Study Guide

Objective

After completing the course, the student is able to:

- retrieve, analyse and interpret information based on future research methods and anticipatory design methods for service development

- utilise gained new knowledge and design services for future societal and business needs

- manage a future-oriented service design process

- enhance sustainable development, by taking into consideration multi-stakeholder partnerships that share knowledge, expertise, technology, and other resources for future needs of society

Content

- Gathering, analysing and processing information based on future research methods for future service development
- Anticipatory service design methods
- Scenarios thinking
- Service scenario planning and visualization
- Service design project - adapting theory to a future working life project with a commissioner

Location and time

Contact lessons
Thursday 29.8.2024 8.30-16.15 Service Design and Future Challenges TUAS ICT City 3029
Friday 11.10.2024 8.30-16.15 Service Design and Future Challenges TUAS ICT City 3029

Coaching (Ms Teams, not compulsory)
Tuesday 17.9.2023 at 16 - 17
Tuesday 1.10. at 16 – 17

Deadlines
Research plan, deadline on Friday September 20
Presentation of key findings (PowerPoint or video), deadline on Tuesday October 1
Final report, deadline on Friday October 11

Materials

To be announced on ITslearning in autumn 2024

Teaching methods

Lectures, teamwork, discussions, coaching, development projects

Employer connections

Commissioned projects.

Completion alternatives

To be agreed with the course teachers.

Evaluation scale

H-5

Assessment methods and criteria

Assessment
20 % Research plan
Grade 1
The students demonstrate a basing understanding of the research topic. The research and development ideas are simple and clear. There is a simple structure in the plan. Somewhat original thinking is shown.
Grade 3
The students show a good understanding of the research topic. Ideas are presented clearly with some detail. A logical structure with clear sections is followed. Original thinking and creativity is demonstrated.
Grade 5
The students demonstrate a thorough understanding of the research and development topic. Ideas are presented clearly with depth and detail. The format is well-structured and has clear sections and sub-sections. The students show high levels of original thinking and creativity.

80 % Report
Grade 1
The students include basic information that is relevant to the topic. Simple, imaginative scenarios are presented. Drawings and simple visuals support the report. The topic is described in an interesting way.
Grade 3
The students provide detailed and relevant information. They develop realistic and imaginative scenarios. Visuals and text are used effectively to support the report. The students show enthusiasm and interest in the topic.
Grade 5
The students provide comprehensive and relevant information in the report. They develop complex and realistic scenarios. A variety of visuals and text support the report. The students demonstrate a deep engagement with the topic.

Qualifications

Competense objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course ( 5ects) or corresponding competences obtained.

Objective

After completing the course, the student is able to:

- retrieve, analyse and interpret information based on future research methods and anticipatory design methods for service development

- utilise gained new knowledge and design services for future societal and business needs

- manage a future-oriented service design process

- enhance sustainable development, by taking into consideration multi-stakeholder partnerships that share knowledge, expertise, technology, and other resources for future needs of society

Content

- Gathering, analysing and processing information based on future research methods for future service development
- Anticipatory service design methods
- Scenarios thinking
- Service scenario planning and visualization
- Service design project - adapting theory to a future working life project with a commissioner

Location and time

Contact lessons:
25.8.2023 at 8.30 - 12.00
26.8.2023 at 8.30 - 12.00
29.9.2023 at 13.00 - 16.15
30.9.2023 at 13.00 - 16.15

Contact lessons lessons are in Novia´s premises, Henrikinkatu 7, Turku.

