Service Design - Studieguide

Läsår 2024 - 2025

Business Design SD22SD04-3006 01.01.2025-31.07.2025 5 sp (SD24P-Å, ...) +-
Studieperiodens (kursens) lärandemål

After completing the course, the student is able to:

- apply the principles and practices of service design thinking from a business perspective to co-create new values for an organisation and enhance new forms of competitive advantage
- engage an organisation in development work
- utilise and share expertise in teams and networks from different disciplines and cultures
- consider efficiency of alternative service design concepts
- participate in promoting of sustainable, development-oriented policies that support productive activities, entrepreneurship, creativity, and innovation
- participate in developing of effective, accountable, and transparent organisations

Förkunskapskrav

Competency objectives for Service Design Methods and Tools -course or corresponding competences obtained.

Studieperiodens (kursens) innehåll

- Perspectives and business benefits of service design
- Perspectives of sustainable development in business design
- Leading business innovation and co-development
- Lean Service Creation
- Service design project - adapting theory to a real working life project with a commissioner

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

01.01.2025 - 31.07.2025

Anmälningstid

15.06.2024 - 31.12.2024
- 5 sp
Grupp(er)
- SD24P-Å
- SD24H-Å
Antal studerande (min. - max.)

0 - 40

Lärare

Eva Holmberg

Ansvarig enhet

Institutionen för företagsekonomi

Utbildning

Service Design

Vitsordsskala

H-5
Carbon Neutral Hackathon VAL24023-3001 05.11.2024-06.11.2024 3 sp (SD24P-Å, ...) +-
Lärare

Reija Anckar

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

05.11.2024 - 06.11.2024

Anmälningstid

02.07.2024 - 14.10.2024
- 3 sp
Grupp(er)
- SD24P-Å
- FEK24D-Å
- SD24H-Å
- SD23HF-Å
- FEK23D-Å
- SD23HP-Å
Antal studerande (min. - max.)

0 - 25

Lärare

Reija Anckar, Fredrik Strandberg, Edvard Lindfors, Laura Johansson

Ansvarig enhet

Institutionen för företagsekonomi

Utbildning

Service Design

Vitsordsskala

H-5
Carbon Neutral Hackathon VAL24023-3002 16.02.2025-23.04.2025 3 sp +-
Lärare

Reija Anckar

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

16.02.2025 - 23.04.2025

Anmälningstid

11.11.2024 - 21.03.2025
- 3 sp
Antal studerande (min. - max.)

0 - 14

Lärare

Reija Anckar, Edvard Lindfors

Ansvarig enhet

Institutionen för företagsekonomi

Utbildning

Service Design

Vitsordsskala

Godkänd/Underkänd
Finance and Financing SD22LF02-3004 01.01.2025-31.07.2025 5 sp (SD24P-Å, ...) +-
Studieperiodens (kursens) lärandemål

After completing the course, the student is able to:

- analyse and use financial information for decision making and leadership

- understand the key-elements of the financial markets including various forms of financing alternatives

Förkunskapskrav

No prerequisites.

Studieperiodens (kursens) innehåll

- company’s financial performance and value

- relationship between risk and return

- strategic understanding of key financial decisions

- analyzing various financing alternatives

- financial consequences of strategic decisions

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

01.01.2025 - 31.07.2025

Anmälningstid

15.06.2024 - 31.12.2024
- 5 sp
Grupp(er)
- SD24P-Å
- SD24H-Å
Antal studerande (min. - max.)

0 - 40

Lärare

Thomas Finne

Ansvarig enhet

Institutionen för företagsekonomi

Utbildning

Service Design

Vitsordsskala

H-5
Graphic Design VAL23002-3002 01.01.2025-31.07.2025 5 sp (SD24P-Å, ...) +-
Lärare

Reija Anckar

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

01.01.2025 - 31.07.2025

Anmälningstid

02.12.2024 - 31.12.2024
- 5 sp
Grupp(er)
- SD24P-Å
- SD24H-Å
- SD23HF-Å
- SD23HP-Å
Lärare

Reija Anckar

Utbildning

Service Design

Vitsordsskala

H-5
Inlärning i arbete VAL24005-3001 01.08.2024-31.07.2025 5 sp (SD22HF-Å, ...) +-
Studieperiodens (kursens) lärandemål

Innehållet är utformat på ett studerandecentrerat sätt. Det kan till exempel vara: projekt på jobbet, utveckla ditt eget företag, internationella MOOCs eller precis vad som helst som tar dig och ditt företag framåt. Innan du påbörjar dessa studier bör du komma överens om innehållet med din handledare, Reija Anckar eller Eva Holmberg.

