Sales and Customer ServiceLaajuus (3 cr)
Code: FEV18AF203
Credits
3 op
Objective
After completing the course, the student should understand the basic meaning of social
competence, customer service and factors that influence the sales process.
Content
Customer Service
Sales Process
Argumenation
Social skills
Qualifications
No prerequisities
Assessment criteria, satisfactory (1)
Know the most important basics of customer service, sales and
consumer law
Assessment criteria, good (3)
Have a good ability to account for:
- the impact of customer service even in critical situations,
- the sales process
- the impact of the Consumer Law in different situations
Assessment criteria, excellent (5)
Comenndable knowledge in both social skills, customer service and the sales process
taking into account consumer law
Materials
presented by the lecturer at the start of the course