Study Guide

Objective

After completing the course, the student is able to:

- lead a service design project and involve different stakeholders in order to create opportunities for service development
- deepen hers/his insights in co-design in order to facilitate and manage service design processes
- work in different communicative and interactive situations in multidisciplinary teams

Content

- Analysing an organisation’s services with a commissioner to find out areas in need of development (e.g. stakeholder map, customer journey map, service blueprint, business model canvas, value proposition canvas)
- Co-design with staff members and other stakeholders
- Workshop facilitating methods and tools
- Leading groups
- Different types of personalities, ways of working
- SCARF-model
- Service Design Project - adapting theory to a real working life project with a commissioner.

Location and time

13.2.2025 from 8.30 to 16.15 at TUAS EduCIty 1089
6.3.2025 from 8,30 to 16.15 at TUAS EduCity 1089

Materials

Stickdorn, M., Hormess, M. E., Lawrence, A., & Schneider, J. (2018). This Is Service Design Doing: Applying Service Design Thinking in the Real World. O'Reilly Media.
Oher material in Itlearning

Teaching methods

* Lectures
* Project work
* Self-learning and essay writing

Employer connections

Project from industry or from RDI

Exam schedules

Week 11.
Multiple choice exam open whole week

Completion alternatives

Previous projects in codesign

Student workload

Weeks 2-12 2025

Content scheduling

Preassignment
Contact day 13.2
Worshop plan
Project plan
Contact day 6.3
Portfolio (group work)
Learning diray

Evaluation scale

H-5

Assessment methods and criteria

1) Pre-assignment 1-5 (20%)
2)Learning diary including theoretical perspective (20%)
3) Process and reporting of the project and workshop(s) (40%) E+R (PP-presentation)
4) Multiple choice exam (20%)
4) Active participation and interaction in group work (self- and peer-evaluated) (+/-)
5) All the required tasks returned on time

Assessment criteria, fail (0)

The students shows no understanding of codesign
The course project was not implemented

Assessment criteria, satisfactory (1-2)

The students shows limited understanding of codesign
The course project was implemented, but with very limited outcomes

Assessment criteria, good (3-4)

The students shows good understanding of codesign
The course project was implemented and the outcomes very reliable and useful

Assessment criteria, excellent (5)

The students shows excellent understanding of codesign
The course project was implemented and the results were justified well
The outcomes of the course project were at an excellent level

Qualifications

Competency objectives for Service Design Methods and Tools -course or corresponding competences obtained.

Objective

After completing the course, the student is able to:

- lead a service design project and involve different stakeholders in order to create opportunities for service development
- deepen hers/his insights in co-design in order to facilitate and manage service design processes
- work in different communicative and interactive situations in multidisciplinary teams

Content

- Analysing an organisation’s services with a commissioner to find out areas in need of development (e.g. stakeholder map, customer journey map, service blueprint, business model canvas, value proposition canvas)
- Co-design with staff members and other stakeholders
- Workshop facilitating methods and tools
- Leading groups
- Different types of personalities, ways of working
- SCARF-model
- Service Design Project - adapting theory to a real working life project with a commissioner.

Evaluation scale

H-5

Qualifications

Competency objectives for Service Design Methods and Tools -course or corresponding competences obtained.