Materials

Aalto University. 2020. Weak signals bring messages from the future
https://www.aalto.fi/en/news/weak-signals-bring-messages-from-the-future

Ahvenharju, S., Minkkinen, M. & Lalot, F. 2019. The five Dimensions of Futures Consciousness. Futures 104 (2018)1–13.
https://winlandtutkimus.fi/wp-content/uploads/2019/02/AhvenharjuEtAl.pdf

Dufva, M. Articles of future research on Sitra. https://www.sitra.fi/en/people/mikko-dufva/

Durst, C., Durst, M. & Saffer, M. 2017. Weak Signals, Hypes or Trends – Identify Innovation Opportunities and stayahead of your Game.
https://www.researchgate.net/publication/315459689_Weak_Signals_Hypes_or_Trends_-_Identify_Innovation_Opportunities_and_stay_ahead_of_your_Game

Jörgensen, S. & Pedersen, L.J.T. 2018. Restart Sustainable Business Model Innovation. (e-book)
https://library.oapen.org/bitstream/id/1ff59df3-7e36-41f6-bde5-11ca5f263b20/1007028.pdf

Kelly, M. 2012. Owning our Future. The Emerging Ownership Revolution. (e-book)
https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=915456

Kuisma, K. 2018. Service Design meets Futures Design. https://medium.com/new-things-co/service-design-meets-futures-design-164fd64d142f

Lindgren, M. & Bandhold, H. 2009. Scenario Planning: The link between future and strategy. Palgrave Macmillan.

Mager, B. 2020. The Future of Service Design.https://www.academia.edu/44459133/The_Future_of_Service_Design
https://www.researchgate.net/publication/285895246_Foresight_and_Service_Design_Boosting_Dynamic_Capabilities_in_Service_Innovation

Van Patter, G.K., Pastor, E. & Jones, P. 2020. Rethinking Design Thinking: Making Sense of the Future That HasAlready Arrived. Humantific & NextDesign Leadership Network.

Teaching methods

Lectures, group work
Service design project work for a commissioner
Presentations
Peer evaluation
Learning diary

Exam schedules

A pre-assignment will be published in ITSlearning platform 15 th of June by 4 pm.

Completion alternatives

According to the principles for credit transfer.

Student workload

Workload approximately 135 h:
- Contact sessions ca 20 h
- Distance studies 115 h

Pre-assignment 20 h
PESTLE-analysis and project plan 15 h
Research and service design project 60 h
Process portfolio 15 h
Self and peer feedback 4 h
Presentations 5 h
Learning diary 16 h

Further information

The course is realized as a service design project work for a commissioner, which is published in Itslearning.
The purpose of the study project is to innovate future services and to research what kind of sustainable services and service possibilities would be needed in the future, year 2050.
The course starts with an individual pre-assignment researching the political, economic, social, technological, legal,and environmental factors of commissioner's services during the summer. Otherwise the project is done as a group work.

Responsible teachers Reija Anckar (Novia) and Riikka Kulmala (Tuas).

Evaluation scale

H-5

Assessment methods and criteria

Objects and methods of assessment:
The process portfolio, which describes the progress of the whole process from the brief to the end with different research and service design development stages. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process.

Assessment criteria of the process portfolio:
- Analytical approach
- Applying of future research and service design methods for innovative problem solving
- Development process of the ideas to future service scenarios
- Informativeness and visualisation of the process portfolio
Project management competences.
Active participation and interaction in the group work.
All the required tasks returned in time.
Lecturers´, self and peer evaluation. Scale 0-5.

Assessment criteria, fail (0)

- Quantity: the work is not completed and or;
- Quality: the minimum content requirements are not met

Assessment criteria, satisfactory (1-2)

1 Sufficient
- Ability to reflect and communicate are hardly acceptable
2 Satisfactory
-Ability to reflect and communicate are on an acceptable level
-Appears to grasp the theory

Assessment criteria, good (3-4)

3 Good
- Capacity of thinking and ability to communicate are good
- Shows good understanding and reflection of theory
4 Very good
Capacity of thinking and ability to communicate are very good
- Shows very good understanding of the topics and reflection of theory

Assessment criteria, excellent (5)

5 Excellent
-Mastery of theory and ability to open up one’s insights
-Outstanding thoughts and ability to communicate

Qualifications

Competense objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course ( 5ects) or corresponding competences obtained.