•   Customer Service, Sales and Social Media SKV24EE01-3001 24.09.2024-31.12.2024  3 credits  (EST24D-V) +-
    Competence objectives of the study unit
    • The students have knowledge about and follow the customer service process and are able to adapt it in customer service situations
    • The students understand and can communicate with different types of customer personalities
    • The students can carry out an analysis of customer needs and take the needs and wishes of the customer into consideration
    • The students understand the importance of and nurture the customer relation
    • The students have knowledge about sales work for products and services
    • The students can plan, apply and analyze content for social media in Beauty and Cosmetics
    • The students can apply, analyze and develop an approach that promotes economic, ecological and social sustainability and consumption through sales work of products and services and through content on social media
    Prerequisites
    No prior prerequisites
    Content of the study unit
    Customer Service Process
    Customer Service and Relation
    Customer Personalities
    Sales Work for Products and Services
    Content for Social Media in Beauty and Cosmetics
    Assessment criteria
    Assessment criteria – satisfactory (1-2)
    The student demonstrates superficial competence and basic understanding of the subject
    Assessment criteria – good (3-4)
    The student demonstrates a competence that is related and linked to the literature
    The student can reflect and motivate from own point of view
    Assessment criteria – excellent (5)
    The student has an immerse competence and shows a deeper understanding of the subject in relation to the upcoming profession
    Name of lecturer(s)

    Johanna Nykamb

    Learning material

    Eek. G, Feldt. M & Pihlsgård. A. (2022). Servicekunskap 1. Liber.
    Erasmine. M & Pihlsgård. A. (2023) Personlig försäljning 1 Fakta och Uppgifter. Liber.
    Skärvad, P., & Olsson, J. (2008). Företagsekonomi 100: Faktabok (14. uppl.). Liber ekonomi. 1, 2, 4,5, 12, 13

    Learning methods

    Lectures, discussions and practical exercises.
    Workshops, assignments, final assignments/ exam

    Objects, timing and methods of assessment

    Examination consists of submitted assignments.
    Deadline for submitted assignments are in November/ December 2024.

    More information is given at course introduction in Moodle.

    Teaching language

    Swedish

    Timing

    24.09.2024 - 31.12.2024

    Enrollment date range

    15.06.2024 - 30.09.2024

    Group(s)
    • EST24D-V
    Responsible unit

    Vaasa

    Teachers and responsibilities

    Johanna Nykamb

    Additional information

    This Course focus on the sustainable goal 8 Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all.



    Economic growth should be a positive force for the whole planet.This is why we must make sure that financial progress creates decent and fulfilling jobs while not harming the environment. We must protect labour rights and once and for all put a stop to modern slavery and child labour. If we promote job creation with expanded access to banking and financial services, we can make sure that everybody gets the benefits of entrepreneurship and innovation.



    Specially 8.3 PROMOTE POLICIES TO SUPPORT JOB CREATION AND GROWING ENTERPRISES

    Promote development-oriented policies that support productive activities, decent job creation, entrepreneurship, creativity and innovation, and encourage the formalization and growth of micro-, small- and medium-sized enterprises, including through access to financial services.

    Degree Programme(s)

    Degree Programme in Beauty and Cosmetics

    Campus

    Vasa, Wolffskavägen 31

    RDI share

    0.00 credits

    Share of online studies

    0.00 credits

    Assessment scale

    H-5

    Practical training and working life co-operation

    For course assignment is the aim to cooperate with working life

    Timing and attendance

    1th October to 13th December 2024, Campus Alere Vaasa

    Student's schedule and workload

    The students work 27 hours/cr.
    In class: 30 hrs
    Self study: 51 hrs
    Total: 81 hrs

    Content scheduling

    Competence objectives of the study unit

    • The students have knowledge about customer service and are able to adapt it in different work situations and for different customers
    • The students understand the importance of and nurture the customer relation
    • The students understand and can communicate with different types of customer personalities
    • The students can carry out an analysis of customer needs and take the needs and wishes of the customer into consideration
    • The students have knowledge about sales work for products and services
    • The students understand the importance of social medias and can use them within customer service
    • The students can plan, apply and analyze content for social media in Beauty Care
    • The students can apply, analyze and develop an approach that promotes sustainable development

    Customer Service and Relation
    Customer Personalities
    Sales Work for Products and Services
    Social Media
    Content for Social Media in Beauty Care

    No prerequisite is needed

    Assessment criteria
    Assessment criteria – satisfactory (1-2)

    Studerande påvisar en ytlig kompetens och grundläggande förståelse för ämnet (not translated)

    Assessment criteria – good (3-4)

    Studerande påvisar en kompetens som relateras och kopplas till litteraturen
    Studerande kan reflektera och motivera egna synpunkter (not translated)

    Assessment criteria – excellent (5)

    Studerande har en fördjupad kompetens och visar en djupare förståelse för ämnet i relation till det kommande yrket (not translated)