Study Guide

Objective

After completing the course, the student is able to:

- retrieve, analyse and interpret information based on future research methods and anticipatory design methods for service development

- utilise gained new knowledge and design services for future societal and business needs

- manage a future-oriented service design process

- enhance sustainable development, by taking into consideration multi-stakeholder partnerships that share knowledge, expertise, technology, and other resources for future needs of society

Content

- Gathering, analysing and processing information based on future research methods for future service development
- Anticipatory service design methods
- Scenarios thinking
- Service scenario planning and visualization
- Service design project - adapting theory to a future working life project with a commissioner

Location and time

Contact lessons
Thursday 29.8.2024 8.30-16.15 Service Design and Future Challenges TUAS ICT City 3029
Friday 11.10.2024 8.30-16.15 Service Design and Future Challenges TUAS ICT City 3029

Coaching (Ms Teams, not compulsory)
Tuesday 17.9.2023 at 16 - 17
Tuesday 1.10. at 16 – 17

Deadlines
Research plan, deadline on Friday September 20
Presentation of key findings (PowerPoint or video), deadline on Tuesday October 1
Final report, deadline on Friday October 11

Materials

To be announced on ITslearning in autumn 2024

Teaching methods

Lectures, teamwork, discussions, coaching, development projects

Employer connections

Commissioned projects.

Completion alternatives

To be agreed with the course teachers.

Evaluation scale

H-5

Assessment methods and criteria

Assessment
20 % Research plan
Grade 1
The students demonstrate a basing understanding of the research topic. The research and development ideas are simple and clear. There is a simple structure in the plan. Somewhat original thinking is shown.
Grade 3
The students show a good understanding of the research topic. Ideas are presented clearly with some detail. A logical structure with clear sections is followed. Original thinking and creativity is demonstrated.
Grade 5
The students demonstrate a thorough understanding of the research and development topic. Ideas are presented clearly with depth and detail. The format is well-structured and has clear sections and sub-sections. The students show high levels of original thinking and creativity.

80 % Report
Grade 1
The students include basic information that is relevant to the topic. Simple, imaginative scenarios are presented. Drawings and simple visuals support the report. The topic is described in an interesting way.
Grade 3
The students provide detailed and relevant information. They develop realistic and imaginative scenarios. Visuals and text are used effectively to support the report. The students show enthusiasm and interest in the topic.
Grade 5
The students provide comprehensive and relevant information in the report. They develop complex and realistic scenarios. A variety of visuals and text support the report. The students demonstrate a deep engagement with the topic.

Qualifications

Competense objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course ( 5ects) or corresponding competences obtained.