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Practice: Work within Customer Service (10 sp)

Kod: BC25SI01-3001

Förverkligandets information


Anmälningstid

01.12.2025 - 29.03.2026

Tajmning

30.03.2026 - 29.05.2026

Antal studiepoäng

10 sp

Prestationssätt

Kontaktundervisning

Ansvarig enhet

Institutionen för hälsa och välfärd

Verksamhetspunkt

Vasa, Wolffskavägen 31

Undervisningsspråk

  • Englanti

Utbildning

  • Degree Programme in Beauty Care

Lärare

  • Vasa Estenom

Lärare

Jaana Ylimartimo-Nybäck

Grupper

  • BC25D-V
    Beauty Care, full-time studies, 2025

Lärandemål

• The students are familiar with organizations and companies within the industry
• The students can analyze the psychological and physical work environment and are able to give proposals for development
• The students can analyze the possibilities and obstacles for workplace development
• The students have a wider knowledge in the field of interest within the industry
• The students have applied their knowledge from theoretical and practical courses in practice
• The students can carry out basic beauty care treatments and services within industry
• The students can analyze different processes of work and different situations of customer service
• The students understand the importance of marketing and sales in the company
• The students have started a professional development of their own competence skills and professional identity
• The students can apply, analyze and develop an approach that promotes sustainability

Innehåll

Industry Organizations and Companies
Psychological and Physical Work Environment
Workplace Development
Work Assignments and Services within Industry
Processes of Work
Basic Treatments and Services
Customer Service
Marketing and Sales
Professional Development

Tid och plats

Internship weeks 14-22, March 30-May 29, 2026

Internship Information in January, 2026
Deadline for registration:
Internship Seminar in June 2026, online (Mandatory)

Studiematerial och rekommenderad litteratur

Information on Moodle.
According to the supervisor´s instructions.
Students follow the thesis writing instructions for Novia UAS.

Undervisningsmetoder

Internship weeks 14-22, March 30-May 29, 2026

Praktik- och arbetslivssamarbete

Internship is carried out in working life

Internationella kontakter

Possible international internship places

Förverkligandets alternativa prestationssätt

Approved internship, approved internship report and internship documents.
Individual feedback is given by the supervisor at the internship place. Feedback is given at the webinar.
Mandatory participation in the seminar

Studerandes tidsanvändning och belastning

The students work 255h in total for 10cr.

Periodisering av innehållet

More information is given at the occasion of internship information

Tilläggsuppgifter för studerande

Internship is approved with pass/fail.
Criteria for internship assessment is presented at the occasion of internship information

Vitsordsskala

H-5

Bedömningskriterier, godkänt/underkänt

The student possesses a basic competence in the subject / The student does not show sufficient competence in the subject

Bedömningsmetoder (förverkligande) och -kriterier (studieperioder/kurser)

Pass/Fail

Internship is approved with pass/not passed.
Criteria for internship assessment is presented at the occasion of internship information.

Förkunskapskrav

The majority of courses for the current academic year