Practice: Work within Customer Service (15 cr)
Code: SKV22PR01-3001
General information
Enrollment
01.12.2022 - 05.03.2023
Timing
06.03.2023 - 02.06.2023
Number of ECTS credits allocated
15 op
Mode of delivery
Contact teaching
Unit
Faculty of Health and Welfare
Campus
Vasa, Wolffskavägen 31
Teaching languages
- Svenska
Degree programmes
- Degree Programme in Beauty and Cosmetics
Teachers
- Anna-Lotta Mörk-Nygård
Teacher in charge
Anna-Lotta Mörk-Nygård
Groups
-
EST22D-VEstenom (YH), h22, dagstudier, Vasa
Objective
• The students are familiar with organizations and companies within the industry
• The students can analyze the psychological and physical work environment and are able to give proposals for development
• The students can analyze the possibilities and obstacles for workplace development
• The students have a wider knowledge in the field of interest within the industry
• The students have applied their knowledge from theoretical and practical courses in practice
• The students can carry out basic beauty care treatments and services within industry
• The students can analyze different processes of work and different situations of customer service
• The students understand the importance of marketing and sales in the company
• The students have started a professional development of their own competence skills and professional identity
• The students can apply, analyze and develop an approach that promotes sustainability
Content
Industry Organizations and Companies
Psychological and Physical Work Environment
Workplace Development
Work Assignments and Services within Industry
Processes of Work
Basic Treatments and Services
Customer Service
Marketing and Sales
Professional Development
Location and time
6.3-2.6.2023, place of practice.
Materials
According to the lecturer´s instructions.
Teaching methods
Guidance by supervisor on practice place and guidance by teacher.
Employer connections
Practice is carried out in working life.
Exam schedules
Practice seminar and deadline on Tuesday 6.6.2023
International connections
Possible international practice places.
Completion alternatives
Approved practice, approved practice report and practice documents.
Student workload
The students work 38 hours/cp.
In class: 8h
Self study: 380h
Total: 380h
Further information
More information is given at the occasion of practice information.
Evaluation scale
H-5
Assessment criteria, approved/failed
The student possesses a basic competence in the subject / The student does not show sufficient competence in the subject
Assessment methods and criteria
Practice is approved with pass/not passed.
Criteria for practice assessment is presented at the occasion of practice information.
Qualifications
No prior prerequisites
Further information
-