Service Design (5 cr)
Code: FEK23ÅKH01-3001
General information
Enrollment
02.12.2024 - 28.02.2025
Timing
07.01.2025 - 30.04.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Business
Campus
Åbo, Henriksgatan 7
Teaching languages
- Svenska
Degree programmes
- Degree Programme in Business Administration
Teachers
- Marika Nygårdas
- Helena Nordström
- Kim Friman
Teacher in charge
Maria Westerlund
Groups
-
FEK22D-ÅTradenom (YH), h22, dagstudier, Åbo
Objective
The student:
- can design and develop services from a multi-professional perspective
- recognizes the connection between service design, business and organizational development
- can develop a customer-focused value proposition
- is familiar with methods for service design and can use them in an innovative and creative way
Content
- key concepts and processes in service design
- methods and tools for service design
- user-centered service design
- development projects
Evaluation scale
H-5
Qualifications
Customer Relation Management