Förkunskapskrav

Inga förskunskaper

Studieperiodens (kursens) innehåll

Generellt sett är Work & Study en process där färdigheter som krävs av examen uppnås genom att arbeta och koppla ihop praktiskt arbete med en temarelaterad kunskapsbas. Utöver avlönat arbete kan även volontärarbete eller hobbyverksamhet användas. Du kan göra valbara studier genom verksamhetsförlagd inlärning, om dina arbetsuppgifter stödjer utbildningens lärandemål.

Tilläggsuppgifter

Du bör ha en realistisk idé om vad du ska utveckla på jobbet eller i ditt eget företag.

Lärare

Reija Anckar

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

01.08.2024 - 31.07.2025

Anmälningstid

15.06.2024 - 14.06.2025
- 5 sp
Grupp(er)
- SD22HF-Å
- SD22HP-Å
- SD23HF-Å
- SD23HP-Å
Lärare

Reija Anckar, Eva Holmberg

Ansvarig enhet

Institutionen för företagsekonomi

Utbildning

Service Design

Vitsordsskala

Godkänd/Underkänd
Leadership and Change Management SD22LF01-3004 01.01.2025-31.07.2025 5 sp (SD24P-Å, ...) +-
Studieperiodens (kursens) lärandemål

After completing the course, the student is able to:

- understand the different aims of leadership in relation to the individual, the team and the organisation
- understand and use process models and tools to lead in global, complex and changing environments
- lead organisations towards exceptional customer experience delivery
- analyse and develop his/her own leadership abilities to fit various situations

Förkunskapskrav

No prerequisites.

Studieperiodens (kursens) innehåll

Leader's role for success
The future of leadership
Leading change
Analyzing and building own leadership profile

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

01.01.2025 - 31.07.2025

Anmälningstid

15.06.2024 - 31.12.2024
- 5 sp
Grupp(er)
- SD24P-Å
- SD24H-Å
Antal studerande (min. - max.)

0 - 40

Lärare

Eva Holmberg

Ansvarig enhet

Institutionen för företagsekonomi

Utbildning

Service Design

Vitsordsskala

H-5
Management Accounting VAL230020-3003 01.08.2024-31.12.2024 5 sp (SD24P-Å, ...) +-
Studieperiodens (kursens) lärandemål

After completing the course, the student is able to:

-understand the basics in cost accounting methods and processes for different types of organizations.
-use management accounting reporting for decision making in an organization
-take responsibility for one's own actions and work according to jointly agreed principles and measur

Förkunskapskrav

The course is aimed for Master level students.

Studieperiodens (kursens) innehåll

- Principles, processes and tools of management accounting.
- The organisation and management accounting.
- Direct and indirect costs, fixed and variable costs, overheads, CVP cost variance analysis, Activity-based accounting (ABC).
- Cases

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

01.08.2024 - 31.12.2024

Anmälningstid

02.07.2024 - 31.07.2024
- 5 sp
Grupp(er)
- SD24P-Å
- SD24H-Å
Lärare

Suzana Canteiro Vasconcelos Tavares Heikkilä

Utbildning

Service Design

Vitsordsskala

H-5
Management Accounting VAL230020-3004 31.10.2024-31.12.2024 5 sp (SD24P-Å, ...) +-
Studieperiodens (kursens) lärandemål

After completing the course, the student is able to:

-understand the basics in cost accounting methods and processes for different types of organizations.
-use management accounting reporting for decision making in an organization
-take responsibility for one's own actions and work according to jointly agreed principles and measur

Förkunskapskrav

The course is aimed for Master level students.

Studieperiodens (kursens) innehåll

- Principles, processes and tools of management accounting.
- The organisation and management accounting.
- Direct and indirect costs, fixed and variable costs, overheads, CVP cost variance analysis, Activity-based accounting (ABC).
- Cases

Lärare

Reija Anckar

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

31.10.2024 - 31.12.2024

Anmälningstid

02.07.2024 - 30.11.2024
- 5 sp
Grupp(er)
- SD24P-Å
- SD24H-Å
- SD23HF-Å
- SD23HP-Å
Antal studerande (min. - max.)

0 - 40

Lärare

Suzana Canteiro Vasconcelos Tavares Heikkilä

Utbildning

Service Design

Vitsordsskala

H-5
Master's Thesis Part 1 SD22MT01-3003 01.08.2024-31.07.2025 5 sp (SD24P-Å, ...) +-
Studieperiodens (kursens) lärandemål

The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.

By completing the thesis, the student demonstrates mastery of the following objectives:
- combine theoretical framework and pragmatic work with the contextual needs in a meaningful development project
- network and communicate professionally with relevant organisations and communities
- evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
- possess the knowledge and skills needed to promote sustainable development
- document, report and give presentations of the project and the final results

Förkunskapskrav

No prerequisites.

