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Practice: Work within Customer ServiceLaajuus (10 cr)

Code: BC25SI01

Credits

10 op

Objective

• The students are familiar with organizations and companies within the industry
• The students can analyze the psychological and physical work environment and are able to give proposals for development
• The students can analyze the possibilities and obstacles for workplace development
• The students have a wider knowledge in the field of interest within the industry
• The students have applied their knowledge from theoretical and practical courses in practice
• The students can carry out basic beauty care treatments and services within industry
• The students can analyze different processes of work and different situations of customer service
• The students understand the importance of marketing and sales in the company
• The students have started a professional development of their own competence skills and professional identity
• The students can apply, analyze and develop an approach that promotes sustainability

Content

Industry Organizations and Companies
Psychological and Physical Work Environment
Workplace Development
Work Assignments and Services within Industry
Processes of Work
Basic Treatments and Services
Customer Service
Marketing and Sales
Professional Development

Qualifications

The majority of courses for the current academic year

Assessment criteria, approved/failed

The student possesses a basic competence in the subject / The student does not show sufficient competence in the subject