Study Guide

Objective

After completing the course, the student is able to:

- analyse changing situations and utilise design thinking for the challenges of society

- implement service design as a strategic tool for sustainable change processes in businesses and society

- work in an initiative and proactive way for the change

-involve organisations to adopt sustainable practices

Content

- Adapting design thinking in complex development needs of the changing society in a sustainable way
- Policies for sustainable development
- Life-centered design
- Analysing operations, and planning and developing strategies for an organisation to deal with changing situations
- Service design project - adapting theory to a real working life project with a commissioner

Location and time

Friday 1.11.2024 8.30-16.15 Strategic Service Design Approach TUAS ICT City
Thursday 28.11.2024 8.30-16.15 Strategic Service Design Approach TUAS ICT City

Materials

Buehring, J. & Bishop, P.C. 2020. Foresight and Design: New Support for Strategic DecisionMaking. She Ji: The Journal of Design, Economics and Innovation. Volume 6, Issue 3, Autumn2020, pp 408 – 432. https://www.sciencedirect.com/science/article/pii/S2405872620300423

Kehusmaa, K. 2010. Strategiatyö – Organisaation voimanlähde. https://kauppakamaritieto-fi.ezproxy.turkuamk.fi/ammattikirjasto/teos/strategiatyo2010#kohta:Strategiaty((f6)((20)((2013)((20)organisaation((20)voimanl((e4)hde

Kerestegian, S. 2019. Life-centred Design.
https://creativeregion.org/wp-content/uploads/2019/07/Stiven-Kerestegian-on-Life-Centred-Design.pdf

Lucidchart. 2021. Top Frameworks for Strategic Planning.https://www.lucidchart.com/blog/strategic-planning-frameworks

Mager, B. 2020. The Future of Service Design.https://www.academia.edu/44459133/The_Future_of_Service_Design

Owens, J. 2019. 10 Principles of Life-centered Design. How we May Begin to Design for a Futureof Inclusivity.
https://medium.com/the-sentient-files/10-principles-of-life-centered-design-3c5f543414f3

Salmela, K. 2020. Strateginen palvelumuotoilu - kohti vaikuttavampaa palvelukehitystä. LaureaUAS. Master’s thesis.
https://www.theseus.fi/bitstream/handle/10024/353899/Salmela_Kim.pdf?sequence=2

Stroh, P. J. 2014. Business strategy: Plan, execute, win!https://ebookcentral.proquest.com/lib/turkuamk-ebooks/reader.action?docID=1651191

Suri, J.F. 2019. The Future is Life-centered. Podcast. https://www.mixed-methods.org/episodes/2019/7/24/the-future-is-symbiotic-jane-fulton-suri-ideo

Trischler, J., & Charles, M. 2019. The application of a service ecosystems lens to public policyanalysis and design: exploring the frontiers. Journal of Public Policy & Marketing. Vol. 38(1), 19-35. https://journals.sagepub.com/doi/full/10.1177/0743915618818566

Trollbäck & Company. The New Division. (n.d.) The Global Goals Design.
https://www.thenewdivision.world/globalgoals

Wataya, H. 2020. Designing for Change through Life Centered Approach.
https://www.linkedin.com/pulse/designing-change-through-life-centered-approach-helena-wataya?articleId=6666080714812866560

2030 Agenda for Sustainable Development
https://kestavakehitys.fi/en/agenda2030

Additional links to tools will be published on the learning platform.

Teaching methods

Lectures and group work.
Strategic service design project work for a commissioner as a group work
Presentations.
Peer feedback.

Employer connections

The course and the project are a continuation of the previous course Service Design and Future Challenges, possibly with the same commissioner.

The purpose of the study project is to develop strategies and services for the commissioner.

You will work in groups of 3 – 4 persons. Your goal during the course is to create a strategy (vision, mission, values and culture) with service concepts, and finally design a road map for cooperation and engagement of stakeholders concerning the strategy.

Exam schedules

The deadline for the final assignment (process portfolio and video/oral presentation) will be published later.
Deadline for overdue assignments will be published later.

Completion alternatives

According to the principles for credit transfer.

Student workload

Workload approximately 135 h:
- Contact sessions ca 16 h
- Distance studies ca 119 h

Pre-assignment 4 h
Research and service design project 80 h
Report, and video/oral presentation for the commissioner 35 h

Evaluation scale

H-5

Assessment methods and criteria

All the assignments returned in time.
Active participation and interaction in the group work
Report of the process and results including service concepts and strategy, and a video presentation for the commissioner.

Assessment criteria of project work:
Analytical approach
Usage of appropriate methods and tools for development
Contents of service concepts and strategy
Informativeness of documentation

Lecturers’, self and peer evaluation

Scale 1 – 5

Assessment criteria, fail (0)

- Quantity: the work is not completed and or;
- Quality: the minimum content requirements are not met

Assessment criteria, satisfactory (1-2)

Sufficient 1
Theory and methodology are poorly understood and implemented in real life project.
Research, service design, communication and documentation are hardly acceptable.
Active participation.

Satisfactory 2
Appear to grasp theory and have made a start in showing its applicability in real life project.
Research, service design, communication and documentation are acceptable.
Active participation.

Assessment criteria, good (3-4)

Good 3
Understanding of theory and applicability of methods in real life project, but work could bestronger.
Research, service design, communication and documentation are good.
Active participation.

Very Good 4
General understanding of theory and methods, very good implementation in real life project.
Reliable research, innovative service design and communication and documentation on goodlevel.
Very active participation.

Assessment criteria, excellent (5)

Excellent 5
Mastery of theory and methods, proficiency of implementation of them in real-life project.
Outstanding research, innovative service design and excellent communication anddocumentation.
Very active participation.

Qualifications

Competence objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course (5 ects) and Service Design and Future Challenges course ( ects) or corresponding competences obtained.