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Practice: Work within Customer Service (15 cr)

Code: SKV22PR01-3001

General information


Enrollment

01.12.2022 - 05.03.2023

Timing

06.03.2023 - 02.06.2023

Number of ECTS credits allocated

15 op

Mode of delivery

Contact teaching

Unit

Faculty of Health and Welfare

Campus

Vasa, Wolffskavägen 31

Teaching languages

  • Svenska

Degree programmes

  • Degree Programme in Beauty and Cosmetics

Teachers

  • Anna-Lotta Mörk-Nygård

Teacher in charge

Anna-Lotta Mörk-Nygård

Groups

  • EST22D-V
    Estenom (YH), h22, dagstudier, Vasa

Objective

• The students are familiar with organizations and companies within the industry
• The students can analyze the psychological and physical work environment and are able to give proposals for development
• The students can analyze the possibilities and obstacles for workplace development
• The students have a wider knowledge in the field of interest within the industry
• The students have applied their knowledge from theoretical and practical courses in practice
• The students can carry out basic beauty care treatments and services within industry
• The students can analyze different processes of work and different situations of customer service
• The students understand the importance of marketing and sales in the company
• The students have started a professional development of their own competence skills and professional identity
• The students can apply, analyze and develop an approach that promotes sustainability

Content

Industry Organizations and Companies
Psychological and Physical Work Environment
Workplace Development
Work Assignments and Services within Industry
Processes of Work
Basic Treatments and Services
Customer Service
Marketing and Sales
Professional Development

Location and time

6.3-2.6.2023, place of practice.

Materials

According to the lecturer´s instructions.

Teaching methods

Guidance by supervisor on practice place and guidance by teacher.

Employer connections

Practice is carried out in working life.

Exam schedules

Practice seminar and deadline on Tuesday 6.6.2023

International connections

Possible international practice places.

Completion alternatives

Approved practice, approved practice report and practice documents.

Student workload

The students work 38 hours/cp.
In class: 8h
Self study: 380h
Total: 380h

Further information

More information is given at the occasion of practice information.

Evaluation scale

H-5

Assessment criteria, approved/failed

The student possesses a basic competence in the subject / The student does not show sufficient competence in the subject

Assessment methods and criteria

Practice is approved with pass/not passed.
Criteria for practice assessment is presented at the occasion of practice information.

Qualifications

No prior prerequisites

Further information

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