Academic year 2023 - 2024

•   Future Operating Environments SD22RD01-3003 01.08.2023-31.12.2023  5 credits  (SD23HF-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - analyse changes in the operating environments and anticipate future developments applying the concepts and methods of futures studies
  - evaluate impacts of the changing operating environments on her/his work, work community and organization, as well on the industry/field at large
  - develop one’s competences and expertise in a focused and goal-oriented way in anticipation of the future competence requirements in the work life
  - improve and innovate operations and work processes in the organization using multidisciplinary and multi-professional futures knowledge

  Prerequisites

  No prerequisites.

  Content of the study unit

  - Future of work and income
  - Future competence needs
  - Changing career paths and professional identities
  - Future technologies, human–technology interaction
  - Circular economy and sustainable future
  - Theories and methods of future studies and foresight
  - Importance of foresight for innovations and strategic planning and decision-making

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  Distance learning

  Learning material

  In the itslearning course platform.

  Teaching language

  English

  Timing

  01.08.2023 - 31.12.2023

  Enrollment date range

  15.06.2023 - 30.09.2023

  • 5 credits

  Group(s)

  • SD23HF-Å
  • SD23HP-Å

  Seats

  15 - 50

  Teachers and responsibilities

  Reija Anckar, Elina Vartama

  Additional information

  Responsible teacher from Tuas Ulla Seppälä-Kavén.

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  RDI share

  2 credits

  Share of online studies

  5 credits

  Assessment scale

  Approved/Rejected

  Exam dates and retake possibilities

  Assessment will be based on the individual and group assignments submitted in the itslearning course platform and on the demonstrated contribution to the group work in contact days.
  
  Tutor teacher evaluates the assignments (assignments 1–4). To pass the course, students are expected to participate in the contact days and to contribute to group work in them, as well as to complete and turn in all the assignments. Missing contact day participation will be compensated by an extra assignment. Tutor teachers will keep records of participation in group work in contact days and evaluate the compensatory assignments.

  Student's schedule and workload

  Contact days and lectures: 15 h
  Online and virtual working individually and in groups: 120 h
  
  Group work and assignments:
  • Starting day 28.8.2023: multidisciplinary groups working with SITRA’s megatrend cards.
  • Reading groups within each study programme: reading and discussing research articles/papers/reports, creating a visual presentation of the key ideas and publishing it in a discussion forum in the itslearning course platform (tutor teacher evaluates, pass/fail).
  • Hackathon 27.11.2023 (a pre-meeting of the hackathon 15.11.2023): multidisciplinary groups work to solve real working-life problems.
  
  Individual work and assignments:
  • Orientation assignment: Futures consciousness and attitudes towards future (in the itslearning course platform; tutor teacher evaluates, pass/fail).
  • Scenario assignment: imagining alternative professional futures (in the itslearning course platform; tutor teacher evaluates, pass/fail).
  • Reflective report on utilizing futures thinking and anticipation methods in one’s own work (in the itslearning course platform; tutor teacher evaluates, pass/fail).

  Content scheduling

  THEME 1: CHANGING WORLD AND WORKING LIFE (calendar weeks 35-37)
  • Common starting day 28.8. for all students of the various study programmes: orientation to the course, a keynote talk on the future working life and competence requirements, and group work with SITRA’s megatrend cards (tutor teachers will guide working of the groups).
  • Students familiarize themselves independently with the materials in the itslearning course platform.
  • Orientation assignment: Futures consciousness and attitudes towards future (DL 17.9.)
  • (Each study programme may arrange lectures by TUAS specialists on themes such as new technologies, circular economy etc. during the programme’s contact days.)
  
  ***
  THEME 2: FUTURES STUDIES AND ANTICIPATION (calendar weeks 38-41)
  • Students familiarize themselves independently with the materials in the itslearning course platform.
  • Scenario assignment: imagining alternative professional futures (DL 15.10.)
  
  ***
  THEME 3: CHANGING WORKING LIFE IN MY FIELD (calendar weeks 42-45)
  • Reading groups: reading and discussing research articles in groups that meet virtually or face to face, and creating a visual presentation based on the key ideas of the discussion. Readings are related to the changing work, working environment and competence requirements in the field ofthe study programme. The visual presentation will be shared in the itslearning course platform (DL12.11.).
  • Tutor teacher organizes the reading groups and compiles the list of readings (or guides students to find relevant research articles and reports).
  
  ***
  THEME 4: SHAPING MY OWN FUTURE (calendar weeks (viikot 46-49)
  • Students familiarize themselves independently with the materials in the itslearning course platform.
  • Common Hackathon day 27.11. (a pre-meeting of the hackathon 16.11.) for all students of thevarious study programmes: group working to solve real working-life problems related to sustainable future. Students will familiarize themselves with the Hackathon instructions and assignments before the Hackathon day in the itslearning platform and submit their team reports there after the Hackathon (DL 3.12.).
  
