Study Guide

Objective

The student:
- can describe the company's corporate social responsibility and knows how it can be measured
- is familiar with and is able to argue for ethical and environmental aspects from a business perspective
- can analyze markets, customer behavior and production from a quality perspective
- is familiar with different quality systems and their importance from a management perspective

Content

- corporate responsibility
- sustainable development
- quality management
- quality systems

Location and time

Spring 2025

Materials

B. Bergman, B. Klefsjö. Quality – from Customer Needs to Customer Satisfaction. Studentlitteratur.
T. Borglund, H. De Geer, S. Sweet. CSR and Sustainable Business. Sanoma Utbildning.

Teaching methods

- lectures
- exercises
- presentations
- individual studies

Exam schedules

Will be announced at the start of the course

Completion alternatives

Pass in exercises, presentations, and examination

Student workload

108 working hours

Evaluation scale

H-5

Assessment methods and criteria

- Analytical and logical competence
- Intrapreneur and extrapreneur competence
- Expertise competence
- International competence
- Interaction and networking skills
- Quality, market and success
- Quality in development and production
- Quality management and quality systems

Knowledge in and understanding of:
- International and national directives for CSR
- Ethical aspects of corporate responsibility
- Different types of stakeholders
- Social responsibility
- Environmental responsibility
- Financial responsibility and connection to CSR in corporate strategy
- Business benefits of CSR and sustainability
- Companies as drivers for social change
- CSR reporting

Assessment criteria, fail (0)

- is not aware of systems that help companies better understand their social responsibility
- lacks an understanding of how social responsibility is linked to profitability and success
- lacks an understanding of the individual's responsibility to contribute to sustainable development
- lacks an understanding that companies' operations have international dimensions
- lacks an understanding of the various aspects of a company's social responsibility: economic, environmental, social and ethical
- lacks an understanding of the importance of product quality and customer focus, as well as the link between quality and profitability
- lacks an understanding of the importance of quality issues in product development, production and process control
- lacks an understanding of the importance of quality-focused leadership and the use of quality systems
-l acks an understanding of CSR as a whole described above as a whole

Assessment criteria, satisfactory (1-2)

- is familiar with various follow-up systems that help companies increase awareness of their social responsibility
- understands how social responsibility is linked to the profitability and success
- understands the individual's responsibility to contribute to sustainable development
- understands that the company's business has international dimensions
- understands the different aspects of a company's social responsibility: economic, environmental, social and ethical
- understands the importance of product quality, customer focus, and the connection between quality and profitability
- understands the quality issues’ role in product development, production and process control
- understands the importance of quality focused leadership and the use of quality systems

Assessment criteria, good (3-4)

- can name and describe different measuring systems for corporate responsibility
- understands corporate social role of being successful both in the market of production factors and market performance
- understands business opportunities and constraints in the pursuit of sustainable development
- can describe how companies affect and are affected by the decisions of the social and environmental dimensions in a global economy
- can describe the connection between the company and its stakeholders
- can analyze markets and customer behavior from a quality perspective
- can analyze product development, design and production, from a quality perspective
- can describe the importance and use of quality management in different organizations

Assessment criteria, excellent (5)

- can motivate the choice and use of different gauges for corporate responsibility
- can objectively formulate and argue their position on liability
- can discuss the complex relationship between individuals, communities and business
- can argue their position on ethical and environmental issues
- can argue in matters concerning the management of stakeholder relationships
- can apply quality related methods and tools in analyzes of and decisions about products and markets
- is able to consider and apply different quality dimensions in product development and production planning
- can apply quality aspects and quality systems to leadership issues and decisions

Qualifications

- None