Johanna Nykamb
Eek. G, Feldt. M & Pihlsgård. A. (2022). Servicekunskap 1. Liber.
Erasmine. M & Pihlsgård. A. (2023) Personlig försäljning 1 Fakta och Uppgifter. Liber.
Skärvad, P., & Olsson, J. (2008). Företagsekonomi 100: Faktabok (14. uppl.). Liber ekonomi. 1, 2, 4,5, 12, 13
Lectures, discussions and practical exercises.
Workshops, assignments, final assignments/ exam
Examination consists of submitted assignments.
Deadline for submitted assignments are in November/ December 2024.
More information is given at course introduction in Moodle.
Swedish
01.10.2024 - 31.12.2024
15.06.2024 - 30.09.2024
Vaasa
Johanna Nykamb
This Course focus on the sustainable goal 8 Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all.
Economic growth should be a positive force for the whole planet.This is why we must make sure that financial progress creates decent and fulfilling jobs while not harming the environment. We must protect labour rights and once and for all put a stop to modern slavery and child labour. If we promote job creation with expanded access to banking and financial services, we can make sure that everybody gets the benefits of entrepreneurship and innovation.
Specially 8.3 PROMOTE POLICIES TO SUPPORT JOB CREATION AND GROWING ENTERPRISES
Promote development-oriented policies that support productive activities, decent job creation, entrepreneurship, creativity and innovation, and encourage the formalization and growth of micro-, small- and medium-sized enterprises, including through access to financial services.
Degree Programme in Beauty and Cosmetics
Vasa, Wolffskavägen 31
0.00 credits
0.00 credits
H-5
For course assignment is the aim to cooperate with working life
1th October to 13th December 2024, Campus Alere Vaasa
The students work 27 hours/cr.
In class: 30 hrs
Self study: 51 hrs
Total: 81 hrs
Competence objectives of the study unit
• The students have knowledge about customer service and are able to adapt it in different work situations and for different customers
• The students understand the importance of and nurture the customer relation
• The students understand and can communicate with different types of customer personalities
• The students can carry out an analysis of customer needs and take the needs and wishes of the customer into consideration
• The students have knowledge about sales work for products and services
• The students understand the importance of social medias and can use them within customer service
• The students can plan, apply and analyze content for social media in Beauty Care
• The students can apply, analyze and develop an approach that promotes sustainable development
Customer Service and Relation
Customer Personalities
Sales Work for Products and Services
Social Media
Content for Social Media in Beauty Care
No prerequisite is needed
Studerande påvisar en ytlig kompetens och grundläggande förståelse för ämnet (not translated)
Studerande påvisar en kompetens som relateras och kopplas till litteraturen
Studerande kan reflektera och motivera egna synpunkter (not translated)
Studerande har en fördjupad kompetens och visar en djupare förståelse för ämnet i relation till det kommande yrket (not translated)