  There are two possible ways to participate in the hackathon: 1) as a commissioner or 2) as a student solving working life problems in a multidisciplinary small group.
  
  • Final assignment: a reflective report on utilizing futures thinking and anticipation methods in one’s own work (DL 10.12.)

•   Management Accounting VAL230020-3001 01.08.2023-01.01.2024  5 credits  (SD22HF-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  -understand the basics in cost accounting methods and processes for different types of organizations.
  -use management accounting reporting for decision making in an organization
  -take responsibility for one's own actions and work according to jointly agreed principles and measure

  Prerequisites

  The course is aimed for Master level students.

  Content of the study unit

  - Principles, processes and tools of management accounting.
  - The organisation and management accounting.
  - Direct and indirect costs, fixed and variable costs, overheads, CVP cost variance analysis, Activity-based accounting (ABC).
  - Cases

  ---

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning material

  To be communicated at course kick-off.

  Learning methods

  Introductions
  Themes
  Discussions in teams
  Assignments gone through during the sessions
  Home work
  Literature studies

  Objects, timing and methods of assessment

  Will be communicated when the assignments are handed out.

  Teaching language

  English

  Timing

  01.08.2023 - 01.01.2024

  Enrollment date range

  02.07.2023 - 29.09.2023

  • 5 credits

  Group(s)

  • SD22HF-Å
  • SD22HP-Å

  Seats

  15 - 40

  Teachers and responsibilities

  Suzana Canteiro Vasconcelos Tavares Heikkilä, Elina Vartama

  Additional information

  The course is aimed for students of Master's degree programme in Service Design, and other MBA students.
  
  Teacher Suzana Vasconcelos Tavares.

  Degree Programme(s)

  Degree Programme in Service Design

  RDI share

  3 credits

  Share of online studies

  3 credits

  Assessment scale

  H-5

  Student's schedule and workload

  5 ECTS = 5 x 27= 135 working hours divided in about 15 contact hours, 50 hours literature studies and estimated 70 hours working with mainly the two assignments.

•   Master's thesis Part 2 SD22MT02-3001 01.08.2023-31.05.2024  10 credits  (SD22HF-Å, ...) +-
  Competence objectives of the study unit

  The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.
  
  By completing the thesis, the student demonstrates mastery of the following objectives:
  - combine theoretical framework and pragmatic work with the contextual needs in a meaningful development project
  - network and communicate professionally with relevant organisations and communities
  - evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
  - possess the knowledge and skills needed to promote sustainable development
  - document, report and give presentations of the project and the final results

  Prerequisites

  Master's thesis, part 1

  Content of the study unit

  The Master’s thesis process consists of three stages.
  
  At the second phase the work continues by deepening and widening the theoretical framework based on earlier research and other literature. The goal is to combine the theory with practice. This research phase is presented on the second seminar and discussed with the seminar participants and the supervisors. After the second seminar the student updates the thesis draft.

  ---

  Person(s) in charge

  Camilla Ekman

  Mode of delivery

  Face-to-face

  Teaching language

  English

  Timing

  01.08.2023 - 31.05.2024

  Enrollment date range

  02.07.2023 - 31.05.2024

  • 10 credits

  Group(s)

  • SD22HF-Å
  • SD22HP-Å

  Seats

  15 - 40

  Teachers and responsibilities

  Reija Anckar, Fredrik Strandberg

  Additional information

  More information about the thesis guidelines, process and assessment will be published on itslearning platform.

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  RDI share

  10 credits

  Assessment scale

  Approved/Rejected

•   Master's thesis Part 3 SD22MT03-3001 01.08.2023-31.05.2024  15 credits  (SD22HF-Å, ...) +-
  Competence objectives of the study unit

  The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.
  
  By completing the thesis, the student demonstrates mastery of the following objectives:
  - combine theoretical framework and pragmatic work with the contextual needs in a meaningful development project
  - network and communicate professionally with relevant organisations and communities
  - evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
  - possess the knowledge and skills needed to promote sustainable development
  - document, report and give presentations of the project and the final results

  Prerequisites

  Master's thesis, part 1 and 2

  Content of the study unit

  The Master’s thesis process consists of three stages.
  
  The aim of the third phase is to finalize the thesis. The focus is on completing the research and development work, analysing and presenting the results and the final concepts. The thesis is presented and discussed with the seminar participants and the supervisors.
  
  Finally, the thesis is published and evaluated by the supervisors.

  ---

  Person(s) in charge

  Camilla Ekman

  Mode of delivery

  Face-to-face

  Teaching language

  English

  Timing

  01.08.2023 - 31.05.2024

  Enrollment date range

  02.12.2023 - 31.05.2024

  • 15 credits

  Group(s)

  • SD22HF-Å
  • SD22HP-Å

  Teachers and responsibilities

  Cindy Forsblom, Reija Anckar, Fredrik Strandberg, Maria Engberg

  Additional information

  information about the thesis guidelines, process and assessment will be published on itslearning platform.

