Buehring, J. & Bishop, P.C. 2020. Foresight and Design: New Support for Strategic Decision Making. She Ji: The Journal of Design, Economics and Innovation. Volume 6, Issue 3, Autumn 2020, pp 408 – 432. https://www.sciencedirect.com/science/article/pii/S2405872620300423
Kehusmaa, K. 2010. Strategiatyö – Organisaation voimanlähde. https://kauppakamaritieto-fi.ezproxy.turkuamk.fi/ammattikirjasto/teos/strategiatyo2010#kohta:Strategiaty((f6)((20)((2013)((20)organisaation((20)voimanl((e4)hde
Kerestegian, S. 2019. Life-centred Design.
Lucidchart. 2021. Top Frameworks for Strategic Planning. https://www.lucidchart.com/blog/strategic-planning-frameworks
Mager, B. 2020. The Future of Service Design. https://www.academia.edu/44459133/The_Future_of_Service_Design
Owens, J. 2019. 10 Principles of Life-centered Design. How we May Begin to Design for a Future of Inclusivity.
Salmela, K. 2020. Strateginen palvelumuotoilu - kohti vaikuttavampaa palvelukehitystä. Laurea UAS. Master’s thesis.
Stroh, P. J. 2014. Business strategy: Plan, execute, win! https://ebookcentral.proquest.com/lib/turkuamk-ebooks/reader.action?docID=1651191
Suri, J.F. 2019. The Future is Life-centered. Podcast. https://www.mixed-methods.org/episodes/2019/7/24/the-future-is-symbiotic-jane-fulton-suri-ideo
Trischler, J., & Charles, M. 2019. The application of a service ecosystems lens to public policy analysis and design: exploring the frontiers. Journal of Public Policy & Marketing. Vol. 38(1), 19-35. https://journals.sagepub.com/doi/full/10.1177/0743915618818566
Trollbäck & Company. The New Division. (n.d.) The Global Goals Design.
Wataya, H. 2020. Designing for Change through Life Centered Approach.
2030 Agenda for Sustainable Development
Additional links to tools will be published on the learning platform.
Lectures and group work.
Strategic service design project work for a commissioner.
Self and peer feedback.
Objects and methods of assessment:
• All the assignments returned in time.
• Active participation and interaction in the group work
• Report of the process and results including service concepts and strategy, and a video presentation for the commissioner.
Assessment criteria of project work:
• Analytical approach
• Usage of appropriate methods and tools for research and development
• Contents of service concepts and strategy
• Informativeness of documentation
• Lecturers’, self and peer evaluation
Scale 1 – 5
30.09.2022 - 31.12.2022
15.06.2022 - 29.09.2022
10 - 25
Institutionen för konst och kultur (not translated)
The course and the project are a continuation of the previous course Service Design and Future Challenges, with the same commissioner.
The purpose of the study project is to develop strategies and services for the commissioner.
You will work in groups of 3 – 4 persons. Your goal during the course is to create a strategy (vision, mission, values and culture) with service concepts, and finally design a roadmap for cooperation and engagement of stakeholders concerning the strategy.
Päivi Katajamäki: email@example.com
Elina Vartama: firstname.lastname@example.org
Degree Programme in Service Design
Åbo, Henriksgatan 7
According to the principles for credit transfer.
During the course a strategic service design project for a commissioner will be completed as a group work.
Final assignment (Process portfolio and video/oral presentation) by 11.12.2022.
Overdue assignments shall be returned by 31.1.2023 or 31.3.2023.
NB! There is a change concerning the course start: the course starts on 30.9.2022
Submission of final assignment 11.12.2022
Campus Åbo, Henrikinkatu 7
Workload approximately 135 h:
- Contact sessions ca 16 h
- Distance studies ca 119 h
Pre-assignment 4 h
Research and service design project 80 h
Report, and video/oral presentation for the commissioner 35 h
Contact sessions (NB! There is a change concerning the first contact day:)
Friday 30.9.2022 at 13.00-16.15
Saturday 15.10.2022 at 13.00-16.15
Friday 25.11.2022 at 8.30-12.00
Saturday 26.11.2022 at 8.30-12.00
- Quantity: the work is not completed and or;
- Quality: the minimum content requirements are not met
Theory and methodology are poorly understood and implemented in real life project.
Research, service design, communication and documentation are hardly acceptable.
Appear to grasp theory and have made a start in showing its applicability in real life project.
Research, service design, communication and documentation are acceptable.
Understanding of theory and applicability of methods in real life project, but work could be stronger.
Research, service design, communication and documentation are good.
Very Good 4
General understanding of theory and methods, very good implementation in real life project.
Reliable research, innovative service design and communication and documentation on good level.
Very active participation.
Mastery of theory and methods, proficiency of implementation of them in real-life project.
Outstanding research, innovative service design and excellent communication and documentation.
Very active participation