Practice: Work within Customer Service (10 sp)
Kod: BC25SI01-3001
Förverkligandets information
Anmälningstid
01.12.2025 - 29.03.2026
Tajmning
30.03.2026 - 29.05.2026
Antal studiepoäng
10 sp
Prestationssätt
Kontaktundervisning
Ansvarig enhet
Institutionen för hälsa och välfärd
Verksamhetspunkt
Vasa, Wolffskavägen 31
Undervisningsspråk
- Englanti
Utbildning
- Degree Programme in Beauty Care
Lärare
- Vasa Estenom
Lärare
Jaana Ylimartimo-Nybäck
Grupper
-
BC25D-VBeauty Care, full-time studies, 2025
Lärandemål
• The students are familiar with organizations and companies within the industry
• The students can analyze the psychological and physical work environment and are able to give proposals for development
• The students can analyze the possibilities and obstacles for workplace development
• The students have a wider knowledge in the field of interest within the industry
• The students have applied their knowledge from theoretical and practical courses in practice
• The students can carry out basic beauty care treatments and services within industry
• The students can analyze different processes of work and different situations of customer service
• The students understand the importance of marketing and sales in the company
• The students have started a professional development of their own competence skills and professional identity
• The students can apply, analyze and develop an approach that promotes sustainability
Innehåll
Industry Organizations and Companies
Psychological and Physical Work Environment
Workplace Development
Work Assignments and Services within Industry
Processes of Work
Basic Treatments and Services
Customer Service
Marketing and Sales
Professional Development
Tid och plats
Internship weeks 14-22, March 30-May 29, 2026
Internship Information in January, 2026
Deadline for registration:
Internship Seminar in June 2026, online (Mandatory)
Studiematerial och rekommenderad litteratur
Information on Moodle.
According to the supervisor´s instructions.
Students follow the thesis writing instructions for Novia UAS.
Undervisningsmetoder
Internship weeks 14-22, March 30-May 29, 2026
Praktik- och arbetslivssamarbete
Internship is carried out in working life
Internationella kontakter
Possible international internship places
Förverkligandets alternativa prestationssätt
Approved internship, approved internship report and internship documents.
Individual feedback is given by the supervisor at the internship place. Feedback is given at the webinar.
Mandatory participation in the seminar
Studerandes tidsanvändning och belastning
The students work 255h in total for 10cr.
Periodisering av innehållet
More information is given at the occasion of internship information
Tilläggsuppgifter för studerande
Internship is approved with pass/fail.
Criteria for internship assessment is presented at the occasion of internship information
Vitsordsskala
H-5
Bedömningskriterier, godkänt/underkänt
The student possesses a basic competence in the subject / The student does not show sufficient competence in the subject
Bedömningsmetoder (förverkligande) och -kriterier (studieperioder/kurser)
Pass/Fail
Internship is approved with pass/not passed.
Criteria for internship assessment is presented at the occasion of internship information.
Förkunskapskrav
The majority of courses for the current academic year