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Assessment scale

  Approved/Rejected

•   Research and Development Methods SD22RD02-3002 01.08.2023-31.12.2023  5 credits  (SD23HF-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - approach the complex development challenges of organization, economy, and technology by systems thinking
  - formulate research problem and research questions for developmental challenges
  - search, summarize, and refer to the previous relevant research of the discipline
  - apply the methods and tools for acquiring qualitative and quantitative information required in development
  - analyse, refine and present the collected information to support decision-making
  - evaluate the validity, reliability, and ethics of the information and research
  - plan, initiate, and execute the necessary development procedures (thesis project)
  - apply the methods and tools on continuous development

  Prerequisites

  No prerequisites.

  Content of the study unit

  - Description of complexity
  - Technical, social, and economic systems
  - Systems analysis and description
  - Triangulation
  - Knowledge based development: data collection methods
  - Knowledge based development: analysing data and presenting knowledge
  - Research ethics
  - Modelling and developing operations as a system

  ---

  Person(s) in charge

  Camilla Ekman

  Mode of delivery

  20% Face-to-face, 80% Distance learning

  Learning material

  Relevant literature: books, articles - own choice
  Eriksson, P. & Kovalainen, A. 2008.Qualitative Methods in Business Research. London: SAGE Publications Ltd

  Learning methods

  Individual and group work, peer assessments,
  - acquaintance of relevant approaches, research and analysis methods and tools with a help of scientific publications, seminars etc.: action research, content analysis, interviews, observations, surveys, swot, coding...
  - possible collaboration with organizations and companies
  - planning of the upcoming thesis

  Objects, timing and methods of assessment

  Objects, timing and methods of assessment
  Evaluation of the assignments and participation activity
  Self and peer assessments

  Teaching language

  Swedish

  Timing

  01.08.2023 - 31.12.2023

  Enrollment date range

  15.06.2023 - 30.09.2023

  • 5 credits

  Group(s)

  • SD23HF-Å
  • SD23HP-Å

  Seats

  15 - 50

  Teachers and responsibilities

  Reija Anckar, Maria Engberg

  Additional information

  Responsible teacher from Tuas Ulla Seppälä-Kavén.

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  RDI share

  3 credits

  Share of online studies

  4 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles of credit transfer.

  Exam dates and retake possibilities

  Assignments instead of exams.

  Student's schedule and workload

  Qualitative research:
  Research and analysis methods and tools
  Selected presentations during the contact lessons
  Thesis idea: a draft and 2 opposing reports.
  
  Academic writing: a draft
  
  Quantitative statistics and research: analysis methods

  Content scheduling

  Research methods:
  Qualitative and quantitative methods
  Academic English
  Preparation for the Master’s thesis / Seminars:
  Implementation plan:
  Content:
  - different types of approaches
  - research principles
  - different research methods
  - research and development planning
  - data collection - quantitative and or qualitative, mixed; data analysis
  - quality issues and ethics in the research, data management, IPR and GDPR
  - literature search, evaluation and use of the appropriate research methods for projects and master's thesis

  Assessment criteria

  No participation to the contact lessons
  Quantity: Assignments are not completed to an acceptable level and or not returned assignments - instructions have not been followed
  Quality: The minimum learning objectives are not met (look at the course description

  Assessment criteria – satisfactory (1-2)

  Participation to the contact lessons
  Communication and reflection are acceptable
  Appear to grasp theory and have made a start in showing its applicability - assignments partly done according to the instructions

  Assessment criteria – good (3-4)

  Active participation to the contact lessons
  Communication and reflection are good
  General understanding of theory and application - assignments done according to the instructions

  Assessment criteria – excellent (5)

  Very active participation to the contact lessons
  Outstanding communication, reflection and application of theory in practice - assignments done according to the instructions and returned on time -by the deadline

•   Service Design Methods and Tools SD22SD02-3005 01.08.2023-31.12.2023  5 credits  (SD23HF-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - put in practise established, research-based service design methods, especially in order to gain, analyse and utilise customer/user insights
  - use different tools to visualise different stages of the service design process
  - work proactively and creatively and start, manage, validate and analyse a service design project
  - design and offer alternative solutions to service design challenges

  Prerequisites

  Competency objectives for Service Design Thinking -course or corresponding competences obtained.

  Content of the study unit

  Service design process:
  - starting points, definition
  - identification of customer's problems and needs
  - strategic planning
  - engagement, co-design
  - design (idea generation, concept design, prototyping)
  - service production
  - piloting and launching
  - evaluation
  
  Service design methods e.g:
  - probes, observation, service safari, interviews, benchmarking, trend analysis, visualisation, prototyping, validation
  
  Service design tools e.g:
  - mind map, story board, personas, customer journey map, scenarios, service concept, service blueprint, business model canvas
  
  Service design project - adapting theory to a real working life project with a commissioner

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning material

  Literature
  Clark. T., Pigneur, Y.& Osterwalder, A. 2010. Business model generation: a handbook for visionaries, game changers, and challengers. John Wiley & Sons.
  
