Study Guide

Objective

• The students have knowledge about and follow the customer service process and are able to adapt it in customer service situations
• The students understand and can communicate with different types of customer personalities
• The students can carry out an analysis of customer needs and take the needs and wishes of the customer into consideration
• The students understand the importance of and nurture the customer relation
• The students have knowledge about sales work for products and services
• The students can plan, apply and analyze content for social media in Beauty and Cosmetics
• The students can apply, analyze and develop an approach that promotes economic, ecological and social sustainability and consumption through sales work of products and services and through content on social media

Content

Customer Service Process
Customer Service and Relation
Customer Personalities
Sales Work for Products and Services
Content for Social Media in Beauty and Cosmetics

Qualifications

No prior prerequisites

Assessment criteria, satisfactory (1)

The student demonstrates superficial competence and basic understanding of the subject

Assessment criteria, good (3)

The student demonstrates a competence that is related and linked to the literature
The student can reflect and motivate from own point of view

Assessment criteria, excellent (5)

The student has an immerse competence and shows a deeper understanding of the subject in relation to the upcoming profession