Study Guide

Objective

After completing the course, the student is able to:

- lead a service design project and involve different stakeholders in order to create opportunities for service development
- deepen hers/his insights in co-design in order to facilitate and manage service design processes
- work in different communicative and interactive situations in multidisciplinary teams

Content

- Analysing an organisation’s services with a commissioner to find out areas in need of development (e.g. stakeholder map, customer journey map, service blueprint, business model canvas, value proposition canvas)
- Co-design with staff members and other stakeholders
- Workshop facilitating methods and tools
- Leading groups
- Different types of personalities, ways of working
- SCARF-model
- Service Design Project - adapting theory to a real working life project with a commissioner.

Qualifications

Competency objectives for Service Design Methods and Tools -course or corresponding competences obtained.