  Clark, T., Pigneur, Y. & Osterwalder, A. 2012. Business model you: a one-page method for reinventing your career. John Wiley & Sons.
  
  Curedale, R. 2013. Service Design. 250 essential methods. Design Community College.
  
  Curedale, R. 2016. Experience Maps. Comprehensive step-by-step guide. Design Community College Inc.
  
  GK Van Patter. 2020. Rethinking Design Thinking. Making Sense of the Future that has already Arrived. Humantific Publishing.
  
  Kimbell, L. 2014. The Service Innovation Handbook. Action-oriented creative thinking toolkit for service organizations. Templates – cases – capabilities. BIS Publishers.
  
  Martin, B. & Hanington, B. 2012. Universal Methods of Design. Rockport Publishers.
  
  Osterwalder, A. 2014. Value proposition design: how to create products and services customers want. John Wiley & Sons.
  
  Polaine, A., Løvlie, L. & Reason, B. 2013. Service design: from insight to implementation. Brooklyn, NY: Rosenfeld Media.
  
  Stickdorn, M., Schneider, J. 2011. This is Service Design Thinking. John Wiley & Sons.
  
  Stickdorn, M., Hormess, M., Lawrence, A. & Schneider, J. 2018. This is Service Design Doing. O'Reilly. An excerpt of the book available: https://www.thisisservicedesigndoing.com/
  
  Tuulaniemi, J. 2013. Palvelumuotoilu. Talentum.
  
  Additional links to resources and tools will be published on the learning platform.

  Learning methods

  Lectures and group work.
  Service design group project for a commissioner.
  Presentations.
  Self and peer feedback.

  Objects, timing and methods of assessment

  Objects and methods of assessment:
  
  A process portfolio, which describes the progress of the whole process from the brief to the end with different research and service design development stages. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.
  
  Assessment criteria:
  
  - Development process of the ideas to a service concept
  - Applying of different service design methods to gain versatile knowledge for the project
  - Informativeness and visualisation of the process portfolio and the appendices
  - Active participation and interaction in the group work.
  - All the required assignments returned in time.
  
  Teachers´ assessment, self and peer assessment, scale 0-5

  Teaching language

  English

  Timing

  01.08.2023 - 31.12.2023

  Enrollment date range

  15.06.2023 - 31.10.2023

  • 5 credits

  Group(s)

  • SD23HF-Å
  • SD23HP-Å

  Seats

  15 - 45

  Teachers and responsibilities

  Reija Anckar, Elina Vartama

  Additional information

  There may be changes to the realization plan before the start of the course.

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  RDI share

  4 credits

  Share of online studies

  3 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles for credit transfer.

  Practical training and working life co-operation

  During the course a service design project for a commissioner will be completed as a group work.

  Exam dates and retake possibilities

  Final assignment (Process portfolio) by 31.12.2023.
  
  Overdue assignments shall be returned by 31.1.2024 or 31.3.2024

  Student's schedule and workload

  Work load approximately 135 h:
  - Contact sessions ca 24 h
  - Distance studies ca 111 h
  
  Group work:
  - Working on briefs 4 h
  - Project plan 8 h
  - Research and service design project 70 h
  - Process portfolio 20 h
  - Peer feedback 5 h
  - Presentations 4 h

  Assessment criteria

  - Quantity: the work is not completed and or;
  - Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  Sufficient 1
  
  Theory and methodology are poorly understood and implemented in real life project.
  Research, service design, communication and documentation are hardly acceptable.
  Active participation.
  
  Satisfactory 2
  
  Appear to grasp theory and have made a start in showing its applicability in real life project.
  Research, service design, communication and documentation are acceptable.
  Active participation.

  Assessment criteria – good (3-4)

  Good 3
  
  Understanding of theory and applicability of methods in real life project, but work could be stronger.
  Research, service design, communication and documentation are good.
  Active participation.
  
  Very Good 4
  
  General understanding of theory and methods, very good implementation in real life project.
  Reliable research, innovative service design and communication and documentation on good level.
  Very active participation

  Assessment criteria – excellent (5)

  Excellent 5
  
  Mastery of theory and methods, proficiency of implementation of them in real-life project.
  Outstanding research, innovative service design and excellent communication and documentation.
  Very active participation

•   Service Design Thinking SD22SD01-3003 01.08.2023-31.12.2023  5 credits  (SD23HF-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - understand and apply the design thinking process as an iterative way of working
  - reflect the possibilities that service design thinking enables as a holistic, interdisciplinary, innovative and sustainable approach to service development
  - justify the importance of empathy and user-oriented way of thinking

  Prerequisites

  No prerequisites.