Studieperiodens (kursens) innehåll

The Master’s thesis process consists of three stages.

The aim of the first stage of the Master's thesis is to continue working on the draft presented earlier on the course Research and Development Methods.

At the first stage of the thesis objective is discussed with the supervisor, and the research project is identified and defined. The thesis project is presented at the starting seminar. After this first seminar the student updates the research plan and it will be evaluated as approved or failed.

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

01.08.2024 - 31.07.2025

Anmälningstid

15.06.2024 - 31.05.2025
- 5 sp
Grupp(er)
- SD24P-Å
- SD24H-Å
- SD23HF-Å
- SD23HP-Å
Lärare

Cindy Forsblom, Reija Anckar, Eva Holmberg, Maria Engberg

Ansvarig enhet

Institutionen för företagsekonomi

Utbildning

Service Design

Vitsordsskala

H-5
Master's Thesis Part 2 SD22MT02-3002 01.08.2024-31.07.2025 10 sp (SD24P-Å, ...) +-
Studieperiodens (kursens) lärandemål

The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.

By completing the thesis, the student demonstrates mastery of the following objectives:
- combine theoretical framework and pragmatic work with the contextual needs in a meaningful development project
- network and communicate professionally with relevant organisations and communities
- evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
- possess the knowledge and skills needed to promote sustainable development
- document, report and give presentations of the project and the final results

Förkunskapskrav

Master's thesis, part 1

Studieperiodens (kursens) innehåll

The Master’s thesis process consists of three stages.

At the second phase the work continues by deepening and widening the theoretical framework based on earlier research and other literature. The goal is to combine the theory with practice. This research phase is presented on the second seminar and discussed with the seminar participants and the supervisors. After the second seminar the student updates the thesis draft.

Lärare

Reija Anckar

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

01.08.2024 - 31.07.2025

Anmälningstid

15.06.2024 - 31.08.2025
- 10 sp
Grupp(er)
- SD24P-Å
- SD24H-Å
- SD23HF-Å
- SD23HP-Å
Lärare

Cindy Forsblom, Reija Anckar, Eva Holmberg

Ansvarig enhet

Institutionen för företagsekonomi

Utbildning

Service Design

Vitsordsskala

H-5
Master's Thesis Part 3 SD22MT03-3003 01.08.2024-31.07.2025 15 sp (SD24P-Å, ...) +-
Studieperiodens (kursens) lärandemål

The Master’s thesis is a demanding development project or research work combining theory, praxis and creation of new knowledge. The thesis subject and aim are based on requirements and needs of working life.

By completing the thesis, the student demonstrates mastery of the following objectives:
- combine theoretical framework and pragmatic work with the contextual needs in a meaningful development project
- network and communicate professionally with relevant organisations and communities
- evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
- possess the knowledge and skills needed to promote sustainable development
- document, report and give presentations of the project and the final results

Förkunskapskrav

Master's thesis, part 1 and 2

Studieperiodens (kursens) innehåll

The Master’s thesis process consists of three stages.

The aim of the third phase is to finalize the thesis. The focus is on completing the research and development work, analysing and presenting the results and the final concepts. The thesis is presented and discussed with the seminar participants and the supervisors.

Finally, the thesis is published and evaluated by the supervisors.

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

01.08.2024 - 31.07.2025

Anmälningstid

15.06.2024 - 31.07.2024
- 15 sp
Grupp(er)
- SD24P-Å
- SD24H-Å
- SD23HF-Å
- SD23HP-Å
Lärare

Reija Anckar, Maria Engberg, Eva Holmberg

Ansvarig enhet

Institutionen för företagsekonomi

Utbildning

Service Design

Vitsordsskala

Godkänd/Underkänd
Service Design Methods and Tools SD22SD02-3008 31.10.2024-31.12.2024 5 sp (SD24P-Å, ...) +-
Studieperiodens (kursens) lärandemål

After completing the course, the student is able to:

- put in practise established, research-based service design methods, especially in order to gain, analyse and utilise customer/user insights
- use different tools to visualise different stages of the service design process
- work proactively and creatively and start, manage, validate and analyse a service design project
- design and offer alternative solutions to service design challenges

Förkunskapskrav

Competency objectives for Service Design Thinking -course or corresponding competences obtained.

