Study Guide

Objective

The student
- Understands the role of personnel development and the importance of skills enhancement
- Knows how to develop performance management and management systems
- Is familiar with and proficient in talent development and succession planning
- Recognizes the importance of leadership in internal communication and can create an internal communication strategy
- Has knowledge in problem-solving and conflict management
- Understands the significance of ethical and legal considerations in internal communication

Content

Definitions and objectives of personnel development
Continuous learning as a part of the organization's competitiveness
Establishment of goals, performance monitoring and measurement, implementation of control systems, and the role of leadership in these processes
Talent development and succession planning as a competitive advantage
Internal communication as a competitive advantage in organizations
Communication, conflict resolution, and techniques for conflict resolution
Verbal, non-verbal communication techniques, and presentation skills
Communication skills for an inclusive environment
Confidentiality, privacy, legal requirements, and fairness

Qualifications

Basic studies in organization and leadership