  Content of the study unit

  - Approach and applicability of design thinking
  - Empathy
  - User-orientation
  - Innovation
  - Service design process models
  - Sustainability in service development
  - Current topics of service design

  ---

  Mode of delivery

  Face-to-face

  Learning material

  Pre-assignment:
  
  Clatworthy, S. 2017. Service design thinking.
  https://www.researchgate.net/publication/322733238_Service_design_thinking
  
  Articles of design thinking and service design thinking:
  
  Beckman, S.L. 2020. To Frame of Reframe: Where Might Design Thinking Research Go Next?
  https://escholarship.org/content/qt5zx787h7/qt5zx787h7.pdf
  
  Dam, R. F. & Siang, T. Y. 2018. Design Thinking: Getting Started with Empathy.
  https://www.interaction-design.org/literature/article/design-thinking-getting-started-with-empathy
  
  Dam, R. F. & Siang, T. Y. 2021. Five Stages in the Design Thinking Process.
  https://www.interaction-design.org/literature/article/5-stages-in-the-design-thinking-process
  
  Gloppen, J. 2009. Service Design Leadership.
  http://www.ep.liu.se/ecp/059/007/ecp09059007.pdf
  
  Naiman, L. 2019. Design Thinking as a Strategy for Innovation. https://www.creativityatwork.com/design-thinking-strategy-for-innovation/?amp
  
  Plattner, H. (w.y.) An Introduction to Design Thinking PROCESS GUIDE.
  http://web.stanford.edu/~mshanks/MichaelShanks/files/509554.pdf
  
  van Reine, P. P. 2017. The Culture of Design Thinking for Innovation.
  https://journalsojs3.fe.up.pt/index.php/jim/article/view/2183-0606_005.002_0006/281
  
  Wright, N. 2020. Principles for Designing Sustainable Services.
  https://medium.com/wearesnook/principles-for-designing-sustainable-services-bbf3f3948ac2
  
  Literature of design thinking and service design thinking:
  
  Brown, T. 2019. Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Harper Business.
  
  Luchs, M.G, Swan, K.S & Griffin, A. (eds). 2016. Design Thinking. New Product Development Essentials from the PDMA. Wiley.
  
  Miettinen, S. 2014. Muotoiluajattelu. Teknova.
  Stickdorn, M. & Schneider, J. 2011. This is Service Design Thinking. BIS Publishers.
  
  Stickdorn, M.,& Hormess, M.E. & Lawrence, A. 2018. This Is Service Design Doing: Applying Service Design Thinking in the Real World. O’Reilly Media. USA.
  
  Tuulaniemi, J. 2011, 2013. Palvelumuotoilu. Talentum.
  
  Van Patter, G.K., Pastor, E. & Jones, P. 2020 Rethinking Design Thinking: Making Sense of the Future That Has Already Arrived. Humantific & NextDesign Leadership Network.
  
  Villani, I. 2019. e-book. Transform Customer Experience: How to Achieve Customer Success and Create Exeptional CX

  Learning methods

  Lectures, group work and presentations.
  Reflective thinking and writing.

  Objects, timing and methods of assessment

  Course Assignments:
  1. Pre-assignment to be completed during summer 2023:
  Read the following article and make notes on different aspects of service design thinking.
  Clatworthy, S. 2017. Service design thinking. https://www.researchgate.net/publication/322733238_Service_design_thinking
  2. Finishing and returning exercises from group work from the contact sessions.
  3. Self-assessment of one’s own participation in the lessons and group work during the contact days.
  4. Individual reflection paper, ca 8 -10 pages (excluding title page, table of contents, reference list), based on articles and course materials. Create a title based on the contents.
  
  Aims:
  - To raise the students’ awareness of the possibilities of design thinking and service design.
  - To reflect on design thinking and service design as a process and way of working.
  
  Criteria for assessment:
  1. Active participation in lessons and group work during the contact days.
  2. Versatile processing of the topic in the reflection paper:
  - understanding and discussion of the topics and the concepts
  - reflection of theory to own career and experiences in working life
  - reflection of the possibilities of adapting design thinking in own work in the future

  Teaching language

  English

  Timing

  01.08.2023 - 31.12.2023

  Enrollment date range

  15.06.2023 - 30.09.2023

  • 5 credits

  Group(s)

  • SD23HF-Å
  • SD23HP-Å

  Teachers and responsibilities

  Reija Anckar, Elina Vartama

  Additional information

  Responsible teacher Tarmo Karhu (TUAS).

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles for credit transfer.

  Exam dates and retake possibilities

  Final assignment (reflection paper) by 22.10.2023.
  
  Overdue assignments shall be returned by 30.11.2023 or 31.12.2023.

