•   Practice: Work within Customer Service SKV24PR01-3001 01.04.2025-01.06.2025  10 credits  (EST24D-V) +-
    Competence objectives of the study unit
    • The students are familiar with organizations and companies within the industry
    • The students can analyze the psychological and physical work environment and are able to give proposals for development
    • The students can analyze the possibilities and obstacles for workplace development
    • The students have a wider knowledge in the field of interest within the industry
    • The students have applied their knowledge from theoretical and practical courses in practice
    • The students can carry out basic beauty care treatments and services within industry
    • The students can analyze different processes of work and different situations of customer service
    • The students understand the importance of marketing and sales in the company
    • The students have started a professional development of their own competence skills and professional identity
    • The students can apply, analyze and develop an approach that promotes sustainability
    Prerequisites
    The majority of courses for the current academic year
    Content of the study unit
    Industry Organizations and Companies
    Psychological and Physical Work Environment
    Workplace Development
    Work Assignments and Services within Industry
    Processes of Work
    Basic Treatments and Services
    Customer Service
    Marketing and Sales
    Professional Development
    Name of lecturer(s)

    Jaana Ylimartimo-Nybäck

    Learning material

    Information on Moodle.
    According to the supervisor´s instructions.
    Students follow the thesis writing instructions for Novia UAS.

    Learning methods

    Internship weeks 14-22, 31st March-30th May 2024

    Information 10th January, 2025, 12:00-13:30 in Campus Alere Vaasa
    Deadline for registration 20th February 2025. Registration send by E-mail to johanna.nykamb@novia.fi
    Internship Seminar 2nd June 2025, 9:00-13:00 via Teams (Mandatory). Link in Moodle

    Objects, timing and methods of assessment

    Pass/Fail

    Internship is approved with pass/not passed.
    Criteria for internship assessment is presented at the occasion of internship information.

    Teaching language

    Swedish

    Timing

    01.04.2025 - 01.06.2025

    Enrollment date range

    01.12.2024 - 31.03.2025

    Group(s)
    • EST24D-V
    Responsible unit

    Faculty of Health and Welfare

    Teachers and responsibilities

    Johanna Nykamb

    Additional information

    Internship is approved with pass/not passed.

    Criteria for internship assessment is presented at the occasion of internship information

    Degree Programme(s)

    Degree Programme in Beauty and Cosmetics

    Campus

    Vasa, Wolffskavägen 31

    RDI share

    0.00 credits

    Share of online studies

    0.00 credits

    Assessment scale

    H-5

    Alternative methods of attainment for implementation

    Approved internship, approved internship report and internship documents.
    Individual feedback is given by the supervisor at the internship place. Feedback is given at the webinar.
    Mandatory participation in the seminary

    Practical training and working life co-operation

    Internship is carried out in working life.

    Internationa connections

    Possible international internship places.

    Student's schedule and workload

    The students work 38 hours/cp.
    In class: 8hrs
    Self studies: 190hrs
    Total: 190hrs

    Content scheduling

    More information is given at the occasion of internship information