Study Guide

Objective

Student can
-describe the company's social responsibility and know how this can be measured
-describe and argue ethical and environmental issues from a business economic perspective
-analyze markets, customer behavior and production from a quality perspective
-knows about quality systems and their importance from a management perspective

Content

-corporate social responsibility
-sustainable development
-quality control
-qualitysystems

Location and time

spring 2023

Materials

B. Bergman, B. Klefsjö. Quality – from Customer Needs to Customer Satisfaction. Studentlitteratur.
T. Borglund, H. De Geer, S. Sweet. CSR and Sustainable Business. Sanoma Utbildning.

Teaching methods

- lectures
- exercises
- presentations
- individual studies

Exam schedules

will be announced at the start of the course

Completion alternatives

Pass in exercises, presentations, and examination

Student workload

135 working hours

Evaluation scale

H-5

Assessment criteria, satisfactory (1)

knows about various follow-up systems that help companies increase their understanding of their corporate social responsibility
Understands how corporate social responsibility is linked to profitability and success.
understands the individual's responsibility to contribute to sustainable development
Understands that business operations have international dimensions
understands the various aspects of a company's social responsibility: economic, environmental, social and ethical
Understands the importance of product quality, customer focus, and the link between quality and profitability
Understands the importance of quality issues in product development, production and process control
Understands the importance of quality focused leadership and the use of quality systems

Assessment criteria, good (3)

Can name and describe different measurement systems for corporate responsibility.
Understands the role of CSR in being successful in both the production factors market and the performance market.
Understands the opportunities and limitations of companies in the pursuit of sustainable development.
Can describe how companies influence and are influenced by decisions with social and ecological dimensions in a global economy.
Can describe the connection between companies and their stakeholders.
Can analyze markets and customer behavior from a quality perspective
Can analyze product development, design and production from a quality perspective
Can describe the importance and use of quality systems in various organizations' management

Assessment criteria, excellent (5)

Can account for the selection and use of various meters of corporate responsibility.
Can objectively formulate and argue for his position on liability issues.
Can discuss the complex connection between individuals, communities and business.
Can argue his position on ethical and environmental issues.
Can argue in questions regarding management of relationships with stakeholders.
Can apply quality-related methods and tools in analyzes and decisions about products and markets
Can consider and apply different quality dimensions in product development and production planning
Can apply quality aspects and quality systems in leadership-related issues and decisions

Assessment methods and criteria

- Analytical and logical competence
- Intrapreneur and extrapreneur competence
- Expertise competence
- International competence
- Interaction and networking skills
- Quality, market and success
- Quality in development and production
- Quality management and quality systems

Assessment criteria, fail (0)

- is not aware of systems that help companies better understand their social responsibility
- lacks an understanding of how social responsibility is linked to profitability and success
- lacks an understanding of the individual's responsibility to contribute to sustainable development
- lacks an understanding that companies' operations have international dimensions
- lacks an understanding of the various aspects of a company's social responsibility: economic, environmental, social and ethical
- lacks an understanding of the importance of product quality and customer focus, as well as the link between quality and profitability
- lacks an understanding of the importance of quality issues in product development, production and process control
- lacks an understanding of the importance of quality-focused leadership and the use of quality systems

Assessment criteria, satisfactory (1-2)

- is familiar with various follow-up systems that help companies increase awareness of their social responsibility
- understands how social responsibility is linked to the profitability and success
- understands the individual's responsibility to contribute to sustainable development
- understands that the company's business has international dimensions
- understands the different aspects of a company's social responsibility: economic, environmental, social and ethical
- understands the importance of product quality, customer focus, and the connection between quality and profitability
- understands the quality issues’ role in product development, production and process control
- understands the importance of quality focused leadership and the use of quality systems

Assessment criteria, good (3-4)

- can name and describe different measuring systems for corporate responsibility
- understands corporate social role of being successful both in the market of production factors and market performance
- understands business opportunities and constraints in the pursuit of sustainable development
- can describe how companies affect and are affected by the decisions of the social and environmental dimensions in a global economy
- can describe the connection between the company and its stakeholders
- can analyze markets and customer behavior from a quality perspective
- can analyze product development, design and production, from a quality perspective
- can describe the importance and use of quality management in different organizations

Assessment criteria, excellent (5)

- can motivate the choice and use of different gauges for corporate responsibility
- can objectively formulate and argue their position on liability
- can discuss the complex relationship between individuals, communities and business
- can argue their position on ethical and environmental issues
- can argue in matters concerning the management of stakeholder relationships
- can apply quality related methods and tools in analyzes of and decisions about products and markets
- is able to consider and apply different quality dimensions in product development and production planning
- can apply quality aspects and quality systems to leadership issues and decisions

Qualifications

No prerequisites