  Student's schedule and workload

  Workload approximately 135 h:
  - Contact sessions ca 20 h
  - Distance studies 115 h
  
  Pre-assignment 8 h
  Preparing for, participating in and reflecting on the contact sessions and exercises 50 h
  Reading articles and writing the reflection paper 75 h
  Self-assessment 2 h

  Assessment criteria

  - Quantity: the work is not completed and or;
  - Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  1 Sufficient
  - Ability to reflect and communicate are hardly acceptable
  
  2 Satisfactory
  -Ability to reflect and communicate are on an acceptable level
  -Appears to grasp the theory

  Assessment criteria – good (3-4)

  3 Good
  - Capacity of thinking and ability to communicate are good
  - Shows good understanding and reflection of theory
  
  4 Very good
  - Capacity of thinking and ability to communicate are very good
  - Shows very good understanding of the topics and reflection of theory

  Assessment criteria – excellent (5)

  5 Excellent
  -Mastery of theory and ability to open up one’s insights
  -Outstanding thoughts and ability to communicate

•   Service Design and Future Challenges SD22SD05-3002 01.08.2023-31.12.2023  5 credits  (SD22HP-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - retrieve, analyse and interpret information based on future research methods and anticipatory design methods for service development
  
  - utilise gained new knowledge and design services for future societal and business needs
  
  - manage a future-oriented service design process
  
  - enhance sustainable development, by taking into consideration multi-stakeholder partnerships that share knowledge, expertise, technology, and other resources for future needs of society

  Prerequisites

  Competense objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course ( 5ects) or corresponding competences obtained.

  Content of the study unit

  - Gathering, analysing and processing information based on future research methods for future service development
  - Anticipatory service design methods
  - Scenarios thinking
  - Service scenario planning and visualization
  - Service design project - adapting theory to a future working life project with a commissioner

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning material

  Aalto University. 2020. Weak signals bring messages from the future
  https://www.aalto.fi/en/news/weak-signals-bring-messages-from-the-future
  
  Ahvenharju, S., Minkkinen, M. & Lalot, F. 2019. The five Dimensions of Futures Consciousness. Futures 104 (2018)1–13.
  https://winlandtutkimus.fi/wp-content/uploads/2019/02/AhvenharjuEtAl.pdf
  
  Dufva, M. Articles of future research on Sitra. https://www.sitra.fi/en/people/mikko-dufva/
  
  Durst, C., Durst, M. & Saffer, M. 2017. Weak Signals, Hypes or Trends – Identify Innovation Opportunities and stayahead of your Game.
  https://www.researchgate.net/publication/315459689_Weak_Signals_Hypes_or_Trends_-_Identify_Innovation_Opportunities_and_stay_ahead_of_your_Game
  
  Jörgensen, S. & Pedersen, L.J.T. 2018. Restart Sustainable Business Model Innovation. (e-book)
  https://library.oapen.org/bitstream/id/1ff59df3-7e36-41f6-bde5-11ca5f263b20/1007028.pdf
  
  Kelly, M. 2012. Owning our Future. The Emerging Ownership Revolution. (e-book)
  https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=915456
  
  Kuisma, K. 2018. Service Design meets Futures Design. https://medium.com/new-things-co/service-design-meets-futures-design-164fd64d142f
  
  Lindgren, M. & Bandhold, H. 2009. Scenario Planning: The link between future and strategy. Palgrave Macmillan.
  
  Mager, B. 2020. The Future of Service Design.https://www.academia.edu/44459133/The_Future_of_Service_Design
  https://www.researchgate.net/publication/285895246_Foresight_and_Service_Design_Boosting_Dynamic_Capabilities_in_Service_Innovation
  
  Van Patter, G.K., Pastor, E. & Jones, P. 2020. Rethinking Design Thinking: Making Sense of the Future That HasAlready Arrived. Humantific & NextDesign Leadership Network.

  Learning methods

  Lectures, group work
  Service design project work for a commissioner
  Presentations
  Peer evaluation
  Learning diary

  Objects, timing and methods of assessment

  Objects and methods of assessment:
  The process portfolio, which describes the progress of the whole process from the brief to the end with different research and service design development stages. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.
  
  Assessment criteria of the process portfolio:
  - Analytical approach
  - Applying of future research and service design methods for innovative problem solving
  - Development process of the ideas to future service scenarios
  - Informativeness and visualisation of the process portfolio
  Project management competences.
  Active participation and interaction in the group work.
  All the required tasks returned in time.
  Lecturers´, self and peer evaluation. Scale 0-5.

  Teaching language

  English

  Timing

  01.08.2023 - 31.12.2023

  Enrollment date range

  15.06.2023 - 25.08.2023

  • 5 credits

  Group(s)

  • SD22HP-Å
  • SD22HF-Å

  Seats

  20 - 45

  Teachers and responsibilities

  Reija Anckar, Elina Vartama

  Additional information

  The course is realized as a service design project work for a commissioner, which is published in Itslearning.
  The purpose of the study project is to innovate future services and to research what kind of sustainable services and service possibilities would be needed in the future, year 2050.
  The course starts with an individual pre-assignment researching the political, economic, social, technological, legal,and environmental factors of commissioner's services during the summer. Otherwise the project is done as a group work.
  
  Responsible teachers Reija Anckar (Novia) and Riikka Kulmala (Tuas).

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  RDI share

  3 credits

  Share of online studies

  3 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles for credit transfer.

  Exam dates and retake possibilities

  A pre-assignment will be published in ITSlearning platform 15 th of June by 4 pm.

