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Practice: Work within Customer Service (10 cr)

Code: SKV24PR01-3001

General information


Enrollment

01.12.2024 - 31.03.2025

Timing

01.04.2025 - 01.06.2025

Number of ECTS credits allocated

10 op

Mode of delivery

Contact teaching

Unit

Faculty of Health and Welfare

Campus

Vasa, Wolffskavägen 31

Teaching languages

  • Svenska

Degree programmes

  • Degree Programme in Beauty and Cosmetics

Teachers

  • Johanna Nykamb

Teacher in charge

Johanna Nykamb

Groups

  • EST24D-V
    Estenom (YH), h24, dagstudier, Vasa

Objective

• The students are familiar with organizations and companies within the industry
• The students can analyze the psychological and physical work environment and are able to give proposals for development
• The students can analyze the possibilities and obstacles for workplace development
• The students have a wider knowledge in the field of interest within the industry
• The students have applied their knowledge from theoretical and practical courses in practice
• The students can carry out basic beauty care treatments and services within industry
• The students can analyze different processes of work and different situations of customer service
• The students understand the importance of marketing and sales in the company
• The students have started a professional development of their own competence skills and professional identity
• The students can apply, analyze and develop an approach that promotes sustainability

Content

Industry Organizations and Companies
Psychological and Physical Work Environment
Workplace Development
Work Assignments and Services within Industry
Processes of Work
Basic Treatments and Services
Customer Service
Marketing and Sales
Professional Development

Materials

Information on Moodle.
According to the supervisor´s instructions.
Students follow the thesis writing instructions for Novia UAS.

Teaching methods

Internship weeks 14-22, 31st March-30th May 2024

Information 10th January, 2025, 12:00-13:30 in Campus Alere Vaasa
Deadline for registration 20th February 2025. Registration send by E-mail to johanna.nykamb@novia.fi
Internship Seminar 2nd June 2025, 9:00-13:00 via Teams (Mandatory). Link in Moodle

Employer connections

Internship is carried out in working life.

International connections

Possible international internship places.

Completion alternatives

Approved internship, approved internship report and internship documents.
Individual feedback is given by the supervisor at the internship place. Feedback is given at the webinar.
Mandatory participation in the seminary

Student workload

The students work 38 hours/cp.
In class: 8hrs
Self studies: 190hrs
Total: 190hrs

Content scheduling

More information is given at the occasion of internship information

Further information

Internship is approved with pass/not passed.
Criteria for internship assessment is presented at the occasion of internship information

Evaluation scale

H-5

Assessment criteria, approved/failed

The student possesses a basic competence in the subject / The student does not show sufficient competence in the subject

Assessment methods and criteria

Pass/Fail

Internship is approved with pass/not passed.
Criteria for internship assessment is presented at the occasion of internship information.

Qualifications

The majority of courses for the current academic year