strategies and services for the commissioner.
  You will work in groups of 3 – 4 persons. Your goal during the course is to create a strategy (vision, mission, values and culture) with service concepts, and finally design a roadmap for cooperation and engagement of stakeholders concerning the strategy.
  
  Lecturers:
  
  Päivi Katajamäki: paivi.katajamaki@turkuamk.fi
  Elina Vartama: elina.vartama@novia.fi

  Responsible unit

  Institutionen för konst och kultur (not translated)

  Degree Programme(s)

  Degree Programme in Service Design

  Campus

  Åbo, Henriksgatan 7

  RDI share

  5 credits

  Share of online studies

  3 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles for credit transfer.

  Practical training and working life co-operation

  During the course a strategic service design project for a commissioner will be completed as a group work.

  Exam dates and retake possibilities

  Final assignment (Process portfolio and video/oral presentation) by 11.12.2022.
  
  Overdue assignments shall be returned by 31.1.2023 or 31.3.2023.

  Student's schedule and workload

  Workload approximately 135 h:
  - Contact sessions ca 16 h
  - Distance studies ca 119 h
  
  Pre-assignment 4 h
  Research and service design project 80 h
  Report, and video/oral presentation for the commissioner 35 h

  Content scheduling

  Contact sessions (NB! There is a change concerning the first contact day:)
  
  Friday 30.9.2022 at 13.00-16.15
  Saturday 15.10.2022 at 13.00-16.15
  Friday 25.11.2022 at 8.30-12.00
  Saturday 26.11.2022 at 8.30-12.00

  Assessment criteria

  - Quantity: the work is not completed and or;
  - Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  Sufficient 1
  
  Theory and methodology are poorly understood and implemented in real life project.
  Research, service design, communication and documentation are hardly acceptable.
  Active participation.
  
  Satisfactory 2
  
  Appear to grasp theory and have made a start in showing its applicability in real life project.
  Research, service design, communication and documentation are acceptable.
  Active participation.

  Assessment criteria – good (3-4)

  Good 3
  
  Understanding of theory and applicability of methods in real life project, but work could be stronger.
  Research, service design, communication and documentation are good.
  Active participation.
  
  Very Good 4
  
  General understanding of theory and methods, very good implementation in real life project.
  Reliable research, innovative service design and communication and documentation on good level.
  Very active participation.

  Assessment criteria – excellent (5)

  Excellent 5
  
  Mastery of theory and methods, proficiency of implementation of them in real-life project.
  Outstanding research, innovative service design and excellent communication and documentation.
  Very active participation