  Student's schedule and workload

  Workload approximately 135 h:
  - Contact sessions ca 20 h
  - Distance studies 115 h
  
  Pre-assignment 20 h
  PESTLE-analysis and project plan 15 h
  Research and service design project 60 h
  Process portfolio 15 h
  Self and peer feedback 4 h
  Presentations 5 h
  Learning diary 16 h

  Assessment criteria

  - Quantity: the work is not completed and or;
  - Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  1 Sufficient
  - Ability to reflect and communicate are hardly acceptable
  2 Satisfactory
  -Ability to reflect and communicate are on an acceptable level
  -Appears to grasp the theory

  Assessment criteria – good (3-4)

  3 Good
  - Capacity of thinking and ability to communicate are good
  - Shows good understanding and reflection of theory
  4 Very good
  Capacity of thinking and ability to communicate are very good
  - Shows very good understanding of the topics and reflection of theory

  Assessment criteria – excellent (5)

  5 Excellent
  -Mastery of theory and ability to open up one’s insights
  -Outstanding thoughts and ability to communicate

•   Strategic Service Design Approach SD22SD06-3002 01.08.2023-31.12.2023  5 credits  (SD22HP-Å, ...) +-
  Competence objectives of the study unit

  After completing the course, the student is able to:
  
  - analyse changing situations and utilise design thinking for the challenges of society
  
  - implement service design as a strategic tool for sustainable change processes in businesses and society
  
  - work in an initiative and proactive way for the change
  
  -involve organisations to adopt sustainable practices

  Prerequisites

  Competence objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course (5 ects) and Service Design and Future Challenges course ( ects) or corresponding competences obtained.

  Content of the study unit

  - Adapting design thinking in complex development needs of the changing society in a sustainable way
  - Policies for sustainable development
  - Life-centered design
  - Analysing operations, and planning and developing strategies for an organisation to deal with changing situations
  - Service design project - adapting theory to a real working life project with a commissioner

  ---

  Person(s) in charge

  Elina Vartama

  Mode of delivery

  40% Face-to-face, 60% Distance learning

  Learning material

  Buehring, J. & Bishop, P.C. 2020. Foresight and Design: New Support for Strategic DecisionMaking. She Ji: The Journal of Design, Economics and Innovation. Volume 6, Issue 3, Autumn2020, pp 408 – 432. https://www.sciencedirect.com/science/article/pii/S2405872620300423
  
  Kehusmaa, K. 2010. Strategiatyö – Organisaation voimanlähde. https://kauppakamaritieto-fi.ezproxy.turkuamk.fi/ammattikirjasto/teos/strategiatyo2010#kohta:Strategiaty((f6)((20)((2013)((20)organisaation((20)voimanl((e4)hde
  
  Kerestegian, S. 2019. Life-centred Design.
  https://creativeregion.org/wp-content/uploads/2019/07/Stiven-Kerestegian-on-Life-Centred-Design.pdf
  
  Lucidchart. 2021. Top Frameworks for Strategic Planning.https://www.lucidchart.com/blog/strategic-planning-frameworks
  
  Mager, B. 2020. The Future of Service Design.https://www.academia.edu/44459133/The_Future_of_Service_Design
  
  Owens, J. 2019. 10 Principles of Life-centered Design. How we May Begin to Design for a Futureof Inclusivity.
  https://medium.com/the-sentient-files/10-principles-of-life-centered-design-3c5f543414f3
  
  Salmela, K. 2020. Strateginen palvelumuotoilu - kohti vaikuttavampaa palvelukehitystä. LaureaUAS. Master’s thesis.
  https://www.theseus.fi/bitstream/handle/10024/353899/Salmela_Kim.pdf?sequence=2
  
  Stroh, P. J. 2014. Business strategy: Plan, execute, win!https://ebookcentral.proquest.com/lib/turkuamk-ebooks/reader.action?docID=1651191
  
  Suri, J.F. 2019. The Future is Life-centered. Podcast. https://www.mixed-methods.org/episodes/2019/7/24/the-future-is-symbiotic-jane-fulton-suri-ideo
  
  Trischler, J., & Charles, M. 2019. The application of a service ecosystems lens to public policyanalysis and design: exploring the frontiers. Journal of Public Policy & Marketing. Vol. 38(1), 19-35. https://journals.sagepub.com/doi/full/10.1177/0743915618818566
  
  Trollbäck & Company. The New Division. (n.d.) The Global Goals Design.
  https://www.thenewdivision.world/globalgoals
  
  Wataya, H. 2020. Designing for Change through Life Centered Approach.
  https://www.linkedin.com/pulse/designing-change-through-life-centered-approach-helena-wataya?articleId=6666080714812866560
  
  2030 Agenda for Sustainable Development
  https://kestavakehitys.fi/en/agenda2030
  
  Additional links to tools will be published on the learning platform.