Studieperiodens (kursens) innehåll

Service design process:
- starting points, definition
- identification of customer's problems and needs
- strategic planning
- engagement, co-design
- design (idea generation, concept design, prototyping)
- service production
- piloting and launching
- evaluation

Service design methods e.g:
- probes, observation, service safari, interviews, benchmarking, trend analysis, visualisation, prototyping, validation

Service design tools e.g:
- mind map, story board, personas, customer journey map, scenarios, service concept, service blueprint, business model canvas

Service design project - adapting theory to a real working life project with a commissioner

Lärare

Reija Anckar

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

31.10.2024 - 31.12.2024

Anmälningstid

15.06.2024 - 30.10.2024
- 5 sp
Grupp(er)
- SD24P-Å
- SD24H-Å
Antal studerande (min. - max.)

0 - 40

Lärare

Reija Anckar

Ansvarig enhet

Institutionen för företagsekonomi

Utbildning

Service Design

Vitsordsskala

H-5
Service Design and Future Challenges SD22SD05-3003 02.09.2024-31.12.2024 5 sp (SD24H-Å, ...) +-
Studieperiodens (kursens) lärandemål

After completing the course, the student is able to:

- retrieve, analyse and interpret information based on future research methods and anticipatory design methods for service development

- utilise gained new knowledge and design services for future societal and business needs

- manage a future-oriented service design process

- enhance sustainable development, by taking into consideration multi-stakeholder partnerships that share knowledge, expertise, technology, and other resources for future needs of society

Förkunskapskrav

Competense objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course ( 5ects) or corresponding competences obtained.

Studieperiodens (kursens) innehåll

- Gathering, analysing and processing information based on future research methods for future service development
- Anticipatory service design methods
- Scenarios thinking
- Service scenario planning and visualization
- Service design project - adapting theory to a future working life project with a commissioner

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

02.09.2024 - 31.12.2024

Anmälningstid

15.06.2024 - 30.11.2024
- 5 sp
Grupp(er)
- SD24H-Å
- SD23HF-Å
- SD23HP-Å
Antal studerande (min. - max.)

0 - 40

Lärare

Reija Anckar, Eva Holmberg

Ansvarig enhet

Institutionen för företagsekonomi

Utbildning

Service Design

Vitsordsskala

H-5
Strategic Service Design Approach SD22SD06-3003 13.09.2024-31.12.2024 5 sp (SD24H-Å, ...) +-
Studieperiodens (kursens) lärandemål

After completing the course, the student is able to:

- analyse changing situations and utilise design thinking for the challenges of society

- implement service design as a strategic tool for sustainable change processes in businesses and society

- work in an initiative and proactive way for the change

-involve organisations to adopt sustainable practices

Förkunskapskrav

Competence objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course (5 ects) and Service Design and Future Challenges course ( ects) or corresponding competences obtained.

Studieperiodens (kursens) innehåll

- Adapting design thinking in complex development needs of the changing society in a sustainable way
- Policies for sustainable development
- Life-centered design
- Analysing operations, and planning and developing strategies for an organisation to deal with changing situations
- Service design project - adapting theory to a real working life project with a commissioner

Lärare

Reija Anckar

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

13.09.2024 - 31.12.2024

Anmälningstid

15.06.2024 - 12.09.2024
- 5 sp
Grupp(er)
- SD24H-Å
- SD23HF-Å
- SD23HP-Å
Lärare

Reija Anckar, Eva Holmberg

Ansvarig enhet

Institutionen för företagsekonomi

Utbildning

Service Design

Vitsordsskala

H-5
UX Design VAL23032-3003 01.01.2025-31.07.2025 5 sp (SD24P-Å, ...) +-
Studieperiodens (kursens) lärandemål

Objective of the course to provide students with the digital skills needed in user experience design. The students will demonstrate competency by completing individual projects.

Förkunskapskrav

No prerequisites.

Studieperiodens (kursens) innehåll

In the course you will learn to use Figma.

Prestationssätt

Kontaktundervisning

Undervisningsspråk

Engelska

Tajmning

01.01.2025 - 31.07.2025

Anmälningstid

02.12.2024 - 31.12.2024
- 5 sp
Grupp(er)
- SD24P-Å
- SD24H-Å
- SD23HF-Å
- SD23HP-Å
Antal studerande (min. - max.)

0 - 40

Lärare

Linda Jönn

Utbildning

Service Design

Vitsordsskala

H-5

Läsår 2025 - 2026

Inga förverkliganden har kopplats till utbildningen.

Service Design
Högre yrkeshögskoleexamen i företagsekonomi, 90 sp

Tradenom (högre YH)

Läsår 2024 - 2025

Läsår 2025 - 2026

Service DesignHögre yrkeshögskoleexamen i företagsekonomi, 90 sp

Tradenom (högre YH)

Läsår 2024 - 2025

Läsår 2025 - 2026

Service Design
Högre yrkeshögskoleexamen i företagsekonomi, 90 sp