  Learning methods

  Lectures and group work.
  Strategic service design project work for a commissioner as a group work
  Presentations.
  Peer feedback.

  Objects, timing and methods of assessment

  All the assignments returned in time.
  Active participation and interaction in the group work
  Report of the process and results including service concepts and strategy, and a video presentation for the commissioner.
  
  Assessment criteria of project work:
  Analytical approach
  Usage of appropriate methods and tools for development
  Contents of service concepts and strategy
  Informativeness of documentation
  
  Lecturers’, self and peer evaluation
  
  Scale 1 – 5

  Teaching language

  English

  Timing

  01.08.2023 - 31.12.2023

  Enrollment date range

  15.06.2023 - 13.10.2023

  • 5 credits

  Group(s)

  • SD22HP-Å
  • SD22HF-Å

  Seats

  15 - 50

  Teachers and responsibilities

  Reija Anckar, Elina Vartama

  Responsible unit

  Faculty of Business

  Degree Programme(s)

  Degree Programme in Service Design

  RDI share

  5 credits

  Share of online studies

  3 credits

  Assessment scale

  H-5

  Alternative methods of attainment for implementation

  According to the principles for credit transfer.

  Practical training and working life co-operation

  The course and the project are a continuation of the previous course Service Design and Future Challenges, possibly with the same commissioner.
  
  The purpose of the study project is to develop strategies and services for the commissioner.
  
  You will work in groups of 3 – 4 persons. Your goal during the course is to create a strategy (vision, mission, values and culture) with service concepts, and finally design a road map for cooperation and engagement of stakeholders concerning the strategy.

  Exam dates and retake possibilities

  The deadline for the final assignment (process portfolio and video/oral presentation) will be published later.
  Deadline for overdue assignments will be published later.

  Student's schedule and workload

  Workload approximately 135 h:
  - Contact sessions ca 16 h
  - Distance studies ca 119 h
  
  Pre-assignment 4 h
  Research and service design project 80 h
  Report, and video/oral presentation for the commissioner 35 h

  Assessment criteria

  - Quantity: the work is not completed and or;
  - Quality: the minimum content requirements are not met

  Assessment criteria – satisfactory (1-2)

  Sufficient 1
  Theory and methodology are poorly understood and implemented in real life project.
  Research, service design, communication and documentation are hardly acceptable.
  Active participation.
  
  Satisfactory 2
  Appear to grasp theory and have made a start in showing its applicability in real life project.
  Research, service design, communication and documentation are acceptable.
  Active participation.

  Assessment criteria – good (3-4)

  Good 3
  Understanding of theory and applicability of methods in real life project, but work could bestronger.
  Research, service design, communication and documentation are good.
  Active participation.
  
  Very Good 4
  General understanding of theory and methods, very good implementation in real life project.
  Reliable research, innovative service design and communication and documentation on goodlevel.
  Very active participation.

  Assessment criteria – excellent (5)

  Excellent 5
  Mastery of theory and methods, proficiency of implementation of them in real-life project.
  Outstanding research, innovative service design and excellent communication anddocumentation.
  Very active participation.

•   UX Design VAL23032-3001 14.03.2024-31.07.2024  5 credits +-
  Competence objectives of the study unit

  Objective of the course to provide students with the digital skills needed in user experience design. The students will demonstrate competency by completing individual projects.

  Prerequisites

  No prerequisites.

  Content of the study unit

  In the course you will learn to use Figma.

  ---

  Mode of delivery

  Face-to-face

  Learning material

  Videomaterial at LinkedIn Learning and material on itslearning.

  Learning methods

  Instruction videos, individual work with projects and workshop where projects are presented.
  All classes are online.

  Objects, timing and methods of assessment

  Projects are required to demonstrate competency in the digital tools used in experience design. Active participation in workshops.

  Teaching language

  English

  Timing

  14.03.2024 - 31.07.2024

  Enrollment date range

  13.02.2024 - 13.03.2024

  • 5 credits

  Teachers and responsibilities

  Linda Jönn

  Additional information

  Language of the course: English
  The course is aimed for students of Master's degree program in Service Design.

  Degree Programme(s)

  Degree Programme in Service Design

  Assessment scale

  H-5

  Exam dates and retake possibilities

  Assessment is based on assignments and project.

  Student's schedule and workload

  Online-meetings and lessons: approx 25 h
  Self studies and work with assignments: 110 h

  Assessment criteria

  Criteria for grade 1-2 are not met

  Assessment criteria – satisfactory (1-2)

  The student presents and returns a portfolio.
  The student has a basic understanding of Figma and has done a part of the practical tasks.

  Assessment criteria – good (3-4)

  The student has a good portfolio and a good presentation of the portfolio.
  The student has a good understanding of Figma and the practical task is well done.

  Assessment criteria – excellent (5)

  The student has an excellent portfolio and an excellent presentation of the portfolio.
  The student has an in-depth understanding of Figma and the practical task has been done with excellence.

Academic year 2024 - 2025

There is no implementations attached to this degree programme.